Comcast Reviews in Centennial, CO | Glassdoor

Comcast Centennial Reviews

Updated April 6, 2017
39 reviews

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Centennial, CO

3.0
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Comcast Chairman and CEO Brian L. Roberts
Brian L. Roberts
17 Ratings

39 Employee Reviews

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Pros
Cons
  • There are so many resources for success the work life balance is really good (in 156 reviews)

  • Comcast has gotten a bad reputation for customer service but they are working very hard to turn it around (in 341 reviews)

More Pros and Cons

  1. "Great perks less great advancement."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Centennial, CO
    Current Employee - Anonymous Employee in Centennial, CO
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Comcast full-time (More than a year)

    Pros

    Fantastic discounts on cable, internet, and phone service. Discounts on Universal travel packages.

    Cons

    Advancement within the company incredibly stagnant if you don't know the right people.


  2. "I worked for Comcast Business Solutions in Centennial, CO at the Fulton Location as an Engineer 1 supporting "PRI""

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Engineer in Centennial, CO
    Former Employee - Engineer in Centennial, CO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Comcast full-time (Less than a year)

    Pros

    Work load was manageable. If you know how to brown nose with the management you will move right up the ladder.

    Cons

    Management is horrible; Scatter-Brained, Disorganized, has their favorite employees that they appease with promotions and numeral perks under the table. Very Dishonest team to work with and they do not care about their employees. Their employees are just a number. Management only cares about their ticket numbers being low so they can get their promotion. Management is a sad scene out there; they treat their employees like bottom feeders.
    The compensation is a total joke/Slap in the face. I would never go back to work for that corporation as they are very greedy and treat their employees horrible. Very bad vibe at Fulton location; I hope they read this and wake up!

    Advice to Management

    Please train these managers to actually manage and don't pull these guys off the street. They don't have a clue how to manage. As an employee I seen more potential managers in the actual Engineer seats trouble shooting. If only management would quit giving their employees false information. That would be great!

  3. Helpful (1)

    "Business Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Centennial, CO
    Former Employee - Anonymous Employee in Centennial, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Comcast full-time (More than 5 years)

    Pros

    Some of the best benefits around. Excellent training program to kick start your career. Managers in customer care work to create and maintain a positive work environment. Most customers might say we don't care, but my division was dedicated to a positive customer experience and were given the tools necessary to deliver that to our customer.

    Cons

    In my experience, the good ole boy network seemed prevalent. If your boss liked you, you were safe from any sort of reprimand and given every opportunity to grow. If your boss lacked maturity, you must follow suit to stay in your position or advance.

    Advice to Management

    Better monitor the behavior of those you place in supervisory positions. Reward those with conviction to your brand.


  4. "Just another large corporation"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Program Management in Centennial, CO
    Former Employee - Program Management in Centennial, CO
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at Comcast full-time (More than 8 years)

    Pros

    Decent benefits and salary. Room for growth.

    Cons

    Employees are no more important than a jammed piece of paper in a copier. The company used to have a sense of decency when it came to its people. I'm afraid that has passed.

    Advice to Management

    Senior leadership doesn't care about its people, so what's the point?


  5. "Enterpirse"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor in Centennial, CO
    Current Employee - Supervisor in Centennial, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Comcast full-time (More than a year)

    Pros

    The culture of Comcast is growing and changing to impact the overall customer experience.

    Cons

    Because the business is brand new, process and policy is not in stone.


  6. "Unprepared and Speculative - Unstable Contract"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - .NET Web Developer in Centennial, CO
    Former Contractor - .NET Web Developer in Centennial, CO

    I worked at Comcast as a contractor (Less than a year)

    Pros

    Coded in C#.NET, JQuery and SQL Server as expected

    Cons

    No Agile (User Story, Task Specifications or SCRUM)
    No communication with the Product owner - Developers did not know their product
    Task work was Web Development but databases were not completed very high technical debt

    Advice to Management

    Follow a more stringent Agile approach (Keep the Product Owner in the loop daily)
    Break up; the web app UIinto smaller more manageable pages (SPA with Angular)
    Use Web API


  7. "COMCAST BUSINESS ( ENTERPRISE )"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineer in Centennial, CO
    Current Employee - Engineer in Centennial, CO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Comcast full-time (More than 5 years)

    Pros

    benefits, coworkers, job security (I think..)

    Cons

    Stress, poor leadership , Small minded , old school management that is out of touch. They put more effort into KPI's, and trying to metric everything that it is all they think of or care about it consumes them. Just because you can manipulate numbers on spreadsheets to push up the chain to executives and share holders doesn't mean your doing anything valuable for your customers or employees. (its no surprise they have one of the worst reputations for customer service in any industry)instead of hiring good people and trusting them to do a good job, and hiring solid management to help achieve their goals. The mindset pushed from the top of the organization down is that performance is instead something that is commanded through "metrics" Micro management and old school Call Center policy's and politics. Supervisors and Managers are not hired because they know how to do the job or have experience in their industry, but rather because they can and will follow a corporate Call Center Agenda and not question their orders. Skilled management who actually have knowledge and experience in the field or industry need not apply as you will quickly be pushed out.

    Advice to Management

    STOP PUSHING A CALL CENTER AGENDA FOR EVERYTHING and everyone -(your employees are not happy, and its not working )
    UNHAPPY EMPLOYEE'S = UNHAPPY CUSTOMERS.
    Get a clue. Failed residential call center thinking is the reason Comcast has such as horrible reputation for customer service, it is not a blueprint for how to successfully run a support center for Enterprise customers paying thousands of dollars a month. These customers command better than what is being delivered.
    Comcast is still pretty new to the enterprise telecommunications space and you haven't yet destroyed your reputation the way they have with residential customers. Keep managing your business they way you are and it will surely follow. The difference is these customers have other options , comcast is not the only game in town in the enterprise segment and
    Many companies will gladly pay more to ensure they are getting quality service and support keep that in mind as you strive to automate and outsource your way to larger profits. Sometimes what can be displayed on paper as cost savings is only an illusion in the long run!

  8. "good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Representative in Centennial, CO
    Current Employee - Technical Support Representative in Centennial, CO
    Recommends
    Positive Outlook

    I have been working at Comcast (Less than a year)

    Pros

    Comcast service is pretty awesome

    Cons

    sales oriented and lack of cohesiveness

    Advice to Management

    better software


  9. Helpful (3)

    "amazing place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Representative in Centennial, CO
    Former Employee - Technical Support Representative in Centennial, CO
    Recommends
    Positive Outlook

    I worked at Comcast full-time (More than 3 years)

    Pros

    Great benefits amazing group of people to work with decent hours for shifts to work

    Cons

    Does a poor job of training and keeping employees up trained on new services being offered

    Advice to Management

    Please work on building a better training system or contact me for advice on this


  10. "OBSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - OBSR in Centennial, CO
    Current Employee - OBSR in Centennial, CO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Comcast (More than 3 years)

    Pros

    Benifits, stable hours, no travel

    Cons

    Pay is severely lacking. Most of the benefits of working here are gone.

    Advice to Management

    Stop removing lead sources. Realize that hunters dont find decision makers on friday after 12. its a business sales job and supposed to have perks. Take those away you wind up with 90% attrition rates like you have.


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