Columbia Bank (WA, OR & ID) Reviews | Glassdoor

Columbia Bank (WA, OR & ID) Reviews

Updated April 8, 2018
66 reviews

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3.3
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Hadley S. Robbins
5 Ratings

66 Employee Reviews

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Pros
  • They care about their employes and have great benefits (in 6 reviews)

  • Working for a community bank is still better than the big banks (in 3 reviews)

Cons
  • Fairly low pay compared to others that are with in a similar industry (in 4 reviews)

  • People go to other financial institutions all the time because of this (in 3 reviews)

More Pros and Cons

  1. Helpful (1)

    "Great and Growing Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Wilsonville, OR
    Current Employee - Anonymous Employee in Wilsonville, OR
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Columbia Bank (WA, OR & ID) full-time (More than 5 years)

    Pros

    -Great work atmosphere and room to grow
    -has stay power and allows you to pursue your career at the bank
    -most departments have amazing staff and are like minded

    Cons

    -can be less than market pay
    -fastest way to grow is to move from branches to back office

    Advice to Management

    Continue to increase pay to match the current/future market, and encourage further incentives for branch personnel to stay longer.


  2. Helpful (1)

    "Growing Pains"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Facing Role in Portland, OR
    Current Employee - Customer Facing Role in Portland, OR
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Columbia Bank (WA, OR & ID) full-time (More than 5 years)

    Pros

    Very good employees with great intentions. Company culture works hard to serve the customer.

    Cons

    Tools, systems and processes antiquated. It may be easier to sell than to update to more current systems. Employees accept deficiencies for mental survival because the people are nice. This is eroding the culture and the customers feel it.

    Advice to Management

    Move quickly if it is a benefit to customers and employees. Don’t focus too much on what people throw up as roadblocks or what makes management comfortable. Be creative.

  3. Helpful (2)

    "No Chance for advancement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Approves of CEO

    I worked at Columbia Bank (WA, OR & ID) full-time (More than 5 years)

    Pros

    Customers are awesome! Most of the co-workers are great!

    Cons

    Management has a lack of desire to cross train their employees. They say that they are going to, but always change their mind, never allowing their employees to learn other things even though they have asked multiple times.
    Very pushy sales requests. You HAVE to meet your sales goals or you get in trouble.

    Advice to Management

    CROSS TRAIN YOUR EMPLOYEES!! GIVE THEM A CHANCE TO ADVANCE IN THE COMPANY!! MAKE IT A COMPANY THAT YOUR EMPLOYEES WANT TO MAKE A CAREER!!


  4. Helpful (1)

    "Low pay, have to be aggressive in sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Service Specialist in Oregon City, OR
    Current Employee - Client Service Specialist in Oregon City, OR
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Columbia Bank (WA, OR & ID) full-time (Less than a year)

    Pros

    Easy work mostly as a teller. You balance, keep your head down, you are mostly left alone. Coworkers seem nice.

    Cons

    You have to close sales. Aggressively. Tellers expected to close HELOCs, mortgages, etc all the time. No care about getting in new acts, just credit cards, loans, etc. Constant back-biting from managers. Pitting people against each other. Unreasonable deadlines.

    Advice to Management

    Train your tellers on being aggressive salesmen if that is what they are supposed to be. The line about selling to what the customer needs is BS when you put huge pressure on tellers that they HAVE to sell products they have little knowledge on.


  5. "lacking a team approach"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Columbia Bank (WA, OR & ID) full-time

    Pros

    comprehensive product offerings, strong internal departments

    Cons

    sales goals/environments creates internal competition and territorial behavior, not much team work.


  6. Helpful (2)

    "Credit Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Columbia Bank (WA, OR & ID) full-time

    Pros

    You get a paycheck and you'll never be stressed out (because you will never actually work).

    Cons

    This place is stuck in the 1950s. Misogynistic, inefficient, arrogant, and ignorant. There is a clear divide between male and female workers. The women are referred to as "the ladies" and are given the tasks of brewing the coffee, cleaning the kitchen, and filing the papers (yes they still rely on physical papers - better hope there's not a fire!). The men share chewing tobacco and shots of scotch.

