Cole Haan Reviews | Glassdoor

Cole Haan Reviews

Updated April 26, 2017
238 reviews

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Full-time Part-time

3.4
Star Star Star Star Star
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Jack Boys
70 Ratings

238 Employee Reviews

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Pros
  • Benefits: Employee discount is unbelievable and you get two free pairs of shoes a year (in 30 reviews)

  • Flexible schedule, great discount, fun atmosphere (in 21 reviews)

Cons
  • Upper management happen little support of any employees (in 22 reviews)

  • None so far but I wish I was full time (in 6 reviews)

More Pros and Cons

  1. "Great Place"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Associate in Edina, MN
    Current Employee - Retail Sales Associate in Edina, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cole Haan part-time (Less than a year)

    Pros

    It has great benefits and employees

    Cons

    customers are demanding but thats with any job


  2. "An amazing experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Chesterfield, MO
    Current Employee - Sales Associate in Chesterfield, MO
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Cole Haan part-time (More than a year)

    Pros

    Flexible hours, great staff, not a huge workload, 50% off discount in stores and online for you and 5 family members, and great pay!

    Cons

    Technology with POS systems is a little outdated even after they revamped it. It's a hassle to order shoes for a customer from another store, but nothing that can't be overlooked.

    Advice to Management

    Nothing! I love them all, I just wish I had more opportunity to advance within the company locally.


  3. "Yikes..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager in Vacaville, CA
    Current Employee - Assistant Manager in Vacaville, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Cole Haan full-time (More than a year)

    Pros

    -Decent 50% off discount with 15 additional 50% off vouchers for full-retail priced items online
    -Customers are awesome to connect with
    -Was able to grow with initial management team prior to shake-up
    -Policies and lots of knowledge posted via Cole Haan Connect to assist you in becoming a better associate and learn about the company
    -Dress code is very lenient and never really enforced. You can dress how you wanted as long as your clothes were ironed and clean

    Cons

    -There are no in-house promotions
    -Work/life balance goes out the door after awhile
    -Company gives key holder positions to almost anyone even ones with no job experience
    -Customers are tired of the same items and miss Nike Air. They've come to notice that the company pulls items from clearance and re-adds them to the flow.
    -Replenishment never make any sense. We hardly receive items we actually sell, just items that have been sitting on the floor and in the stock room for ages.
    -Visual directives are quite confusing. A lot of it is creating your own interpenetration of what corporate wants

    Advice to Management

    The store manager does not represent the whole store. Everyone in the store from the upper management to stock associates should be allowed to voice their opinion.


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  5. "Great Place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Dallas, TX
    Current Employee - Store Manager in Dallas, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Cole Haan full-time (More than 3 years)

    Pros

    It's a very customer focused brand

    Cons

    not a lot of focus on development, and growing talent


  6. "So-so place to work"

    Star Star Star Star Star
    • Work/Life Balance
    Current Employee - Part Time Sales Associate in Las Vegas, NV
    Current Employee - Part Time Sales Associate in Las Vegas, NV

    I have been working at Cole Haan part-time (More than a year)

    Pros

    Flexible hours, great discount, company gives free shoes for new launches, very laid back environment

    Cons

    Change of upper management can immensely change the store's team morale and dynamic

    Advice to Management

    Hire people who aren't just qualified for upper management positions but who also fit the brand well


  7. "Sales Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Fort Lauderdale, FL
    Former Employee - Anonymous Employee in Fort Lauderdale, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Cole Haan part-time

    Pros

    Great manager, flexible schedule, and nice coworkers. Also great discounts on a fantastic brand.

    Cons

    Hard to be a top seller if you don't work full time, have to work holidays


  8. "Great Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Oklahoma City, OK
    Current Employee - Store Manager in Oklahoma City, OK
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cole Haan full-time (More than 3 years)

    Pros

    Great Discount!!! Great peers and support teams in upper management. Work/ Life balance. Great company who cares about their people.

    Cons

    Can't think of any cons.


  9. "Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager in Chicago, IL
    Former Employee - Assistant Manager in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Nice Discount
    Nice Staff
    Great Clients

    Cons

    High turnover in DM & SM positions.


  10. "Stock Associate, Back of house employee."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Stock Associate in Northbrook, IL
    Former Employee - Stock Associate in Northbrook, IL
    Recommends
    Positive Outlook

    I worked at Cole Haan part-time (Less than a year)

    Pros

    Good Management, good co-workers at this store, I was able to get along with everyone and that is a rare thing to come by at a workplace. Good pay, good hours, good employee discount, good location, good quality footwear and accessories.

    Cons

    At this particular store the stock room was too small when overstocked and you would almost walk on top shoe boxes, however everything else was a good experience.

    Advice to Management

    Easier methods to create shipping labels, too outdated.


  11. "Great but fast pace"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in New York, NY
    Former Employee - Sales in New York, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Cole Haan part-time (More than a year)

    Pros

    Great company, great co-workers, but fast paced and your time needs to be consolidated.

    Cons

    Not as much stock support as you may like.

    Advice to Management

    Hire more stock associates.


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