Colorado Springs Utilities Reviews | Glassdoor

Colorado Springs Utilities Reviews

Updated July 21, 2017
37 reviews

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2.9
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Jerry Forte
25 Ratings

37 Employee Reviews

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  1. Helpful (2)

    "I love he department I work for!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Colorado Springs Utilities full-time (More than a year)

    Pros

    Work/Life Balance, Pay is competitive, my co-workers and supervisors are great people as well as employees.

    Cons

    I've worked here for 1 year and the only thing I can come up with is complacency.


  2. "Field Collections"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Field Collector in Colorado Springs, CO
    Former Employee - Field Collector in Colorado Springs, CO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Colorado Springs Utilities full-time (More than 3 years)

    Pros

    Pay, People depending on department , Hours of operation

    Cons

    To Many to list

  3. Helpful (1)

    "A Great Place To Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Colorado Springs, CO
    Former Employee - Customer Service Representative in Colorado Springs, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Colorado Springs Utilities full-time (Less than a year)

    Pros

    Wonderful co-workers, excellent benefits, and great schedule

    Cons

    Sometimes there were little pockets of favortism


  4. Helpful (2)

    "horrific"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Maintenance Electrician in Colorado Springs, CO
    Current Employee - Maintenance Electrician in Colorado Springs, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Colorado Springs Utilities full-time (More than a year)

    Pros

    municipal pay and benefits. some decent co workers. no future in working here. hard to believe, but that is a pro. because of you worked here..... you'd be looking for a new job by now.

    Cons

    atrocious work environment. this place it's what happens when there is zero accountability for terrible decisions. Nepotism at it's worst. if you know someone that works here...... then you're in. skills????? not necessary. Butt kissing and boot licking are mandatory. career pathways to a better future? Nope.

    Advice to Management

    fire everybody after you learn how to actually hire talented and skilled individuals. seek out management that knows how to attract skilled trades workers. Brown nosing isn't a skill. and trade skills are what keeps this place in operation. not sycophantic bullies who terrorize their subordinates because they hoped that keeping people down will stop them from noticing the lack of leadership skills.


  5. "Public Affairs - Customer Relations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Colorado Springs Utilities full-time (More than 10 years)

    Pros

    Previously solid organization, community-owned, flexible environment.

    Cons

    Politics of the local community, no support from core leadership (politically motivated), complete loss of vision. HR is vindictive.

    Advice to Management

    Take better care of employees - they are the frontline to the customer-owners.


  6. Helpful (3)

    "Planning Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Colorado Springs, CO
    Former Employee - Anonymous Employee in Colorado Springs, CO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Colorado Springs Utilities full-time (More than a year)

    Pros

    Pay was good and benefits were good. Team members were enjoyable to work with. It is in a very nice city.

    Cons

    Very large company with many layers of management. They expected you to drive your own vehicle to work sites and did not reimburse you for the mileage.

    Advice to Management

    Let people do their work without staring over their shoulder. To many meetings. Engineering and Operations personnel did not get along well. There needs to be a good relationship here and this needs to be improved.


  7. Helpful (4)

    "Poor management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Supervisor in Colorado Springs, CO
    Former Employee - Customer Care Supervisor in Colorado Springs, CO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Colorado Springs Utilities full-time (More than 5 years)

    Pros

    Good salary and benefits, professional development opportunities, good training dept.

    Cons

    Management style was atrocious...it was amazing to see how managers were allowed to operate as bullies, creating hostile work environments and demeaning employees. Creative thinkers were ostracized and pushed out. If you're not a robot don't expect to last long.

  8. Helpful (1)

    "Energy Portfolio Mgmt"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Colorado Springs Utilities full-time

    Pros

    Stable, the expectation of work is low.

    Cons

    More political, lack of vision, people work hard to analyze a problem and mangement makes a decision regardless of the analysis, but based on city council opinion.


  9. Helpful (1)

    "Good job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Supervisor in Colorado Springs, CO
    Former Employee - Operations Supervisor in Colorado Springs, CO
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Colorado Springs Utilities (More than 5 years)

    Pros

    Great benefits, great pay. Training is top notch. Lots of opportunities if you are wanting to look around. People are very nice.

    Cons

    Most employees are trying to get to the retirement. Most managers and supervisors do just enough to get by. Not really interested in doing what's best for customer. Lots of wasteful spending

    Advice to Management

    Run it like a business, not like a pet project, waiting to get the retirement. Take care of the supervisors that want to do best for stakeholders, not just for themselves


  10. Helpful (4)

    "Overall Positive Local Career Oppotunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor in Colorado Springs, CO
    Current Employee - Supervisor in Colorado Springs, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Colorado Springs Utilities full-time (More than 10 years)

    Pros

    Colorado Springs Utilities workforce is highly-skilled and well-trained in their specific crafts and professions while offering the best possible regionally recognized customer service experience. Additionally, the 1800 employee workforce is made up of a broad representation of the city and region providing a direct connection to the community at large. The workforce is educated on local issues and can speak with expertise on many utilities related topics. Finally, the entire workforce supports the community by contributing thousands of hours of community service annually to those in need. Leadership and employees both care about their community and strive to make it better for everyone.

    Cons

    Although the positive attributes outnumber the negative attributes by a wide margin, there are some issues the company needs to address. Overall employee accountability is lacking causing long-term poor-performing employees to remain gainfully employed for as long as they wish. Some of this comes from the fact that many employees have been around the company for many years and have built long-term friendships with co-workers. This makes holding people accountable challenging and demotivating to less-tenured employees. Managerial courage is beginning to be taught in leadership classes but CSU is behind in this category. Additionally, more effort needs to be made to diversify leadership at the manager level. Women are represented well, however other ethnic groups seem to struggle breaking the perceived glass ceiling.

    Advice to Management

    Strive to walk the talk by engaging the front-line workforce and participating in the very work they are doing. At the very least, this will make the employees feel connected to leadership on an equal level. There is no way to escape the political part of the municipal job, however, employees often state that they have never met their managers and general managers outside of monthly staff meetings. A single effort to understand what employees are going through day-to-day makes employees feel valued and considered in the company causing them to use discretionary effort for company success rather than to simply get paid.


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