Comcast Reviews in Chelmsford, MA | Glassdoor

Comcast Chelmsford Reviews

Updated June 28, 2017
22 reviews

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Chelmsford, MA

3.0
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Approve of CEO
Comcast Chairman and CEO Brian L. Roberts
Brian L. Roberts
11 Ratings

22 Employee Reviews

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Pros
Cons
  • There are so many resources for success the work life balance is really good (in 156 reviews)

  • Comcast has gotten a bad reputation for customer service but they are working very hard to turn it around (in 341 reviews)

More Pros and Cons

  1. "Facilities Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chelmsford, MA
    Current Employee - Anonymous Employee in Chelmsford, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Comcast full-time (More than 10 years)

    Pros

    Great people, great benefits, ok to make mistakes

    Cons

    Very hard to move up

    Advice to Management

    Advance from within...there are a lot of diamonds in this rough


  2. "Customer service call center rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Chelmsford, MA
    Former Employee - Customer Service Representative in Chelmsford, MA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Comcast full-time (More than a year)

    Pros

    Great benefits, great cafeteria, great co workers, raffles, swag giveaways, clean working conditions, nice training program, but it doesn't prepare you for the onslaught when you hit the phones!

    Cons

    The customers, work life balance, micro managed down to the second, working all major holidays. 8 weeks of training can't even come close to what we experience on the phones. Nothing can train you for that...

    Advice to Management

    Get the Field techs to actually fix things if you want to have satisfied customers. Call center is a punching bag to the customers. Makes a long long day.

  3. Helpful (1)

    "Straight-forward"

    StarStarStarStarStar
    Former Employee - Senior Manager in Chelmsford, MA
    Former Employee - Senior Manager in Chelmsford, MA

    I worked at Comcast (More than 3 years)

    Pros

    Clear cut roles, great support from IT and HR

    Cons

    Inconsistent messaging and quickly shifting goals of team


  4. "Business Tech Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - BSSP in Chelmsford, MA
    Current Employee - BSSP in Chelmsford, MA
    Recommends
    Negative Outlook

    I have been working at Comcast full-time (More than a year)

    Pros

    Very clean and new offices. Most people seem happy, and excited to be here. There is a small gym, and cafe in house. Benefits are fantastic.

    Cons

    They seem very wonderful on the surface, but there is another rule book that the leadership seems to follow. You are either liked day one, or excluded from opportunity. Pay is a little weak.

    Advice to Management

    Be more up front about the job responsibilities and make sure you put the proper people in those careers.


  5. Helpful (1)

    "Stressful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Billing CAE in Chelmsford, MA
    Current Employee - Billing CAE in Chelmsford, MA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Comcast full-time (More than 5 years)

    Pros

    The services are discounted for employees. That is about the only good thing when working here

    Cons

    The expectations of the job are sometimes unreasonable. Calls are rated and the metrics they use are hard to maintain. Everyone even those.not in sales are expected to sell and must meet a certain sales requirement each month

    Advice to Management

    Realize what the employees go through. If the main objective is customer first then allow the employees to do just that and not put a time limit on calls and penalize the employee if the customer calls back


  6. Helpful (1)

    "Customer Account Executive - Billing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CAE II, Billing in Chelmsford, MA
    Former Employee - CAE II, Billing in Chelmsford, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Comcast full-time (More than 5 years)

    Pros

    Employees get free Internet, free Cable, discounted equipment, and discounted Phone services

    Cons

    Unrealistic phone and sale metrics, changes no warning mid-month, no daily metric standing for guidance.

    Advice to Management

    Customer service would be stronger if reps given half a chance to help, instead of sales, sales, sales.


  7. Helpful (1)

    "Buckle-up"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chelmsford, MA
    Current Employee - Anonymous Employee in Chelmsford, MA
    Recommends
    Positive Outlook

    I have been working at Comcast full-time (More than a year)

    Pros

    Customer service is a priority...it's what makes the company tick. If you love customer service this is a great job. Great benefits, structured training and career development program.

    Cons

    Roles are complex & fast pace, therefore take all the training & mentoring seriously and you'll do fine. High expectations, non-stop. Some abusive customers can wear you down.

  8. Helpful (3)

    "Ruthless and Cut Throat Management"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Chelmsford, MA
    Former Employee - Anonymous Employee in Chelmsford, MA

    I worked at Comcast (Less than a year)

    Pros

    Contractors were pleasant to work with at Comcast.

    Cons

    They will throw you out the door without warning
    Manager 1 hired me for Switching/Routing, CMTS, Optical Transport, and Project Management experience.
    My first day I was switched to a different manager(2) and group(Who did not interview me), and was not notified via email or phone call.
    The month of July Manager and employee were out on vacation or training 50% of the time.
    Manager comes back on vacation on a Monday end of the month of July. I get a call Monday night it wasn't working out and not to come back. So this shows how ruthless and unprofessional the management that Represents Comcast can be.
    Think twice before going there for a long-term contract position

    Advice to Management

    Comcast HR does not care how their management treats and handles contractors.
    There was negligent misrepresentation caused to me and put me in a hardship since I left my full time job to go there for a Long-term contract position I was promised. To the managers it was just a miscommunication between them. To the contractor it was their lively hood and benefits for their family. HR should be aware of how and what happens with all employees that work in a Comcast office(Both Comcast and Contractors).


  9. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Chelmsford, MA
    Current Employee - Customer Service Representative in Chelmsford, MA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    great training great benes great place to work over all

    Cons

    very competitive so if youre not a competitive person not the job for you

    Advice to Management

    None management is wonderful they work with real life issues


  10. Helpful (1)

    "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Chelmsford, MA
    Former Employee - Customer Service Representative in Chelmsford, MA
    Recommends
    Positive Outlook

    I worked at Comcast full-time (More than 10 years)

    Pros

    nice people to work with, often have free snacks -- good pay for customer service work; If do your job will be OK

    Cons

    Customer service work (answering phones) not a desirable lifetime career in any company; Unable to get a different job or advance if older person (at Comcast) ; Coaching sessions with mgmt on calls of dubious value --In 10 years never could get good handle time in acceptable range.


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