Coldwater Creek Reviews | Glassdoor

Coldwater Creek Reviews

Updated July 12, 2017
381 reviews

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381 Employee Reviews

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Pros
  • Great upper management, great customers (in 17 reviews)

  • Nice place to work with great benefits, opportunities to travel and learn all aspects of the apparel industry and retail (in 15 reviews)

Cons
  • company went bankrupt and liquidated (in 7 reviews)

  • Financial issues meant no raises, no opportunity to advance (in 11 reviews)

More Pros and Cons

  1. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    Great Benefits, and the people are awesome

    Cons

    They stopped doing pay increases


  2. Helpful (1)

    "Good while it lasted."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Located in a small town, the benefits and pay were good in comparison to any other local companies. People were excellent to work with and many friendships were made.

    Cons

    Extremely top-heavy company and management had little direction of where to take the company. The hard choices to close unprofitable stores was never taken and the company went bankrupt.

  3. Helpful (1)

    "Store Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Gig Harbor, WA
    Former Employee - Store Manager in Gig Harbor, WA
    Recommends
    Positive Outlook

    I worked at Coldwater Creek full-time (More than 5 years)

    Pros

    Great company. Great integrity. Good with customers and staff members.

    Cons

    can't think of anything right now

    Advice to Management

    continue what you were doing


  4. Helpful (1)

    "My position was a regular retail position at the company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Associate
    Former Employee - Retail Sales Associate
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Coldwater Creek part-time (More than a year)

    Pros

    Some of the pros were: discounts on merchandise and a friendly work environment. There wasn't much else to consider as it is a retail job.

    Cons

    No time off, of course and little potential for growth. I worked there for a few years and nobody ever got a raise. Very uncertain schedule, have to wait until the week before to make plans because your schedule varies so much.


  5. Helpful (1)

    "It's sad to see a company close."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    I made good friends, had wonderful customers.

    Cons

    No room for advancement, company closed.

    Advice to Management

    Now they are a catalog.


  6. "parttime"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    good work life balance for working moms

    Cons

    too many coupons and promotions


  7. "Terrific nine years"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Store Manager in Thousand Oaks, CA
    Former Employee - Assistant Store Manager in Thousand Oaks, CA
    No opinion of CEO

    I worked at Coldwater Creek full-time (More than 8 years)

    Pros

    We were empowered to delight the customer at all times and able to deliver fantastic customer service. I made so many connections with our clientele that many of them gave me their contact numbers to reach out to them when I relocate to another company.
    Great salaries, benefits and bonuses.

    Cons

    The last couple of years were difficult due to lots of changes at corporate. Company kept trying to go in different directions but at least the customers did not suffer due to the internal changes.

  8. "They cared about their employees and customers. They were TRUE great Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Second Assist Manager in Cary, NC
    Former Employee - Second Assist Manager in Cary, NC
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Coldwater Creek full-time (More than 5 years)

    Pros

    They care a lot about every customer as if they were family.
    They treat us as family too.

    Cons

    One boss I had was insecure about herself - so she didn't train anyone or give out any information to help us. We had to figure things out on our own.

    Advice to Management

    ALL companies should just show up to see what is really happening in its places without notice. Too many people in Management cover up -- and when notified -- go to extreme to get ready for upper management to go there. Then as soon as they leave - it all goes back to their way and not the Company way.


  9. "great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Coldwater Creek part-time (More than 5 years)

    Pros

    Associates and customers like family. Good quality clothes but sometimes pricey. Management team consistent about training and putting the customer first. Fun place to work.

    Cons

    From the DM up, management not aware what actually goes on in the stores. Constantly sending out coupons and offers and confusing the customer.


  10. "Never hire Upper Management from this company."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Production Coordinator in Sandpoint, ID
    Former Employee - Production Coordinator in Sandpoint, ID
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Coldwater Creek full-time (More than a year)

    Pros

    PTO. Benefits until 2014. Some of the lower managers were great! Bu they soon left.

    Cons

    Upper Management ruined Sandpoint, Idaho. Stay away from any Upper Management affiliated with Coldwater Creek. Liars and thieves. Never listened to employees. But maybe that is what makes Upper Management.

    Advice to Management

    Listen. Do what you say. Do some forward thinking. Obviously you closed the doors for a reason and the minions are still feeling this pain! Very COLDwater!


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