Columbia Bank (WA, OR & ID) Reviews | Glassdoor

Columbia Bank (WA, OR & ID) Reviews

Updated June 28, 2018
67 reviews

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3.2
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Hadley S. Robbins
9 Ratings

67 Employee Reviews

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Pros
  • "They care about their employes and have great benefits" (in 6 reviews)

  • "They don't push you to sell like some of the big banks, community feel, great benefits, flexible with my lifestyle" (in 3 reviews)

Cons
  • "Fairly low pay compared to others that are with in a similar industry" (in 4 reviews)

  • "People go to other financial institutions all the time because of this" (in 3 reviews)

More Pros and Cons

  1. "The most amazing group of people."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Branch Supervisor in Tacoma, WA
    Former Employee - Branch Supervisor in Tacoma, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Columbia Bank (WA, OR & ID) full-time (More than 3 years)

    Pros

    The core values really are so important to everyone. There was never a day that I felt everyone didn't want to be there. They care about serving the community. If you are a hard worker, they will promote you!!

    Cons

    Base pay is on the low end.


  2. "Teller/Personal Banker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Personal Banker in Tacoma, WA
    Former Employee - Personal Banker in Tacoma, WA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Columbia Bank (WA, OR & ID) full-time (More than 3 years)

    Pros

    Good benefits, great people you work with

    Cons

    The back office needs to go back to training. The whole board does honestly. The have no idea what is going on in the branch or our customers. The lack of communication between them and the people in the branch is ridiculous and caused the most problems in the branch. We would have someone in Lakewood on the 800 number tell a customer something that was not even in our SOPs, we would then have to fix the correction and tell the customer sorry, making us look dumb, honestly. You say you are all about community but you dont even care about your employees. I got bumped up to a PB within a year of working and was told i wouldnt be compensated for that title until my review, which was four months away. Im not going to work hard to advance in a company when they refuse to acknowledge it and pay me for what im doing. The systems are way outdated. Computers would be frozen for 5-10 minutes while a customer is trying to deposit money.

    Advice to Management

    ADVANCE YOUR SYSTEMS. Take care of your current employees. You have such a high turn around rate it blows my mind no one from HR has looked into this at all.

  3. "Growing Pains"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Portland, OR
    Current Employee - Anonymous Employee in Portland, OR
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Columbia Bank (WA, OR & ID) full-time (More than 5 years)

    Pros

    Benefits, pay and flexible schedule.

    Cons

    Old systems, processes and slow to adjust to a changing industry. Unspoken culture is that teams and departments don’t work well together and management can be very territorial.

    Advice to Management

    Create an innovative culture and one where leadership needs to listen, decide and then get out of the way. Employees are wanting improvement not empty “plans” or excuses.


  4. Helpful (3)

    ""Best workplace""

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Collecting paycheck, clocking in at 8 am and clocking out at 5pm.

    Cons

    The work environment at Columbia Bank can be summed up in three words: Inefficiency, Incompetency, and Misogyny. Please read on to know the details:

    1. Inefficiency
        *Business leaders are unfamiliar with modern technologies such as Excel Spreadsheet, Outlook Calendar, and other collaborative tools.
        *No productivity measurement for support employees, leading to serious operation bottlenecks, i.e. some people are super busy, while others sit idle.
        *Salespeople will dictate your work life. They love to glue you to your desk 8am - 5pm while they are on the street, at lunch, at conferences or doing other mysterious activities which they claim to generate sale leads for the Bank. FYI, they do not have SalesForce to monitor their sales effort so you can't really tell if these mysterious meetings are effective.
        *Paper files are everywhere. People print everything from emails, spreadsheets to PDFs. They cannot make notes on their computers. Instead, they love to show off their “beautiful” handwriting only for you to decipher what they doodled on the paper.
        *Bad tech support because the company tries to save money. The whole tech support team of 6-8 individuals have to serve a bank with >2,000 employees. Average tickets outstanding for any given month are about 3,000 per tech support employee. However, due to budget reasons, additional tech support employees won’t be approved.
    2. Incompetency
       *Business leaders make decisions with neither logic nor data.
       *Managements make excuses to not comply with better procedures.
       *Division managers are also sales people who do not possess any leadership skills.
       *Nobody knows how to work in a team. Miscommunications happen often.
       *Selling skills are highly valued here. Any other skills are only secondary.
       *The most complicated form of analysis is break-even analysis.
       *Inconsistent lending policy. Overpromise and underdeliver happen often.
    3. Misogyny
       *Women are tasked with cleaning dishes in the kitchen, bringing food to the events, and putting food away after meetings.
       *99% of the leaders are 6ft. tall white males. If you belong to a different race or gender, you will be alienated here, i.e. they will talk to you awkwardly or ask you culturally insensitive questions.
       *Male co-workers are good at "bro-ing" it out together such as swearing, putting legs on the tables or displaying extreme masculine emotions at work.

