Coldwater Creek Sales Associate Reviews | Glassdoor

Coldwater Creek Sales Associate Reviews

Updated October 13, 2017
75 reviews

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Sales Associate

3.1
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Coldwater Creek President & CEO Jill Dean
Jill Dean
18 Ratings

Employee Reviews

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Pros
  • Great upper management, great customers (in 17 reviews)

  • Great company and great people until liquidators took over (in 14 reviews)

Cons
  • Work Life Balance is an issue, fast paced (in 7 reviews)

  • Financial issues meant no raises, no opportunity to advance (in 11 reviews)

More Pros and Cons

  1. "Coldwater Creek WAS a great place to work"

    StarStarStarStarStar
    Former Employee - Sales Associate in Lyndhurst, OH
    Former Employee - Sales Associate in Lyndhurst, OH

    I worked at Coldwater Creek part-time (More than a year)

    Pros

    The customers were really wonderful and friendly. They always appreciated your assistance.

    Cons

    The store went bankrupt and closed.

    Advice to Management

    Don't always take back everything.


  2. "Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Scottsdale, AZ
    Former Employee - Sales Associate in Scottsdale, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Coldwater Creek (More than 3 years)

    Pros

    Great Company and family atmosphere

    Cons

    Need to wrok Weekends and Nights

  3. "Coldwater Creek where it all began for me"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Part Time Sales Associate in Las Vegas, NV
    Former Employee - Part Time Sales Associate in Las Vegas, NV
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Coldwater Creek part-time (More than 5 years)

    Pros

    Coworkers became family best thing about it was my coworkers.

    Cons

    No raises for a few years no advancement no real career


  4. Helpful (1)

    "Ok"

    StarStarStarStarStar
    Former Employee - Part Time Sales Associate in Newark, DE
    Former Employee - Part Time Sales Associate in Newark, DE

    I worked at Coldwater Creek part-time (More than a year)

    Pros

    Decent pay for a retail associate in high school

    Worked around my school schedule

    Cons

    You have to make a return for anything and everything. If the customer walked into the store with something that is clearly not from Coldwater creek, we had to refund their money.

    Not enough part time hours

    Advice to Management

    The customer is not always right- regarding returns


  5. Helpful (1)

    "Not not bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate Cashier in Norcross, GA
    Former Employee - Sales Associate Cashier in Norcross, GA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Coldwater Creek part-time (Less than a year)

    Pros

    The people I worked with were really nice!

    Cons

    I hated that the stores closed.


  6. Helpful (1)

    "Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Henderson, NV
    Former Employee - Sales Associate in Henderson, NV
    Neutral Outlook
    No opinion of CEO

    I worked at Coldwater Creek (More than 10 years)

    Pros

    The best thing about CWC was the customer base. Great ladies, fun to assist and very loyal. In the early days, the selection of styles, sizes and colors met a very targeted need/want for our ladies. In my store (181) we had a great management team that worked closely with meeting the corporate goals and still made it a fun place to work. Our entire staff had been employed for at least 7 years and I was there for 11 ½ years.

    Cons

    There was a shift in the Corporate leadership that lost the focus on the customer. Young buyers didn't have the experience of serving the older client and the company thought they could shift the target market to a younger customer. When the styles started going younger and the popularity of the jackets was eliminated and the sizes were inconsistent (too many decisions to save money on fabric and make the seams smaller, the arms tighter, discontinue pockets, etc.)
    the customers stopped buying as much.

    Advice to Management

    We used to have 4 sales per year, at the change of the seasons. Customer's looked forward to those events because they knew they needed to buy while they could. Then Corporate started having coupons, lots of sales, a section in the store that had year-round sales items, every day was something new and confusing. There were times when we opened at 10 and by noon, we would receive a new directive for a different offer. Listen to the sales staff, listen to the customer. Don't re-invent a policy that is already working.


  7. Helpful (1)

    "My time at Coldwater Creek"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Pleasant Prairie, WI
    Former Employee - Sales Associate in Pleasant Prairie, WI
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Coldwater Creek (Less than a year)

    Pros

    Great co-workers, good discount. Nice customers. Good product.

    Cons

    Low wages. No insurance. Temp to hire was my status.

    Advice to Management

    Pay your employees more. You we receive harder workers, and lest employee turnover.

  8. Helpful (1)

    "Coldwater Creek is no more"

    StarStarStarStarStar
    Former Employee - Part Time Sales Associate in Lake Grove, NY
    Former Employee - Part Time Sales Associate in Lake Grove, NY

    Pros

    You could get a discount on some of the best and most useful items, including some really nice current costume jewelry.

    Cons

    The hours were crazy. I wish they would keep the employees to even a semi-regular schedule, because every week was different.

    Advice to Management

    Please work on making manageable schedules so that we could get to know some of the regular customers and develop a relationship with them.


  9. "Out of business - Disappointed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Part Time Sales Associate
    Current Employee - Part Time Sales Associate
    Recommends
    Negative Outlook
    Disapproves of CEO

    Pros

    I enjoyed my time working at Coldwater Creek. The staff was friendly and helpful and made me feel like I had been there forever.

    Cons

    The company declared bankruptcy not long after I was hired. I do believe the quality of their clothing, that had declined in the last couple of years had something to do with it. Along with refunds for clothes that were years old.

    Advice to Management

    It's a shame you ran this company into the ground by refunding clothes that were months, even years old, running sales that became so ridiculous that they didn't mean anything anymore.


  10. Helpful (1)

    "Good product style. Emphasis was on pleasing the customer at all times."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Grosse Pointe, MI
    Current Employee - Sales Associate in Grosse Pointe, MI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The management in the Grosse Pointe store was very good. There was a real team atmosphere.

    Cons

    Very little pay for the amount of work. Especially for the people working on shipment or doing display changes at
    night or in the very early morning.