Comcast Consultant Reviews | Glassdoor

Comcast Consultant Reviews

Updated May 11, 2017
73 reviews

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Consultant

3.6
Star Star Star Star Star
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Comcast Chairman and CEO Brian L. Roberts
Brian L. Roberts
39 Ratings

Employee Reviews

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Pros
Cons
  • Work-life balance could be better (in 150 reviews)

  • Comcast has gotten a bad reputation for customer service but they are working very hard to turn it around (in 336 reviews)

More Pros and Cons

  1. "Most definitely a learning experience in the world of cable."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Consultant in Miami, FL
    Former Employee - Retail Sales Consultant in Miami, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Comcast full-time (More than a year)

    Pros

    Being at the forefront of technology, the latest and greatest and providing the best entertainment experience. Great benefits, great commission payouts and good hours. All tools are available to succeed just need to use them.

    Cons

    System issues, not being trained fully on new upcoming products which causes delays. Price raising in certain taxes and fees that you're not aware of.

    Advice to Management

    Provide detailed training on all bases of the job.


  2. "Great pay but chaotic work environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Senior Consultant in Philadelphia, PA
    Former Contractor - Senior Consultant in Philadelphia, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Comcast as a contractor (More than a year)

    Pros

    Monopoly and cash cow which generally leads to good pay. Access to cutting edge technology.

    Cons

    Chaotic work environment due to reliance on a number of different organizations and contractors with conflicting motives.


  3. "Cloud Solutions"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cloud Consultant in Philadelphia, PA
    Current Employee - Cloud Consultant in Philadelphia, PA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Comcast full-time (More than a year)

    Pros

    Great Health Benifits and free cable and internet

    Cons

    Hard to move up in the Company


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  5. "Sales consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Consultant in South Miami, FL
    Current Employee - Retail Sales Consultant in South Miami, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Comcast full-time (More than a year)

    Pros

    Flexible schedule, no micromanagement, meet different people everyday, rewarding when helping someone with there issues, uncapped commission, 3 weeks paid vacation

    Cons

    Sometimes there isnt enough staff on hand to cover the amount of traffic coming into the store, the computer systems at times crash which can backup the store in time management

    Advice to Management

    Awesome!!!


  6. "Service and Sales Consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales and Service Consultant in Independence, MO
    Current Employee - Sales and Service Consultant in Independence, MO
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Comcast full-time (More than 3 years)

    Pros

    Amazing Company, Competitive pay, Great Benefits

    Cons

    long hours, harsh conversations at time with customers

    Advice to Management

    Maintain a strong performance based culture, keep your people happy and growing.


  7. "Senior Sales Consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Consultant in Jackson, MS
    Former Employee - Retail Sales Consultant in Jackson, MS
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Comcast full-time (More than 3 years)

    Pros

    Commission is good. You get to take advantage of their products with little charge and that helps you when you need to close a sale or recommend products to new and existing customers.

    Cons

    You're the front line for any complaints. My pay per hour was not my worth given the years of experience.

    Advice to Management

    Goals and metrics are understandably necessary, but also take the time to look behind the scenes of what your employee does to make it a great experience for the customer.


  8. "Great company to be with"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Consultant in Dover, DE
    Current Employee - Sales Consultant in Dover, DE
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Comcast part-time (Less than a year)

    Pros

    Great benefits, Great Pay , Well rounded environment , great employees , mangers are well great and great fit schedule

    Cons

    For me there are no cons , the best company I work for so far because they care about there employees


  9. Helpful (2)

    "Sales Sharks"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Consultant in Saint Paul, MN
    Former Employee - Retail Sales Consultant in Saint Paul, MN
    Recommends
    Approves of CEO

    I worked at Comcast (More than 3 years)

    Pros

    The pay for sales consultants with commission was great. The commission was uncapped.

    Cons

    At the time I was present, you had to fight for each sale from the several sales channels that would rewrite your sale.

    Advice to Management

    Look at each team player individually and fairly. Keep a PMA at all times.


  10. Helpful (1)

    "Emotional Rollercoaster"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Sales Consultant in Chicago, IL
    Current Employee - Senior Sales Consultant in Chicago, IL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Comcast full-time (More than 3 years)

    Pros

    Company pays well and has plenty of incentives for extra money and prizes. The employee services are a plus and we have holidays off (well at least alternate days after the holiday)

    Cons

    There are dramatic changes that happen every month, sales goals pay structure, and they don't give us much time to prepare. Goals expectation is 150% though written is 60%. Work/Life balance is tough for full timers-open is 8:45 and closing is 6:30 on a good day.

    Advice to Management

    Please have a firm understanding of the changes that are happening, stumbling over question that concern my pay scale is not okay


  11. "Xfinity"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Xfinity Sales Consultant in Miami, FL
    Current Employee - Xfinity Sales Consultant in Miami, FL
    Recommends
    Positive Outlook

    I have been working at Comcast part-time (More than a year)

    Pros

    The benefits, flexibitly with your schedule, compensation plan, and always getting rewarded.

    Cons

    Customers complaining a lot about there bill.

    Advice to Management

    Overall great learning experience..