Colorado Springs Utilities Reviews | Glassdoor

Colorado Springs Utilities Reviews

11 reviews

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4.0
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Jerry Forte
6 Ratings

11 Employee Reviews

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  1. Helpful (4)

    "Overall Positive Local Career Oppotunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor in Colorado Springs, CO
    Current Employee - Supervisor in Colorado Springs, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Colorado Springs Utilities full-time (More than 10 years)

    Pros

    Colorado Springs Utilities workforce is highly-skilled and well-trained in their specific crafts and professions while offering the best possible regionally recognized customer service experience. Additionally, the 1800 employee workforce is made up of a broad representation of the city and region providing a direct connection to the community at large. The workforce is educated on local issues and can speak with expertise on many utilities related topics. Finally, the entire workforce supports the community by contributing thousands of hours of community service annually to those in need. Leadership and employees both care about their community and strive to make it better for everyone.

    Cons

    Although the positive attributes outnumber the negative attributes by a wide margin, there are some issues the company needs to address. Overall employee accountability is lacking causing long-term poor-performing employees to remain gainfully employed for as long as they wish. Some of this comes from the fact that many employees have been around the company for many years and have built long-term friendships with co-workers. This makes holding people accountable challenging and demotivating to less-tenured employees. Managerial courage is beginning to be taught in leadership classes but CSU is behind in this category. Additionally, more effort needs to be made to diversify leadership at the manager level. Women are represented well, however other ethnic groups seem to struggle breaking the perceived glass ceiling.

    Advice to Management

    Strive to walk the talk by engaging the front-line workforce and participating in the very work they are doing. At the very least, this will make the employees feel connected to leadership on an equal level. There is no way to escape the political part of the municipal job, however, employees often state that they have never met their managers and general managers outside of monthly staff meetings. A single effort to understand what employees are going through day-to-day makes employees feel valued and considered in the company causing them to use discretionary effort for company success rather than to simply get paid.


  2. Helpful (1)

    "Good job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Supervisor in Colorado Springs, CO
    Former Employee - Operations Supervisor in Colorado Springs, CO
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Colorado Springs Utilities (More than 5 years)

    Pros

    Great benefits, great pay. Training is top notch. Lots of opportunities if you are wanting to look around. People are very nice.

    Cons

    Most employees are trying to get to the retirement. Most managers and supervisors do just enough to get by. Not really interested in doing what's best for customer. Lots of wasteful spending

    Advice to Management

    Run it like a business, not like a pet project, waiting to get the retirement. Take care of the supervisors that want to do best for stakeholders, not just for themselves

  3. Helpful (1)

    "Buyer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Any in Colorado Springs, CO
    Former Employee - Any in Colorado Springs, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Colorado Springs Utilities full-time (More than 10 years)

    Pros

    Good pay and benefits. Offer retirement benefit

    Cons

    Can be understaffed and stressful. Management needs to listen more to employee concerns

    Advice to Management

    Listen to employees concerns


  4. "Electrical Engineering Intern"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Electrical Engineering Intern in Monument, CO
    Former Intern - Electrical Engineering Intern in Monument, CO
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Colorado Springs Utilities as an intern (Less than a year)

    Pros

    Enjoyed the work. The community and people within the company are friendly and helpful. Was able to learn and gain experience for future jobs.

    Cons

    Biggest con is that their intern program didn't lead to full time employment. At the time my internship ended there wasn't any entry level engineering jobs avail. Which now I'm having to try and get my foot in the door with another company.

    Advice to Management

    Work towards new talent acquisition, or don't bother with the intern program.


  5. "Customer Account Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Good starting salary & benefits. This company mostly cares about their employees; although the Customer Service dept has the attitude that everyone is replaceable.

    Cons

    Working with a bunch of women....way too much gossip & hearsay. Even among supervisors! Supervisors are chosen based upon how much they kiss-up to management. NOT kidding

    Advice to Management

    Put experienced workers in positions they deserve & STOP the good-ol-boy network


  6. "I love working at Colorado Springs Utilities- not a perfect company, but a good one"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    Pros

    The skill level of the technical craft employees is extremely high. Customer service is a top priority. The compensation and benefits package is competitive. Although there are some concerns with the performance management process, this is an organization that takes the time to address performance in a way that focuses on both the positive and the areas that need improvement. Many organizations do not invest the time to hold regular reviews and have performance discussions. Employees at this organization truly care about their customers and community. Strong volunteerism.

    Cons

    Pockets of leadership about to exit creates some uncertainty and there is some disengagement. The organizational structure likely needs an overhaul as some groups are split and combined in ways that aren't effective and have been tailored to the current leadership. Pockets of employee entitlement and unrealistic expectations about how a business should operate. Politics can sometimes get in the way of long-term strategic business planning.

    Advice to Management

    More strategic, less reactive. Make the tough decisions about the long-standing issues you know need to be addressed. There is a lot of talented leadership but the volume of urgent issues overwhelms even the best leaders.


  7. "Slow and Steady says it all"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Intern - Anonymous Intern
    Current Intern - Anonymous Intern
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Colorado Springs Utilities as an intern (More than 3 years)

    Pros

    The employees are friendly, flexible, and professional. Some employees are very talented, some are essentially incompetent, most are somewhere in the middle. The pay is above what I would have expected pretty much company wide.

    Cons

    Everything happens very slowly. The atmosphere is mostly dull and boring. The average age of employees must be at least 45, there are many near retirement who obviously are just holding on for the retirement benefits. Overall it seems pretty typical of a government job - very little risks are taken, politics always rules, and there is no sense of urgency for taking new exciting opportunities.

    Advice to Management

    Hiring more young people would really give this company the boost it needs.

  8. "Senior leadership is in transition which can be a good thing assuming good people are hired to replace them"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Employee in Colorado Springs, CO
    Current Employee - Employee in Colorado Springs, CO
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Colorado Springs Utilities full-time (More than 5 years)

    Pros

    Excellent job stability and true respect for work life balance across the organization.

    Cons

    Continuous process improvement needs to become more than partially adopted. There are opportunities to realize efficiency but out dated policy/practice gets in the way sometimes.

    Advice to Management

    Push for greater accountability and impactful leadership. Hold your management team accountable for making solid hiring decisions and building high performing work teams.


  9. "Employment at Colorado Springs Utilities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Colorado Springs, CO
    Former Employee - Anonymous Employee in Colorado Springs, CO
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Colorado Springs Utilities full-time (More than 5 years)

    Pros

    Rewarding local government job with great benefits

    Cons

    Understaffed for many positions, making work/life-balance difficult to maintain

    Advice to Management

    Keep an eye on inappropriate relationships between different levels of supervision; my experience was that the cozy state of the chain of command made it difficult for lower-level employees to resolve important issues or to be more actively involved in providing input on current operations.


  10. "A good place to be."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineer in Colorado Springs, CO
    Current Employee - Engineer in Colorado Springs, CO
    Recommends

    Pros

    The opportunities for Engineering work and advancements are good at this utility. The people are friendly and easy to work with and the management is easy to talk with. I would recommend this employer to others. The workload is interesting without being overloaded.

    Cons

    Due to the economy, spending is currently at a minimum making some issues hard to finance. Also, there is currently a hiring freeze.

    Advice to Management

    The company is well run compared to others I've worked with.


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