Cold Stone Creamery Reviews | Glassdoor

Cold Stone Creamery Reviews

Updated June 21, 2017
698 reviews

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Full-time Part-time

698 Employee Reviews

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Pros
  • Free ice cream all the time and hours are reasonable (in 292 reviews)

  • who can say no to free ice cream (in 138 reviews)

Cons
  • Have you ever cleaned melted ice cream off the floor (in 92 reviews)

  • Often times minimum wage, owner sets regulations (in 44 reviews)

More Pros and Cons

  1. "Shift leader"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shift Leader in Duluth, MN
    Current Employee - Shift Leader in Duluth, MN
    Doesn't Recommend

    I have been working at Cold Stone Creamery part-time (More than a year)

    Pros

    Free ice cream, some coworkers, works around school schedule

    Cons

    Management, no movement, some people get raises while others don't

    Advice to Management

    Be more involved, follow through with plans of visiting the store


  2. "Shift leader"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shift Leader in Kernersville, NC
    Current Employee - Shift Leader in Kernersville, NC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Cold Stone Creamery part-time (More than 3 years)

    Pros

    Like people,friendly invironment,clean work area

    Cons

    Low hours,more earning opportunities,unpredictable schedule

    Advice to Management

    Hire more full time employees with set hours

  3. "Great job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shift Leader in Shreveport, LA
    Former Employee - Shift Leader in Shreveport, LA
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    I loved working there. Manager was understanding and also helped us when needed.

    Cons

    Not getting hours when it rains or is slow. No benefits or vacation.

    Advice to Management

    Offer more compensation for our hard work. These job is a lot harder than just scooping ice cream.


  4. "Shift leader at Cold Stone"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shift Leader in San Diego, CA
    Former Employee - Shift Leader in San Diego, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Cold Stone Creamery (More than a year)

    Pros

    Fun Environment, always puting smiles on people's faces and learned how to do Ice cream tricks after a while.

    Cons

    The worst part was the clean up and the long lines at certain times. Some people were incredibly picky about their ice cream also.

    Advice to Management

    Always ask how your employees are feeling about the work environment including the specific hours they are working and the management too.


  5. "Great Part time"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shift Leader in Hermosa Beach, CA
    Former Employee - Shift Leader in Hermosa Beach, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Cold Stone Creamery part-time (More than a year)

    Pros

    flexible hours, easy to move up within the business. good product and tips.

    Cons

    Franchise so all cold stone creameries are run a little differently. singing for tips isn't the best for ones morale.

    Advice to Management

    better training is required.


  6. "Good Place To Grow As A Person"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Manager in Kalamazoo, MI
    Former Employee - Operations Manager in Kalamazoo, MI
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Cold Stone Creamery full-time (More than 8 years)

    Pros

    Perfect entry level job for high school students and college students.
    Super easy to balance life, school, and work with flexible hours and scheduling.
    Great opportunity for kids with less social skills to become more social and learn to open up!

    Cons

    If you work hard and do what you are supposed to, there are no cons.
    For those who think that it is a simple job of standing there just scooping ice cream - I would advise you to not apply because there is far more to it than that!

    Advice to Management

    Keep doing what you are doing! Best of luck to Jared! I know he'll kill it!


  7. "Store Manager"

    Star Star Star Star Star
    Current Employee - Store Manager in Santa Rosa, CA
    Current Employee - Store Manager in Santa Rosa, CA

    I have been working at Cold Stone Creamery full-time (More than 8 years)

    Pros

    I get to make my own schedule

    Cons

    High turn over of staff

  8. "Paperwork"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier in Union City, CA
    Former Employee - Cashier in Union City, CA
    Recommends
    Positive Outlook

    I worked at Cold Stone Creamery part-time (More than a year)

    Pros

    It was a carefree job, barely any customers so you could relax and clean rather than serve which is favorable for me.

    Cons

    Too many workers, unclear instructions, and they gave me a lot of paperwork to print out.

    Advice to Management

    Do what you do to keep on managing and if anything around your manging is broke, fix it.


  9. "Three years and going"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shift Lead in Gresham, OR
    Current Employee - Shift Lead in Gresham, OR
    Recommends
    Positive Outlook

    I have been working at Cold Stone Creamery full-time (More than 3 years)

    Pros

    You get as many hours as you ask for, if you work hard and stay consistent you can rise fast. The atmosphere is very family-like so it is rare you dread going in for a shift even if you are having a bad personal day.

    Cons

    For the work the pay is on the low side, however the tips do start to make up for it.

    Advice to Management

    Offer more to the employees in terms of compensation and/or bonuses based on sales sort of like a rewards system.


  10. "Shift manager"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Detroit, MI
    Former Employee - Anonymous Employee in Detroit, MI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    It's very easy to be hired here.

    Cons

    Terrible Management Company of the Greektown Casino location.


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