Colorado Springs Utilities Reviews | Glassdoor

Colorado Springs Utilities Reviews

Updated April 24, 2017
33 reviews

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Full-time Part-time

2.6
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Jerry Forte
22 Ratings

33 Employee Reviews

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  1. Helpful (4)

    "Poor management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Supervisor in Colorado Springs, CO
    Former Employee - Customer Care Supervisor in Colorado Springs, CO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Colorado Springs Utilities full-time (More than 5 years)

    Pros

    Good salary and benefits, professional development opportunities, good training dept.

    Cons

    Management style was atrocious...it was amazing to see how managers were allowed to operate as bullies, creating hostile work environments and demeaning employees. Creative thinkers were ostracized and pushed out. If you're not a robot don't expect to last long.


  2. Helpful (2)

    "Planning Engineer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Colorado Springs, CO
    Former Employee - Anonymous Employee in Colorado Springs, CO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Colorado Springs Utilities full-time (More than a year)

    Pros

    Pay was good and benefits were good. Team members were enjoyable to work with. It is in a very nice city.

    Cons

    Very large company with many layers of management. They expected you to drive your own vehicle to work sites and did not reimburse you for the mileage.

    Advice to Management

    Let people do their work without staring over their shoulder. To many meetings. Engineering and Operations personnel did not get along well. There needs to be a good relationship here and this needs to be improved.


  3. Helpful (1)

    "Good job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Supervisor in Colorado Springs, CO
    Former Employee - Operations Supervisor in Colorado Springs, CO
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Colorado Springs Utilities (More than 5 years)

    Pros

    Great benefits, great pay. Training is top notch. Lots of opportunities if you are wanting to look around. People are very nice.

    Cons

    Most employees are trying to get to the retirement. Most managers and supervisors do just enough to get by. Not really interested in doing what's best for customer. Lots of wasteful spending

    Advice to Management

    Run it like a business, not like a pet project, waiting to get the retirement. Take care of the supervisors that want to do best for stakeholders, not just for themselves


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  5. Helpful (1)

    "Overall Positive Local Career Oppotunities"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor in Colorado Springs, CO
    Current Employee - Supervisor in Colorado Springs, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Colorado Springs Utilities full-time (More than 10 years)

    Pros

    Colorado Springs Utilities workforce is highly-skilled and well-trained in their specific crafts and professions while offering the best possible regionally recognized customer service experience. Additionally, the 1800 employee workforce is made up of a broad representation of the city and region providing a direct connection to the community at large. The workforce is educated on local issues and can speak with expertise on many utilities related topics. Finally, the entire workforce supports the community by contributing thousands of hours of community service annually to those in need. Leadership and employees both care about their community and strive to make it better for everyone.

    Cons

    Although the positive attributes outnumber the negative attributes by a wide margin, there are some issues the company needs to address. Overall employee accountability is lacking causing long-term poor-performing employees to remain gainfully employed for as long as they wish. Some of this comes from the fact that many employees have been around the company for many years and have built long-term friendships with co-workers. This makes holding people accountable challenging and demotivating to less-tenured employees. Managerial courage is beginning to be taught in leadership classes but CSU is behind in this category. Additionally, more effort needs to be made to diversify leadership at the manager level. Women are represented well, however other ethnic groups seem to struggle breaking the perceived glass ceiling.

    Advice to Management

    Strive to walk the talk by engaging the front-line workforce and participating in the very work they are doing. At the very least, this will make the employees feel connected to leadership on an equal level. There is no way to escape the political part of the municipal job, however, employees often state that they have never met their managers and general managers outside of monthly staff meetings. A single effort to understand what employees are going through day-to-day makes employees feel valued and considered in the company causing them to use discretionary effort for company success rather than to simply get paid.


  6. Helpful (3)

    "Good people led by terrible management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Colorado Springs, CO
    Former Employee - Anonymous Employee in Colorado Springs, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Knowledgeable employees lured in by the decent pay and benefits. An okay place to put in some time and build your resume.

