Coles Reviews | Glassdoor

Coles Reviews

Updated May 6, 2017
46 reviews

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2.0
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John Durkan
9 Ratings

46 Employee Reviews

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Pros
  • Flexible hours if you have other commitments (e (in 36 reviews)

  • good friends, good pay and good hours (in 33 reviews)

Cons
  • Work/life balance is close to non-existent (in 16 reviews)

  • Management are not fully aware of performance of individual team members due to lack of communication (in 28 reviews)

More Pros and Cons

  1. Helpful (2)

    "dept mgr"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Department Ngr in Dalby (Australia)
    Current Employee - Department Ngr in Dalby (Australia)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Coles (Less than a year)

    Pros

    Not enough staff for the amount of work

    Cons

    good condition of store, cranky staff

    Advice to Management

    Rotate staff and hire more tradies


  2. "Management Leadership Skills"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Coles full-time

    Pros

    making new friends, as well as learning new skills to get you out of the company, getting discount is a bonus

    Cons

    Young upstarts getting into management positions with no people skills what so ever, belittling staff for their pleasure

    Advice to Management

    Grow up and act like a human , appreciate the staff that you have, stop bringing in people in from your previous store and don't threaten staff who receive an over award to be taken away, all because your over in wages


  3. Helpful (1)

    "Mcdonalds for adults"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Checkout Operator in Wollongong (Australia)
    Current Employee - Checkout Operator in Wollongong (Australia)
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Coles part-time (More than 5 years)

    Pros

    You can basically get away with anything

    Cons

    Everyone can basically get away with anything

    Advice to Management

    Management dont actually care, often they will tell you this. everything they do is for their bonuses.


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  5. Helpful (1)

    "Deli team member"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Deli Assistant in Berwick (Australia)
    Former Employee - Deli Assistant in Berwick (Australia)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Coles part-time (More than 3 years)

    Pros

    Had a wonderful team, enjoyed going to work with them

    Cons

    Got taken off the books unexpectedly. Department manager was unaware also. Was told they would follow it up, never heard back. Really disappointed after almost 4 years working there, always covering shifts, didn't wander around doing nothing like a lot of other people, that this is how they would treat loyal staff.

    Advice to Management

    Don't treat your staff like a number


  6. "Service supervisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Supervisor in Werribee, Victoria (Australia)
    Current Employee - Customer Service Supervisor in Werribee, Victoria (Australia)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Coles part-time

    Pros

    I can work around my hours, paid leave, sick leave

    Cons

    Menial work, bad customers and colleagues at times


  7. "Lack of diversity and culture"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Anonymous Contractor
    Former Contractor - Anonymous Contractor
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Coles as a contractor

    Pros

    Location if you live east of Melbourne
    Cafe onsite - food okay
    Some team areas are vibrant and welcoming
    Big, well known brand

    Cons

    Diversity - leadership teams mainly white middle aged men
    The culture of ridiculous long hours
    The car park - very squeezy
    The commute unless you live that way

    Advice to Management

    Hire for diversity!
    Listen to staff, listen more to customer feedback
    Manage change more effectively by planning in advance and communicating well


  8. "Bad for many Casual workers"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Anonymous Contractor
    Current Contractor - Anonymous Contractor
    Doesn't Recommend

    I have been working at Coles as a contractor (Less than a year)

    Pros

    Friendly staff, good Casual rate

    Cons

    Hire you as casual, turns out it's extremely so!!!
    Start off with at least 10hrs a week, then shortly after end up with only 3hrs a week some weeks, no hours the next. Regularly have rostered shifts cancelled, sometimes with less than 3 hrs notice!

    Advice to Management

    I don't know who the lucky ones are that get enough shifts as casual on a regular basis to get through probation period and be offered part time contracts....
    Hiring crew should be made to warn us "we'll hire you as casual....but don't expect many shifts!"
    Don't lie in your ads and suggest the people who'll get the job and the hours should have "full availability!".
    It's completely unfair.....they should be called out on this! Giving up a better job on the promise of working somewhere great....load of crap


  9. Helpful (1)

    "Management"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    The staff co- workers are helpful to the training process and should get the acknowledgement for the support they give

    Cons

    I don't know if anyone that can do something about these problems ever reads the reviews because nothing seems to have changed in the past 10 years or so, the standard of management is extremely low and they don't seem to know how to coordinate a roster at a number of different stores where i personally know employees. my daughter is now working at coles and she has had a couple of calls asking where she is and why she isn't at work. if you look at the roster online it says she doesn't have a shift and she is then being harassed for not being at work. I think there is a serious management problem if they can't even organise a roster, the most basic of functions I would expect a manager to be performing even a 14 year old could manage that.

    Advice to Management

    Your management needs an overhaul. I expect this is falling on deaf ears but seriously you are inconsiderate to the only asset the leaves work each day and may not return the next. your employees are an asset, if they are not assets get ones that are, but you need to treat them as if they are assets.


  10. "Basic place to work at"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Nightfill in Sydney (Australia)
    Former Employee - Nightfill in Sydney (Australia)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Other nightfillers are nice people.
    Good casual rates and public holiday pay rates.

    Cons

    The nightfill team has been told in team meetings before that if anyone is seen talking to another team member, they will be sent home. The team was also told that if you can't meet 65 cartons an hour, you will be sacked.
    Nightfill managers and store management have unrealistic expectations.
    Carton rates are too high (65 an hour). This would be fine if it wasn't included in crushing own cardboard.
    Not flexible in changing working hours or arrangements even after 4 years working there. Hours included friday and saturday nights from 10pm to 2am.

    Advice to Management

    Take a course on management and relearn motivation techniques instead of using punishment and intimidation.


  11. Helpful (1)

    "SOMETHINGS NOT RIGHT"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Disapproves of CEO

    Pros

    The team i work with are fantastic amazing. Couldnt have asked for better people to work with

    Cons

    Hours get cut all the time cause management go over budget. Cant even afford to give us annual leave we are entitled to. When we do a close shift because hours are cut always short staffed theres so much to do and if its not done by 10pm we get introuble for staying back and introuble if the jobs not done. So some clock off at 10pm & continue working until 11pm without pay

    Advice to Management

    Coles are all about customers customers customers but really they are about saving money. If you want happy customers who will return to yourstore PUT ON EXTRA STAFF thats needed so customers arent waiting forever in a deli line abusing us who are working our butts off all to save a buck


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