Coinstar Reviews | Glassdoor

Coinstar Reviews

Updated April 3, 2017
61 reviews

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61 Employee Reviews

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Pros
Cons
  • There is a lot of growth potential for this year and lots of changes taking place because of the separation from Outerwall (in 3 reviews)

  • Very poor lower level management, Disgraceful in fact, worst I have encountered in my career so far which only emphasises flaws in upper management (in 3 reviews)

More Pros and Cons

  1. Helpful (1)

    "Good Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Field Technician in Phoenix, AZ
    Former Employee - Field Technician in Phoenix, AZ
    Recommends
    Disapproves of CEO

    Pros

    It is great to be your own driving force and motivation in your day-to-day work. They encourage you to run your "area" like it is your own.

    Cons

    Communication in this company is pretty poor. Also, in the maintenance area, there are little, to no opportunities for career advancement.

    Advice to Management

    What I noticed while working for them was that the Senior Management was great and enthusiastic but that they were oblivious to the day-to-day operations in the field. Not totally their fault, but they should hold the management that they hire accountable for the trouble on the ground floor. The lower employees feel very expendable and under valued.


  2. Helpful (3)

    "Interesting experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Bellevue, WA
    Current Employee - Anonymous Employee in Bellevue, WA
    Doesn't Recommend
    No opinion of CEO

    Pros

    Enterpreterial Enviroment
    Lots of different projects running at the same time
    Company Growing

    Cons

    Not quite clear Job roles / responsabilities
    Kaos Feeling
    Different people involve in different meeting to address the same issue

    Advice to Management

    Re enforce strategic planning / prioritize business initiatives


  3. Helpful (2)

    "Terrible"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Bellevue, WA
    Former Employee - Anonymous Employee in Bellevue, WA
    Doesn't Recommend

    Pros

    - Decent hours 4 day work week rotation
    - late hour differential pay

    Cons

    - growing company still trying to stay small feel
    - not clear path on how a department is to run

    Advice to Management

    - Less recruiting and buying stuff solidify what you got with less office politics


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  5. Helpful (1)

    "Banana Republic"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bilngual Customer Service Representative in La Mirada, CA
    Former Employee - Bilngual Customer Service Representative in La Mirada, CA
    Doesn't Recommend

    Pros

    People treated eachother like family.

    Cons

    Professionally it leaves alot of room for improvement.

    Advice to Management

    Communications is key to managing a global company running on thin profit margins.


  6. Helpful (3)

    "smoke & mirrors"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shared Services in Bellevue, WA
    Current Employee - Shared Services in Bellevue, WA
    Approves of CEO

    Pros

    Exciting products
    Growth peroid
    Some bright, exciting individuals
    Brand recognition
    Enthusiasm within the marketing, IT depts

    Cons

    Lack of cohesive direction
    Lack of communication across partner groups
    A lot of miscommunication / bias between shared groups
    Mistrust and confusion about the future/direction of the company
    Old guard vs new guard

    Advice to Management

    During my tenure I've heard many different messages about the direction of this company. Within shared services there is a lack of cohesive coaching / mentoring of the future of this team. The marketing department runs as a pack of mavericks with little restriction. HR is a joke and for a company this size they really need to implement some processes in order to achieve their goals. The start-up peroid is long past but the start-up mentality is pervasive and crippling to their success. Many employees have worked for 12- 15 years and don't have the experience/knowledge to bring this company up to speed on how it should operate with efficiency and innovation intact.
    HR tends to rein in the managers and the managers don't trust HR because HR is broken.


  7. Helpful (2)

    "p"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ
    Approves of CEO

    Pros

    Flexibility, ability to make your own schedule. Increase in health benifits

    Cons

    No advancement opprotunities, company doesn't do a good job at training employees. Change in leadership direction is very common here.

    Advice to Management

    Create some REAL advancement opprotunities, make the investment in your employee's training and share some of those stock options. Minimize disruptions with change in leadership


  8. Helpful (2)

    "Changes are afoot and it's unclear where there will be opportunities for personal growth and advancement."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Bellevue, WA
    Former Employee - Director in Bellevue, WA
    No opinion of CEO

    Pros

    Successful company with the experience and leadership to continue innovating.

    Cons

    At one point the company was rather sleepy, but that may be changing. You can't escape bureaucracy here.

    Advice to Management

    Determine what parts of the Coinstar culture should not be painted red.


  9. Helpful (3)

    "Good company, but watch out for politics"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Manager in Bellevue, WA
    Current Employee - Product Manager in Bellevue, WA
    Approves of CEO

    Pros

    Solid company with a great set of products. A market leader.

    Cons

    People are more interested in politics than producing. High employee turnover. The IT organization is a joke.

    Advice to Management

    Work on gettting people to work together across team boundaries rather than work as enemies. Considering the company is doing comparitively well, it is suprising that many employees are so negative and deeply depressed. Managment theorists would suggest this does not bode well for future success. Normally this would suggest cycling in new talent. But, the new talent does not seem to last long because the old unproductive guard will back stab them before they get entrenched. There needs to be a focus on supporting new talent to reduce turnover and improve growth.


  10. "Executive Assistant"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Great place to work, very smart group of people. Admins always willing to help one another.

    Cons

    None I can think of. This was one of the funnest companies I worked for and the people are fantastic.


  11. Helpful (6)

    "Not a place for women"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    The people used to be fantastic. The benefits were good, but under Apollo's new management who knows how long they'll last.

    Cons

    The former President/recently-appointed CEO - Jim Gaherity - cut a number of high-ranking women in the latest round of layoffs. When appointing his new leadership team, only the men received c-level titles, while the two women on the leadership team received lower titling. I've also heard him say that men work better and more efficiently than women. This makes me concerned about my growth potential as a female employee under his stead.

    He cares solely about the bottom line, and doesn't realize that embracing diversity and taking care of your people often leads to an improved bottom line.

    Advice to Management

    Don't underestimate the power of women in the workforce. Get rid of Jim and his cronies, or more of your good employees - especially female ones like me - will leave.

    Coinstar Response

    Mar 23, 2017 – SVP of Human Resources

    Thank you for providing this feedback! Yes there were a lot of changes as we lifted from a line of business to an actual fully functioning company. With that comes changes to what we need from a ... More



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