Colonial Penn Life Insurance Customer Service Representative Reviews | Glassdoor

Find jobs for Customer Service Representative

Colonial Penn Life Insurance Customer Service Representative Reviews

To filter reviews, or .

Found 6 reviews

2.8
StarStarStarStarStar
Rating TrendsRating Trends
9%
Recommend to a Friend
Colonial Penn Life Insurance CEO Joel Schwartz
Joel Schwartz
0 Ratings
  1. "Excellent Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Philadelphia, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Colonial Penn Life Insurance part-time for more than 6 years

    Pros

    Outstanding training program, no cold calling, excellent merit increases and incentive programs

    Cons

    I am 100% satisfied, I have no cons.

    Advice to Management

    Be more available to the reps with constructive criticism

    Colonial Penn Life Insurance2014-02-07
  2. "Customer service rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Phila, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Colonial Penn Life Insurance

    Pros

    Great people to work with. I had the weekend off. Overtime if you want to work late and on the weekends.

    Cons

    Managers don't know anything. They make think you are wrong for not making money. Other people had to work on the weekend and, it was not overtime.

    Colonial Penn Life Insurance2017-05-18
  3. "Insurance agent /customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Licensed Agent/Customer Service Representative in Philadelphia, PA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Colonial Penn Life Insurance full-time for more than 20 years

    Pros

    good company to work for a little while

    Cons

    cant keep people for a long time

    Advice to Management

    be more understanding to people

    Colonial Penn Life Insurance2016-12-09
  4. Helpful (5)

    "My last review was flagged by CNO...I told too much. I'll be politically correct..but still honest."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Philadelphia, PA
    Doesn't Recommend
    Negative Outlook

    I worked at Colonial Penn Life Insurance full-time for more than 4 years

    Pros

    Pay, bonus (but see below), location to public transportation. Excellent if you' re walking in from nothing as they will help you obtain your insurance license. I've watched some people lucky enough to be able to work from home.

    Cons

    Pay close attention to office environment if you walk around BEFORE accepting, multiple grading standards, new stringent bonus requirements. There has been gossip (fully disclosing as gossip) that any issues you share with operations level (which may include but not be limited to H.R., I.T., etc.) may not be completely confidential.

    Advice to Management

    1. Across the board Q.A. standards 2. MANDATORY refresher courses/live phone work for Supervisors 3. Consider occasional drug testing or implementing it 4. Hire additional H.R. Staff on site to manage issues and for the purpose of checks and balances. 5. If it's not in the handbook, insert clear language on relations between people on different hierarchy levels. Most companies are EXPLICIT and FIRM on this....

    Show More
    Colonial Penn Life Insurance2012-12-18
  5. Helpful (1)

    "Good job bad management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Philadelphia, PA
    Doesn't Recommend
    Neutral Outlook

    I worked at Colonial Penn Life Insurance full-time for more than 4 years

    Pros

    Wonderful co workers some supervisors treat you like family and actually about you. When they give bonus they are pretty good

    Cons

    If management has something personal against you no matter how good you are it means nothing

    Advice to Management

    Think more about the workers without them your doors will close. The whole idea that you can bring somebody in to replace a quality worker is terribly wrong. Also some of the floor managers shouldn't have their jobs. They cheated to get there and show favoritism which is obvious

    Colonial Penn Life Insurance2013-01-12
  6. "customer service rep/ telemarketer"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Philadelphia, PA

    I have been working at Colonial Penn Life Insurance

    Pros

    good incentive program when you sell insurance

    Cons

    a bunch of women. You have to try to sell more insurance with every call.

    Advice to Management

    none

    Colonial Penn Life Insurance2011-02-01
Found 6 reviews