    Advice to Management

    Quit and go back to school to learn new skills.


  5. Helpful (2)

    "No Chance for advancement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Approves of CEO

    I worked at Columbia Bank (WA, OR & ID) full-time (More than 5 years)

    Pros

    Customers are awesome! Most of the co-workers are great!

    Cons

    Management has a lack of desire to cross train their employees. They say that they are going to, but always change their mind, never allowing their employees to learn other things even though they have asked multiple times.
    Very pushy sales requests. You HAVE to meet your sales goals or you get in trouble.

    Advice to Management

    CROSS TRAIN YOUR EMPLOYEES!! GIVE THEM A CHANCE TO ADVANCE IN THE COMPANY!! MAKE IT A COMPANY THAT YOUR EMPLOYEES WANT TO MAKE A CAREER!!


  6. Helpful (1)

    "Low pay, have to be aggressive in sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Service Specialist in Oregon City, OR
    Current Employee - Client Service Specialist in Oregon City, OR
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Columbia Bank (WA, OR & ID) full-time (Less than a year)

    Pros

    Easy work mostly as a teller. You balance, keep your head down, you are mostly left alone. Coworkers seem nice.

    Cons

    You have to close sales. Aggressively. Tellers expected to close HELOCs, mortgages, etc all the time. No care about getting in new acts, just credit cards, loans, etc. Constant back-biting from managers. Pitting people against each other. Unreasonable deadlines.

    Advice to Management

    Train your tellers on being aggressive salesmen if that is what they are supposed to be. The line about selling to what the customer needs is BS when you put huge pressure on tellers that they HAVE to sell products they have little knowledge on.


  7. "lacking a team approach"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Columbia Bank (WA, OR & ID) full-time

    Pros

    comprehensive product offerings, strong internal departments

    Cons

    sales goals/environments creates internal competition and territorial behavior, not much team work.

  8. Helpful (2)

    "Credit Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Columbia Bank (WA, OR & ID) full-time

    Pros

    You get a paycheck and you'll never be stressed out (because you will never actually work).

    Cons

    This place is stuck in the 1950s. Misogynistic, inefficient, arrogant, and ignorant. There is a clear divide between male and female workers. The women are referred to as "the ladies" and are given the tasks of brewing the coffee, cleaning the kitchen, and filing the papers (yes they still rely on physical papers - better hope there's not a fire!). The men share chewing tobacco and shots of scotch.

    Clients are selected through their careful networking events which include renting out shooting ranges and boat parties (of course the female employees are not invited to these events).

    The terms of the loans are carefully crafted with their sophisticated break even analysis models. Seriously, their most complex financial model to analyze credit risk is a break even analysis. You don't even need a high school diploma to complete the tasks in this office. In fact, if you have any education or intelligence at all, you'll like be bored within the first 4 hrs of sitting in your cubicle inputting financial statements into archaic software (a task that is either automated or outsourced at more modern financial institutions).

    If you have a brain, a desire to learn and add value to society then don't waste your time with this place (even as a customer - they will most likely screw up your account at some point).

    If you enjoy treating women like second class citizens, clocking in and out everyday at the same time to do nothing but collect a paycheck then this is your utopia - unfortunately places like this will be obsolete within the next 5-10 years as technology has surpassed what these people are capable of doing.

    Advice to Management

    Retire or go back to school and develop skills that contribute to society because your "business model" is obsolete and will not last more than 10 years.


  9. "Good company"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Columbia Bank (WA, OR & ID) full-time

    Pros

    Training
    good manager
    co-workers were mostly friendly and helpful

    Cons

    nothing to bad. Lack of communication sometimes


  10. "Accounting Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Columbia Bank (WA, OR & ID) full-time

    Pros

    Supportive team, helpful management team, everyone is interested in getting the job done and doing it right. Enjoyed the people I worked with immensely.

    Cons

    Banking industry accounting salaries are notoriously low paying. Didn't feel I was paid industry standard for the work.


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