Coldwater Creek Reviews | Glassdoor

Coldwater Creek Reviews

Updated April 1, 2017
378 reviews

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378 Employee Reviews

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Pros
  • Great upper management, great customers (in 17 reviews)

  • Nice place to work with great benefits, opportunities to travel and learn all aspects of the apparel industry and retail (in 15 reviews)

Cons
More Pros and Cons

  1. Helpful (1)

    "no benefits, 60 hrs a wk as a temp employee for 18 mos"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Returns in Sandpoint, ID
    Current Employee - Returns in Sandpoint, ID
    No opinion of CEO

    Pros

    fellow co-workers are caring and friendly

    Cons

    no benefits unless you are a full time employee, could never get full time status

    Advice to Management

    benefits are a wonderful thing for associates and their families


  2. "Great people, great customers"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    No opinion of CEO

    Pros

    Great benifits and at a Store level we respect each other.

    Cons

    Is not the same company I first started with. It has totally changed. We are always trained to our motto of: Respect for the customer, Respect for the brand and respect for each other. On a store level we truely do that but when it come from upper management there is little to be disired. I have always been taught and that is practice what you preach.


  3. Helpful (1)

    "Positive Retail experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Grand Rapids, MI
    Former Employee - Sales Associate in Grand Rapids, MI
    Recommends
    Approves of CEO

    Pros

    Friendly, genuine employees and typically friendly customers

    Cons

    No commission opportunities for employees on sales or opening of credit card accounts

    Advice to Management

    Offer incentives to employees for opening credit accounts (commission), change return policy


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  5. Helpful (2)

    "Constant state of flux"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Sandpoint, ID
    Current Employee - Anonymous Employee in Sandpoint, ID
    Disapproves of CEO

    Pros

    I have learned a lot working for this company, I am grateful for the opportunities they have given me, but there is no more growth and it's been made clear that there is no room for that growth to happen, therefore I am working on my exit amongst many others.

    Cons

    With lack of profit for the past few years, and the reactionary changes that keep happening, the company leaves its employees along with it's customers in a constant state of.... 'whats going on here'?

    Advice to Management

    The reactionary decisions are whats going to end the loyalty for both employees and customers, morale is a real mess.


  6. "Good place to work."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in Sandpoint, ID
    Current Employee - Analyst in Sandpoint, ID
    No opinion of CEO

    Pros

    Coldwater Creek is a fun and friendly place to work. The company expects you to work hard and play hard.

    Cons

    Coldwater is struggling since the recent recession. There have been recent layoffs and recent voluntary departures due to quarterly profit losses.


  7. Helpful (2)

    "The last two years have been a challenge with Sr. Management scattered and political."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Sandpoint, ID
    Current Employee - Anonymous Employee in Sandpoint, ID
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Great location - summer/winter resort. Some great people working in the company.

    Cons

    Brutal hours, Sr. Mgrs who don't care that they are burning out the "workers". To many "the king has no clothes", no one speaks up, all afraid for their jobs. Very little if any teamworkas everyone trys to protect their turf for fear of being downsized!

    Advice to Management

    You need a united front from Sr. Mgrs - perhaps it's time for the CEO to step down and bring in a pro.


  8. "Great company to work for...respects employees."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Schaumburg, IL
    Current Employee - Anonymous Employee in Schaumburg, IL
    Recommends
    Approves of CEO

    Pros

    Customer service is the priority
    Respects employees
    Good product
    Good discount
    Pay & benefits

    Cons

    Rough time for retail in general
    Going through transition but will be on top again


  9. Helpful (5)

    "Constantly in search of ways to bleed employees."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Sandpoint, ID
    Current Employee - Anonymous Employee in Sandpoint, ID
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Generous vacation policy. Nice location. Good employee cafeteria. Not much else.

    Cons

    The latest change to an already pathetic 401(k) plan has made it not only nearly worthless, but terribly unfair to employees. Basically they have devised a way to screw many employees out of the matching funds they have already earned. This is at a company that has no pension plan, so a meaningful 401(k) is very important. The worst part of this travesty is the message it delivers about how much it values its employees.

    Advice to Management

    You frequently talk about how much you value the contributions of your employees, but your actions show that it is just talk. Back up your words with some action. Don't take benefits away from workers while rewarding the management people who are responsible for the company's poor performance. Don't keep firing the people who are making the greatest contributions to the company's efforts, and expecting the same level of output from those who remain. Most of all, please understand that the relatively low turnover is due to people stuck in a town with no other employment prospects and a house they can't sell. Someday that will change, and you will lose your best people in droves.


  10. Helpful (2)

    "Coldwater NOT a place to work!"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Disgruntled Employee in Mineral Wells, WV
    Current Employee - Disgruntled Employee in Mineral Wells, WV
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Cant come up with anything. Benefits are good although it can take up to 2 yrs to recieve...Lunch ladies are super nice...Always quick to make you smile.

    Cons

    management shows up to collect there check nothing less nothing more. Reg. employees meanwhile your expected to carry their slack! Its great to know your supervisors can curse another super. in front of the whole department and nothing happens.

    Advice to Management

    Keep up the good work...let your workers fight it out you just sit back and watch it all fall down!


  11. Helpful (5)

    "A bad situation."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Sandpoint, ID
    Current Employee - Anonymous Employee in Sandpoint, ID
    Doesn't Recommend
    Disapproves of CEO

    Pros

    I think the pros have run out.

    Cons

    The company is in desperate need for leadership and could use a lesson on basic steps in creating an environment where employees feel inspired and empowered or just safe. The swiftness in which a friend, colleague or peer can be let go is staggering.

    Advice to Management

    Wouldn't know where to start. Maybe that's it, just start over with true credentials.



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