Coldwater Creek Reviews | Glassdoor

Coldwater Creek Reviews

67 reviews

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Coldwater Creek President & CEO Jill Dean
Jill Dean
29 Ratings

67 Employee Reviews

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Pros
  • Great upper management, great customers (in 17 reviews)

  • Nice place to work with great benefits, opportunities to travel and learn all aspects of the apparel industry and retail (in 15 reviews)

Cons
  • Upper management lost touch with who our customer is (in 34 reviews)

  • company went bankrupt and liquidated (in 7 reviews)

More Pros and Cons

  1. Helpful (1)

    "Would NOT recommend"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Coldwater Creek full-time

    Pros

    Liked meeting new customers

    Cons

    Horrible people.. very dishonest and cruel company. There only desire was to hire young associates when clearly the merchandise was not for a younger customer. Long hours, lousy pay, terrible upper management. I would rather work at a fast food restaurant making minimum wage than have ever wasted my time with a terrible company. So grateful that all the stores closed due to bankruptcy! God sees it all!!!

    Advice to Management

    LOSERS


  2. "2nd Assistant Store Manager"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Great Management! Was a wonderful location.

    Cons

    Retail Hours, and snoody custmers.


  3. "Nightmare"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Sandpoint, ID
    Former Employee - Anonymous Employee in Sandpoint, ID
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Great colleagues.
    Desirable location for corporate headquarters.

    Cons

    Complete lack of capable senior management.

    Advice to Management

    Since the company has now died a slow death, it doesn't make much sense to give advice to management. But if they are still listening I'd suggest they all go hang themselves. This was the worst collection of inept buffoons I have ever seen in my long career. Their patent disrespect and lack of concern for the employees of this company and their endlessly bumbling management decisions as the company slowly slid into the toilet were beyond belief. The Founder/CEO and President/CCO were especially idiotic and reprehensible morons. Good riddance.


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  5. Helpful (1)

    "Once Upon a Time"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    good place, great colleagues, was good

    Cons

    company not stable any longer

    Advice to Management

    change the name of the company to reflect who you a


  6. Helpful (1)

    "It's sad to see a company close."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    I made good friends, had wonderful customers.

    Cons

    No room for advancement, company closed.

    Advice to Management

    Now they are a catalog.


  7. "Never hire Upper Management from this company."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Production Coordinator in Sandpoint, ID
    Former Employee - Production Coordinator in Sandpoint, ID
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Coldwater Creek full-time (More than a year)

    Pros

    PTO. Benefits until 2014. Some of the lower managers were great! Bu they soon left.

    Cons

    Upper Management ruined Sandpoint, Idaho. Stay away from any Upper Management affiliated with Coldwater Creek. Liars and thieves. Never listened to employees. But maybe that is what makes Upper Management.

    Advice to Management

    Listen. Do what you say. Do some forward thinking. Obviously you closed the doors for a reason and the minions are still feeling this pain! Very COLDwater!


  8. "What a shame"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Store Manager in Mansfield, MA
    Former Employee - Assistant Store Manager in Mansfield, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Coldwater Creek full-time (More than 5 years)

    Pros

    was a good company with good product

    Cons

    company went bankrupt and liquidated


  9. "Coldwater Creek brought great customer service into the retail arena"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Store Manager in Minnetonka, MN
    Former Employee - Assistant Store Manager in Minnetonka, MN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Coldwater Creek full-time (More than 5 years)

    Pros

    If you were looking for a part-time, fun place to work and loved fashion, this was a good store to work in. Unfortunately, it is now closed.

    Cons

    Layers and layers of management. Coldwater Creek attracted professional sales people and other professionals to come and work at their store. It was disappointing that the management at corporate level did not match the professionalism and talent of their store associates.

    Advice to Management

    You should have rewarded all the people on the bottom when the store closed as opposed to giving severance to the those responsible for its downfall.


  10. "Upper Management Ran Business into the ground"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Part Time Sales Associate in Tucson, AZ
    Current Employee - Part Time Sales Associate in Tucson, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Coldwater Creek part-time (More than a year)

    Pros

    The store level employees are helpful, courteous, efficient, and consistently pleasant. Generally willing to do whatever is necessary to make the shopping experience pleasant for the customer.

    Cons

    Company was last profitable in 2007, and is now in liquidation. There were a thousand and one bad business decisions made by upper management that foreshadowed the company's demise. Now that the store is in liquidation mode ... the air conditioner has died. This is JULY ... in ARIZONA ... where the temperature is typically over 100 degrees. The AC was installed by CWC and it IS their responsibility to maintain it. How this will play out between CWC and the liquidation company and the bankruptcy court is anyone's guess. Employees hear the situation is being "looked into" .... but it's not getting any cooler.

    Advice to Management

    FIX THE AIR CONDITIONING!


  11. Helpful (1)

    "Coldwater Creek closing due to bankrupcy"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager
    Current Employee - Store Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Coldwater Creek full-time (More than 8 years)

    Pros

    I have been a manager with Coldwater Creek for 9 years. Through good and bad, ups and downs now thru bankrupcy. The work culture was great. Customer service was easy because we had a loyal customer base and we could do anything to delight the customer.

    Cons

    The company filed for bankrupcy in April is is closing down everything.

    Advice to Management

    I wish they would have listened to the field.



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