    Clients are selected through their careful networking events which include renting out shooting ranges and boat parties (of course the female employees are not invited to these events).

    The terms of the loans are carefully crafted with their sophisticated break even analysis models. Seriously, their most complex financial model to analyze credit risk is a break even analysis. You don't even need a high school diploma to complete the tasks in this office. In fact, if you have any education or intelligence at all, you'll like be bored within the first 4 hrs of sitting in your cubicle inputting financial statements into archaic software (a task that is either automated or outsourced at more modern financial institutions).

    If you have a brain, a desire to learn and add value to society then don't waste your time with this place (even as a customer - they will most likely screw up your account at some point).

    If you enjoy treating women like second class citizens, clocking in and out everyday at the same time to do nothing but collect a paycheck then this is your utopia - unfortunately places like this will be obsolete within the next 5-10 years as technology has surpassed what these people are capable of doing.

    Advice to Management

    Retire or go back to school and develop skills that contribute to society because your "business model" is obsolete and will not last more than 10 years.


  7. "Good company"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Columbia Bank (WA, OR & ID) full-time

    Pros

    Training
    good manager
    co-workers were mostly friendly and helpful

    Cons

    nothing to bad. Lack of communication sometimes

  8. "Accounting Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Columbia Bank (WA, OR & ID) full-time

    Pros

    Supportive team, helpful management team, everyone is interested in getting the job done and doing it right. Enjoyed the people I worked with immensely.

    Cons

    Banking industry accounting salaries are notoriously low paying. Didn't feel I was paid industry standard for the work.


  9. "Teller"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Columbia Bank (WA, OR & ID) part-time

    Pros

    Culture seems more supportive than other banks and I liked the training opportunities. CEO was very positive and seemed to want what was best for the employees. Depending on who your branch manager was you could be in a very supportive environment with great coworkers.

    Cons

    In the beginning, they seemed to preach less of a sales mentality and more of a community mentality, but that mindset didn't always trickle down to the different branch managers. The quality branch managers were far and few between. You either got managers that were sales greedy and just wanted the numbers to make themselves look good but not doing any of the work, or the managers that just didn't care. By the time I left it just seemed to be getting worse because turnover was so high.

    Advice to Management

    Bring back the community mindset. All your front-line employees who are actually conversing with the customers know that being sales pushy doesn't work. Make sure your individual branch managers are actually in touch with their employees and customers. Some only care about their sales numbers and have no idea how to solve simple customer issues! Avoid your high turnover by actually showing appreciation for the employees that work hard and have been there a while. Pay increases that are actually more than annual inflation would be a good start.


  10. Helpful (4)

    "Only Do it If You Like it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    No opinion of CEO

    I have been working at Columbia Bank (WA, OR & ID) full-time

    Pros

    The recruiters of Columbia Bank aim to form teams of patient and personable people who work hard and try their best do things right the first time. The recruiters and management take special care in the hiring process to ensure your personality fits well with the existing team. If they do it right, you will end up on a team who will quickly become your friends and those friends will help you have a great day, everyday. The provided benefits are fantastic, it will be hard to find better.

    Cons

    It's a high stress work environment if you are not completely comfortable with giving bad news to impatient customers. The primary cliental of Columbia Bank are Baby Boomers who are pleasant when all is well, but ultimately do not have a lot of patience for change or inexperienced employees. Pay is relatively low for the work we are doing, and the provided training allows you understand very basic transactions but almost nothing beyond that, the rest of the training is on-the-job or on your own. This job will exhaust you if you don't love your work. If you feel no satisfaction in being a banker, you will be very unhappy here.

    Advice to Management

    Be slow to anger, and affirm your team members whenever appropriate. Be approachable. Errors have to be presented to management immediately after they are discovered so that they can be rectified with minimal headache. If tellers attempt to hide the error they made, the error could create a mess that may result in a closed account or termination.


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