Columbia Sussex Reviews | Glassdoor

Columbia Sussex Reviews

Updated February 24, 2019
205 reviews

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2.3
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Columbia Sussex President and CEO Bill Yung III
Bill Yung III
116 Ratings

Employee Reviews

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Pros
  • "there are no pros if you are coming from Marriott" (in 7 reviews)

  • "Get to work with some great people" (in 5 reviews)

Cons
  • "Work-life balance is not a thing in this company they just don't seem to care" (in 8 reviews)

  • "Low pay with managers who lie and tell you what you want to hear with no intention of following through" (in 12 reviews)

More Pros and Cons

  1. Helpful (2)

    "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bartender in Myrtle Beach, SC
    Current Employee - Bartender in Myrtle Beach, SC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Columbia Sussex full-time (More than 3 years)

    Pros

    Clean, organized place to work. Benefits are awesome, especially the hotel room discounts. Management is helpful and willing to listen to ideas and suggestions.

    Cons

    Changing schedule, weekends and holidays. Covering for call-ins.


  2. "good company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server/Waiter in Philadelphia, PA
    Current Employee - Server/Waiter in Philadelphia, PA
    Recommends
    Neutral Outlook

    I have been working at Columbia Sussex part-time (More than a year)

    Pros

    competitive pay for servers, decent benefits

    Cons

    they care much more about full time employees than part time, supervisors are often uncaring about employee needs

    Advice to Management

    Supervisors should be paid more so that they care more about their jobs. and employees should be held more accountable

  3. Helpful (1)

    "Front desk supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Most of the staff was nice and friendly.

    Cons

    The general manager was a joke. He would talk poorly about it staff in front of others, but then put on a smile when he would see you. He yelled at his managers constantly, was never around when you had a guest that needed him, and woukd take a guests sude when they threatened to kill a staff member for the balcony having water on it. He also told me I couldn't take time off for my wedding, when I put the time off 5 months in advance.
    In return, the training that was provided was not good training. Luckily, I had 5 years experience and was able to do this job with little training. I got promoted after 2 months of working; however, did not get a pay raise and would work 12-16 hour days as other employees would call out and I had to cover.
    The hotel in general was also awful, everything was breaking and we would charge 4 star prices for a 2 star place.
    I see potential in this property, but I think they need a transformation in management before it gets better.


  4. "You get to know all kinds of people."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Attendant in Columbia, SC
    Former Employee - Attendant in Columbia, SC
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Columbia Sussex full-time (More than 3 years)

    Pros

    Company 401k PTO/VAC time, health insurance (optional)

    Cons

    Long hours during busy season. High turnover rate, not enough money for hard labor.

    Advice to Management

    Consider cash bonuses for the low line workers. Acknowledge employees for good work.


  5. Helpful (1)

    "If you are looking for opportunity for any growth then this is not the company for you."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Columbia Sussex full-time

    Pros

    Developed good relationships with co-workers

    Cons

    Company does not believe in performance reviews and therefore does not believe in cost of living or performance raises. This a privately held company that is not employee friendly.


  6. Helpful (1)

    "Not worth the time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Columbia Sussex full-time

    Pros

    Not many to speak of. Can make good money and interesting benefits.

    Cons

    Starting salaries are on the low end for most positions. Depending upon your level there can be some good monetary benefits. But for the most part you'll probably never see all the money that they promised you at the beginning. Salary managers are told that they will work five-and-a-half shifts a week. They end up usually working a full six covering 12 to 14 hours a day. They can also be used as labor savers instead of being allowed to actually manage. There are constant understaffing issues to the point where most hourly employees are either being called in or asked to work 6 days a week. And most of the time there aren't even enough people to cover manager shifts. Work-life balance is not a thing in this company they just don't seem to care. Off and days off that are asked for months in advance are ignored schedules are off and put out late.


  7. "Horrible Franchise"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Banquet Manager in Chicago, IL
    Former Employee - Banquet Manager in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Columbia Sussex full-time (Less than a year)

    Pros

    When requesting a day off of work, I received it.

    Cons

    Upper Management does not care about the employees or other management. Everyone is out for themselves.

    Advice to Management

    Take care of your staff and they will take care of the business.

  8. Helpful (1)

    "Salaried Manager Overview"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Columbia Sussex full-time

    Pros

    Columbia Sussex is great at hiring from within, and will promote you the opportunity is there / management likes you. Traveling is a possibility, as the company is accumulating more hotels.

    Cons

    Management does not care about work life balance, and will try to use you up to their fullest extent. Prepare to be bullied if you speak up about anything negative involving upper management.

    Advice to Management

    It is easier to make your employees happy than to hire new ones. Gratitude for great employees goes a long way.


  9. Helpful (1)

    "A great place to be perpetually underpaid and undervalued!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Food and Beverage
    Former Employee - Food and Beverage
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Columbia Sussex full-time (More than a year)

    Pros

    There is some flexibility with scheduling. That and a few coworkers are all that kept me there.

    Cons

    Where do I start? You may think you'll be earning a competitive market rate working under a big name hotel, but this franchise pays well below what you could get down the street (without the headache). The profit margin is the sole motivator for this company's business decisions; their properties are poorly maintained, their staff is underpaid and mistreated, and the GM at my property ran the place like a tyrant. Anyone that is comfortable making their staff cry and puts barriers in the way of employees having access to human resources to report him is not fit to run a hotel. You end up losing money in overhead and poor guest experience when your staff's morale is so low.

    Advice to Management

    Honestly, I don't know how you can fix this mess you've made outside of completely cleaning house and restructuring. Everyone from the GMs to Yung seems intent on running the business into the ground via mismanagement.


  10. "Desk Clerk"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    I have been working at Columbia Sussex full-time (Less than a year)

    Pros

    Co-Workers, Scheduling flexibility, competitive wage

    Cons

    Driving distance from my home