Comcast Reviews in Chicago, IL | Glassdoor

Comcast Chicago Reviews

Updated November 23, 2017
304 reviews

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Chicago, IL Area

3.1
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Comcast Chairman and CEO Brian L. Roberts
Brian L. Roberts
143 Ratings

304 Employee Reviews

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  1. "CT4"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Comcast Technician in Carpentersville, IL
    Current Employee - Comcast Technician in Carpentersville, IL
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Comcast full-time (More than 3 years)

    Pros

    Benefits, Diversity, Team atmosphere in which I thrive as a leader, Customer service, Ability at mastering tasks quickly, Top of my office for measured metrics.

    Cons

    Growth, pay, schedule, physically demanding.

    Advice to Management

    Interactions with management across the company in my experience has been positive.


  2. "Customer Service Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Mount Prospect, IL
    Former Employee - Customer Service Representative in Mount Prospect, IL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Comcast full-time (More than 3 years)

    Pros

    free cable and INTERNET good benefits

    Cons

    Management was not train to handle different cultures of people and different personalities

    Advice to Management

    Re train supervisor to handle different personalities

  3. "Techs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Field Service Technician in Carol Stream, IL
    Former Employee - Field Service Technician in Carol Stream, IL
    Doesn't Recommend
    No opinion of CEO

    I worked at Comcast full-time (More than 5 years)

    Pros

    Work outside, bosses stay in the office mostly

    Cons

    Quantity over quality, always. Bosses didn't care about the customers.


  4. Helpful (2)

    "Inbound sales rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inbound Sales Representative in Oakbrook Terrace, IL
    Former Employee - Inbound Sales Representative in Oakbrook Terrace, IL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Comcast full-time (More than 10 years)

    Pros

    Pay is great! Way above average with commission, benefits are awesome. Free cable and Internet , you just pay for the boxes

    Cons

    They're a corporation and DO NOT CARE about the "little people"
    Their goals are too high to maintain, while adhering to policy & integrity. Fired the entire department, DESPITE ranking #2 in the division! if you wanted to stay with the company in your SAME position, you had to APPLY for it, AGAIN, despite tenure! So there were people coming in dressed for an interview for THEIR SAME position!


  5. Helpful (1)

    "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Oakbrook Terrace, IL
    Former Employee - Anonymous Employee in Oakbrook Terrace, IL
    Doesn't Recommend
    Disapproves of CEO

    I worked at Comcast full-time (More than 8 years)

    Pros

    Free cable and ur co workers

    Cons

    No work balance. All about the numbers.. U made to feel like u r a dime a dozen. Low morale in office. We were laid off. Made us all interview for same positions. Was not very helpful. Dropped us like we had not given our life's to this company. People over 25 yrs were laid off as well. Less then a hand of reps were placed within the company. Rest were told Comcast going in different direction..

    Advice to Management

    Comcast in whole needs to do better as a company for there employees. Your employees is the face of the company. And should work harder to show appreciation for their workers.


  6. "XSP"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Xfinity Sales Professional in Chicago, IL
    Current Employee - Xfinity Sales Professional in Chicago, IL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Comcast full-time (More than 10 years)

    Pros

    Great Benefits and Great Pay

    Cons

    activity is micromanaged. There's too much focus on doors knocked and what time you start knocking


  7. "Inbound Sales Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inbound Sales Executive in Oak Brook, IL
    Current Employee - Inbound Sales Executive in Oak Brook, IL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Comcast full-time (More than a year)

    Pros

    Like the people I worked with

    Cons

    Laying off over 250+ Employees by the end of October

  8. "Not if you want to advance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Elmhurst, IL
    Current Employee - Anonymous Employee in Elmhurst, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Comcast full-time (More than 5 years)

    Pros

    Deeply discounted services. Will work for bandwidth.

    Cons

    If you want to move up, forget it.


  9. "DIRECT SALES REP."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Direct Sales Representative in Chicago, IL
    Former Employee - Direct Sales Representative in Chicago, IL
    Doesn't Recommend
    No opinion of CEO

    I worked at Comcast full-time (Less than a year)

    Pros

    When I first started in 2009, the training, salary, benefits, & perks were awesome. However, as they brought in new management, that changed.

    Cons

    Our sales commission structure often changed, as well as the bonuses & perks. There were several times that we exceeded our sales production (for contests, etc), & were never paid out on them. They said that we would be paid later, or that they ran out of money. Also, they wanted to keep their top producers in the field. It was ok for blacks to work in the field. However, they rarely promoted blacks to the supervisory level. Those that didn't produce (whites & asians), were promoted to supervisory & management positions, instead of being fired.

    Advice to Management

    Promote more blacks to the management level. Stop decreasing the pay structure & bonuses.


  10. Helpful (2)

    "Inside Sales Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales Representative in Oak Brook, IL
    Current Employee - Inside Sales Representative in Oak Brook, IL
    Recommends

    I have been working at Comcast full-time (More than 5 years)

    Pros

    Commission and health benefits are fantastic! Some people make 3 times their hourly pay in just commission.

    Cons

    Lots of politics and favoritism in the office. You get burned out quick and you are monitored for EVERYTHING (bathroom breaks, hold time, call time, etc)


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