Comcast Reviews in Huntsville, AL | Glassdoor

Comcast Huntsville Reviews

Updated May 16, 2017
24 reviews

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Huntsville, AL Area

3.3
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Recommend to a friend
Approve of CEO
Comcast Chairman and CEO Brian L. Roberts
Brian L. Roberts
14 Ratings

24 Employee Reviews

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Pros
Cons
  • There are so many resources for success the work life balance is really good (in 161 reviews)

  • Comcast has gotten a bad reputation for customer service but they are working very hard to turn it around (in 342 reviews)

More Pros and Cons

  1. "Customer account specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Specialist in Huntsville, AL
    Former Employee - Customer Service Specialist in Huntsville, AL
    Recommends
    Neutral Outlook

    I worked at Comcast full-time (More than 8 years)

    Pros

    Benefits-paid time off, tuition assistance, adoption assistance, stock option, 401K, flexible spending, insurance

    Cons

    Management is inconsistent. Also BAU agents should be given more tools to assist customers.

    Advice to Management

    Be more consistent. Code of conduct & rules should not be based on supervisor & managers opinions. This should be consistent across the board and not based on who you report to.


  2. Helpful (6)

    "You can make a career out of being a punching bag that is always taking more punishment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Huntsville, AL
    Former Employee - Anonymous Employee in Huntsville, AL
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Comcast full-time (More than 3 years)

    Pros

    Good pay, benefits, courtesy services. If you can't get a job at Verizon this is not too bad but keep looking for your next step.

    Cons

    Can be very stressful especially weekend and evening shifts as you are the one who must fix what everyone previously did not do or has done. hostile work environment where how a supervisor or manager feels about you can affect you having a job and promotions. Not enough options to balance work life. Career options are to leave and apply for positions outside of the city and state, or keep doing the same job with more stringent requirements.

    Advice to Management

    Actually sit on the phones and take calls minimum of 8 hours straight and get a taste of what you are expecting employees to do on the phone and deal with while following a script. Tighten up on supervisors taking escalated calls vs passing them around till customers hang up. Pay attention to employees that are getting burnt out and come up with action plans to limit and relieve the stress of the job. Do not let customers talk to employees any kind of way and make sure you know the ever changing policies before you try to enforce them. Recognize the employees that are there on time and are using time off effectively. By the time i left over 80% of the employees had been on Family Medical Leave because they were stressed out and needed more time to be away from work.

  3. "It's great, but it's not bad either"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Specialist in Huntsville, AL
    Current Employee - Customer Service Specialist in Huntsville, AL

    I have been working at Comcast full-time (More than 3 years)

    Pros

    Great benefits and the pay has been recently increased. Flexible scheduling for emergencies as well

    Cons

    The company does not provide the employees with all the tools needed to assist customers.


  4. "Good Co-Workers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Supervisor in Huntsville, AL
    Former Employee - Call Center Supervisor in Huntsville, AL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Comcast full-time (More than 5 years)

    Pros

    My co-workers were great and I loved my employees that I supervised.

    Cons

    Upper management really did not seem to care about the front line employees and did not take our say in the matter into consideration much. Felt very dictatorial. Customers had unrealistic expectations. No cross departmental communication.

    Advice to Management

    Listen to what your employees are telling you. They are the ones in the front lines and they are seeing the trends. They often know how to fix the issues if you will only listen.


  5. "Job Seeker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CHECK-IN SUPERVISOR in Huntsville, AL
    Former Employee - CHECK-IN SUPERVISOR in Huntsville, AL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Comcast full-time (More than 3 years)

    Pros

    great service will recommend to friend

    Cons

    no problem with this service

    Advice to Management

    no advice


  6. "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Huntsville, AL
    Former Employee - Customer Service Representative in Huntsville, AL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Trainers are knowledgeable and mostly nice.

    Cons

    Training needs to be longer.

    Advice to Management

    Don't hire trainers AFTER their team has already started.


  7. "Great title. Three product repair"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Account Associate II in Athens, AL
    Former Employee - Customer Account Associate II in Athens, AL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Comcast (More than a year)

    Pros

    Good pay and resonable hours

    Cons

    Set your performance and pace in order to move up.

    Advice to Management

    Remove transitional sales rate for higher voc.

  8. "Comm tech"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Alabama in Huntsville, AL
    Former Employee - Alabama in Huntsville, AL
    Doesn't Recommend
    Negative Outlook

    I worked at Comcast full-time (More than 5 years)

    Pros

    Good benefits free discounted services

    Cons

    Hard to move up, want transfer employees out of system

    Advice to Management

    Make employees feel valued, need to show that they care!


  9. Helpful (1)

    "Call Center Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Area IP Support Supervisor in Huntsville, AL
    Former Employee - Area IP Support Supervisor in Huntsville, AL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Comcast full-time (More than 3 years)

    Pros

    Comcast is a forward thinking company and thrives on staying current with new technologies as it relates to telecommunications and cable related disciplines. Opportunity to grow is a strong assesst.

    Cons

    Due to it drive to stay current with ground breaking technologies, there is a tendency to get lag in fully communication standards of operation to subordinates which can create confusion in implementation.

    Advice to Management

    Create a better communication flow and implementation model in minimize unnecessary and painful learning curves so subordinates are clear on implementation.


  10. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor in Huntsville, AL
    Current Employee - Supervisor in Huntsville, AL
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Awesome company, Great benefits, Awesome people, Quick advancement.

    Cons

    None. The organization is great.

    Advice to Management

    Continue to be flexible and innovative


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