Coldwater Creek Reviews | Glassdoor

Coldwater Creek Reviews

87 reviews

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4.0
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Coldwater Creek President & CEO Jill Dean
Jill Dean
28 Ratings

87 Employee Reviews

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Pros
  • Great upper management, great customers (in 17 reviews)

  • Nice place to work with great benefits, opportunities to travel and learn all aspects of the apparel industry and retail (in 15 reviews)

Cons
More Pros and Cons

  1. "Sales Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Scottsdale, AZ
    Former Employee - Sales Associate in Scottsdale, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Coldwater Creek (More than 3 years)

    Pros

    Great Company and family atmosphere

    Cons

    Need to wrok Weekends and Nights


  2. "Nice place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Designer in Sandpoint, ID
    Former Employee - Assistant Designer in Sandpoint, ID
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Coldwater Creek full-time (More than 3 years)

    Pros

    Nice place to work with great benefits, opportunities to travel and learn all aspects of the apparel industry and retail.

    Cons

    Located in Sandpoint Idaho is a a beautiful place to live but it is remote and might be less than ideal if you are used to a big city.


  3. "FT Asst Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Sales Manager in Morrisville, NC
    Former Employee - Assistant Sales Manager in Morrisville, NC
    Recommends
    Approves of CEO

    I worked at Coldwater Creek (More than 3 years)

    Pros

    Worked with a great team.Great management.Worked as a team and accomplished much.

    Cons

    Company went bankrupt/closed down. Watch budget and take suggestions.

    Advice to Management

    Communication


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  5. "Coldwater Creek where it all began for me"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Part Time Sales Associate in Las Vegas, NV
    Former Employee - Part Time Sales Associate in Las Vegas, NV
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Coldwater Creek part-time (More than 5 years)

    Pros

    Coworkers became family best thing about it was my coworkers.

    Cons

    No raises for a few years no advancement no real career


  6. Helpful (1)

    "Ok"

    Star Star Star Star Star
    Former Employee - Part Time Sales Associate in Newark, DE
    Former Employee - Part Time Sales Associate in Newark, DE

    I worked at Coldwater Creek part-time (More than a year)

    Pros

    Decent pay for a retail associate in high school

    Worked around my school schedule

    Cons

    You have to make a return for anything and everything. If the customer walked into the store with something that is clearly not from Coldwater creek, we had to refund their money.

    Not enough part time hours

    Advice to Management

    The customer is not always right- regarding returns


  7. Helpful (2)

    "Still Sad"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Atlanta, GA
    Former Employee - Store Manager in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Coldwater Creek full-time (More than 3 years)

    Pros

    Fun, family friendly environment with the best management. Decent benefits until the downfall.

    Cons

    They held onto product too long. They should have taken something for the product instead of recycling it over and over.

    Advice to Management

    I would have fired the CFO. I would have sold the product at way reduced prices to garner funds to pay the bills. I would have grown the outlet division which was the cash cow and would have hired Skip to be the CEO. He could have driven profits and turned the company around.


  8. Helpful (1)

    "Not not bad"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate Cashier in Norcross, GA
    Former Employee - Sales Associate Cashier in Norcross, GA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Coldwater Creek part-time (Less than a year)

    Pros

    The people I worked with were really nice!

    Cons

    I hated that the stores closed.


  9. "was a great company"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA

    I worked at Coldwater Creek part-time (More than 3 years)

    Pros

    This was a great company to work for! With a good customer base. They looked forward to biyearly sales and we were a thriving company. Our team was wonderful and the customers loved our store.

    Cons

    Then the sales all the time began and thats when the company began its downfall. We didn't give all the attention to the customers as we used to.

    Advice to Management

    Please stop all the nickel and dime sales. All the directives changing every day. Corporate is a mess.


  10. Helpful (1)

    "Sales lead"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Wichita, KS
    Former Employee - Anonymous Employee in Wichita, KS
    No opinion of CEO

    I worked at Coldwater Creek full-time (More than a year)

    Pros

    great clothes and discount

    Cons

    micro-management but upper management got to be insane!


  11. Helpful (1)

    "Sales Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Henderson, NV
    Former Employee - Sales Associate in Henderson, NV
    Neutral Outlook
    No opinion of CEO

    I worked at Coldwater Creek (More than 10 years)

    Pros

    The best thing about CWC was the customer base. Great ladies, fun to assist and very loyal. In the early days, the selection of styles, sizes and colors met a very targeted need/want for our ladies. In my store (181) we had a great management team that worked closely with meeting the corporate goals and still made it a fun place to work. Our entire staff had been employed for at least 7 years and I was there for 11 ½ years.

    Cons

    There was a shift in the Corporate leadership that lost the focus on the customer. Young buyers didn't have the experience of serving the older client and the company thought they could shift the target market to a younger customer. When the styles started going younger and the popularity of the jackets was eliminated and the sizes were inconsistent (too many decisions to save money on fabric and make the seams smaller, the arms tighter, discontinue pockets, etc.)
    the customers stopped buying as much.

    Advice to Management

    We used to have 4 sales per year, at the change of the seasons. Customer's looked forward to those events because they knew they needed to buy while they could. Then Corporate started having coupons, lots of sales, a section in the store that had year-round sales items, every day was something new and confusing. There were times when we opened at 10 and by noon, we would receive a new directive for a different offer. Listen to the sales staff, listen to the customer. Don't re-invent a policy that is already working.


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