    Cons

    Toxic corporate culture led by self-serving CEO who surrounds himself with mostly "yes men" and a very few "yes women". Don't expect a long-term career if you think for yourself and are conscientious and are serious about serving the public.

    Advice to Management

    Since I know management won't listen to any advice, my advice is to City Council - replace top management.


  7. Helpful (1)

    "Buyer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Any in Colorado Springs, CO
    Former Employee - Any in Colorado Springs, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Colorado Springs Utilities full-time (More than 10 years)

    Pros

    Good pay and benefits. Offer retirement benefit

    Cons

    Can be understaffed and stressful. Management needs to listen more to employee concerns

    Advice to Management

    Listen to employees concerns


  8. Helpful (2)

    "Intern"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Colorado Springs, CO
    Former Employee - Anonymous Employee in Colorado Springs, CO

    Pros

    It was a laid back environment and they took pretty good care of you. Good perks and benefits.

    Cons

    Typical government job. Not always the most interesting work and they could probably operate with half as many people.


  9. Helpful (1)

    "Positive, Nurturing Environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Santa Rosa, CA
    Current Employee - Anonymous Employee in Santa Rosa, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Colorado Springs Utilities (More than 10 years)

    Pros

    - Great people!
    - Employee development and training opportunities galore.
    - Health, ergonomics, and safety are important values to the culture and it shows, which is a good thing.
    - A corrective action process that makes it possible to learn from mistakes without getting fired. -(You have to work hard at being an @$$ to get fired.)
    - Competitive benefits package.
    - Opportunity to work with some of the best professionals in the business. CSU hires "the best of the best" and I was proud to work there for almost 10 years.

    Cons

    Most CSU employees I have met are happy employees. Happy employees means low turnover. Getting hired at CSU is no longer about who you know. You must follow the strict application process, which can be extensive. You must be patient, creative, go above and beyond, and work very hard on developing yourself to advance to senior positions. CSU's very visible public profile means political correctness is paramount.

    Advice to Management

    In my experience, CSU managers work hard to support and develop their employees while striving to meet business objectives. This can be a difficult balance, but I had no complaints.


  10. Helpful (1)

    "Customer Service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Colorado Springs, CO
    Current Employee - Customer Service Representative in Colorado Springs, CO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The environment and employees are amazing.

    Cons

    There really are no cons that I feel would be important enough to include here.

    Advice to Management

    n/a


  11. Helpful (3)

    "With Major Change in Management at All Levels Could be a Good Place to Work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Engineer in Colorado Springs, CO
    Former Employee - Project Engineer in Colorado Springs, CO
    Doesn't Recommend
    Negative Outlook

    I worked at Colorado Springs Utilities full-time (More than 5 years)

    Pros

    Good Benefits and you may have a good supervisor. No money for at least next 4-5 years, huge budget cuts, no raises, etc.. Fairness is non existent. Merit system does not exist and it is entirely the spoils system(hope you are best friends with your boss).

    Cons

    Financial issues and they are "sudden"(cant be more fake). No Trust and Huge Outsourcing to Occur due to tremendous financial pressures. It is supposed to be a culture of honor and there isn't honesty by the leadership. Everything is back door who can drive the nail in other's back and most money wins. That is how people move up - period.
    Systems that are bigger that fail(Oracle Utility Solution, i.e. supply management/Maximo or trade/ETRM) fail left and right and are still seen as big successes with no implementation whatsoever after millions of dollars and no delivery or results. People in these groups are still given extra pay like other government agencies when everything fails. Time to privatize.

    Advice to Management

    At least gain the concept of how to develop talent. The approach of kiss the right person's tail has no gain for the company overall. Almost every position I have seen filled by the company the candidate does not have the minimum qualifications if any. I have not seen a promotion based on merit in years.


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