Comcast Reviews in Manchester, NH | Glassdoor

Comcast Manchester Reviews

Updated February 18, 2017
33 reviews

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Manchester, NH

3.2
Star Star Star Star Star
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Comcast Chairman and CEO Brian L. Roberts
Brian L. Roberts
16 Ratings

33 Employee Reviews

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Pros
Cons
  • Work-life balance could be better (in 144 reviews)

  • Comcast has gotten a bad reputation for customer service but they are working very hard to turn it around (in 329 reviews)

More Pros and Cons

  1. "Cable technician"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cable Technician in Manchester, NH
    Current Employee - Cable Technician in Manchester, NH
    Recommends
    Neutral Outlook

    I have been working at Comcast full-time (More than 10 years)

    Pros

    Independent, vehicle/tools/uniforms provided, free or near free cable/phone/internet/home security, excellent insurance/401k matching, good pay with lots of overtime always available, professional environment.

    Cons

    Always under the microscope to meet metrics/standards. Poor training after initial training. Pay could be much better for the many skills required on the job. Pay increases are small and rare - usually 3% annually if you can meet metrics

    Advice to Management

    Hire more in-house professionals and get rid of subcontractors


  2. "Open, engaging and above all else, actually human"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Services Support Professional in Manchester, NH
    Former Employee - Business Services Support Professional in Manchester, NH
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Comcast full-time (More than 3 years)

    Pros

    - Decent salary, will accept people with minimal experience and train them
    - Six week training period
    - Wide Variety in types and natures of calls during the day
    - VERY good at communication and feedback at the local level - you always know where you stand, and you never have to be afraid to ask anything
    - Cafeteria food is amazing quality
    - Once you're in, it's very hard to get fired if you're not a jerk and don't do anything illegal; they don't like losing people and they work hard to keep you
    - VERY empowered to make decisions on your own autonomy; if you think a customer deserves a $100 credit, you don't have to mess around and beg, you can just do it yourself (mind you this is at the business services level; residential employees can barely give out $10 without being auditted... and of course this is also within reason, you can't give it out like candy or anything, but I gave something like $2500 out one month because of rough customer experiences and no one blinked at it)
    - *Open to New Ideas* - They're very slow to make any changes, but they DO listen and they make changes and exceptions all the time and really do look at things case-by-case

    Cons

    - Even with six weeks training, you only hit the floor knowing about 30% of what you need to know to do the job effectively; you're going to spend a lot of time begging people for help/knowledge
    - Several different systems to do the same thing; IE looking up a customer in New Jersey is an entirely different program compared to looking one up in Massachusetts
    - They harp on finding sales opportunities in support situations, which seems a bit harsh to me. "Oh, your internet's down? Why don't you get phone with us too, even though if you had that would also be down right now."

    Advice to Management

    You might want to consider having a few dedicated Floor Support people in addition to the rotating ones. You had a tendency to yell "all hands on deck" during high call volume times, but that's when you need MORE floor support because if people don't know what they're doing and they can't get help, then they're stuck for that much longer.

    Other than that, keep doing what you're doing, because it's GREAT! If I ever move back into a Comcast area I'm going to reapply immediately because it was a fantastic company to work for, I love you guys.


  3. "Good benifets"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Financial Auditor in Manchester, NH
    Current Employee - Senior Financial Auditor in Manchester, NH
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Comcast full-time (More than 10 years)

    Pros

    Benefits for insurance and good stock. A lot of opportunity to advance. Nice place to work. A lot of nice people. Close to home.

    Cons

    Hard to get a good raise, dont get recognized like we should. When sick or surgery we have to go through Sedgwick and they are the worst people to talk to.


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  5. "Comcast Business"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Manchester, NH
    Former Employee - Anonymous Employee in Manchester, NH
    Recommends
    Negative Outlook
    Disapproves of CEO

    Pros

    Decent work life balance, weekly and monthly incentives, benefits

    Cons

    Horrible management providing little to no value

    Advice to Management

    Stop hiring uneducated people with little to no ambition


  6. "Good Not Great"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Account Executive in Manchester, NH
    Current Employee - Business Account Executive in Manchester, NH
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Comcast full-time (More than a year)

    Pros

    Great benefits the highly discounted cable is a great perk. decent pay if you starting out. management is good not great. upper levels dont really no how to make employees happy but your direct supervisor is always there to help and are a great resource

    Cons

    General issues with big companies. things take a LONG time to change and the usual dealing with customer who hate Comcast is kind of a downer. not as much room for advancement as they tell you.


  7. "Management has no clue"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Services Support Professional in Manchester, NH
    Former Employee - Business Services Support Professional in Manchester, NH

    I worked at Comcast (More than 3 years)

    Pros

    Free cable and all kinds of garbage

    Cons

    Working with unqualified no clue management

    Advice to Management

    Go get a job in India.


  8. Helpful (1)

    "Great Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Financial Analyst in Manchester, NH
    Current Employee - Senior Financial Analyst in Manchester, NH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Comcast full-time (More than 3 years)

    Pros

    Comcast is one of the best employers in NH, the company is stable and the perks/benefits are great! Comcast has a reputation for bad customer service, but treats its employees right!

    Cons

    This is a huge corporation, so usual corporate issues exist here. Inefficiencies, bureaucracy but it's manageable. The friendliness of the management teams and people who work there more than make up for this. Oh and depending on how you look at it, everyone has an oponion about Comcast. Therefore, when you introduce yourself at parties, prepare to become the focal point of all conversations for the next 10 minutes or so.

    Advice to Management

    In the back office roles, finance accounting, market etc. Comcast likes to hired older people, there is a lot of good talent in the younger generation as well, so consider being more proactive at college job fairs.


  9. "Business support"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Account Executive in Manchester, NH
    Former Employee - Business Account Executive in Manchester, NH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Comcast full-time (More than 8 years)

    Pros

    Great benefits insurance and 401 k

    Cons

    If ill doesn't work with you after flma runs out

    Advice to Management

    Talk more to the people under you


  10. "Hectic and no help from management"

    Star Star Star Star Star
    Former Employee - Business Support Specialist in Manchester, NH
    Former Employee - Business Support Specialist in Manchester, NH
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Comcast full-time (More than a year)

    Pros

    The work itself wasn't bad and working in the business section made things a bit easier than working residential

    Cons

    Management is not on your side and will not work with you should you have any issues which may affect your work or personal life even if important in nature

    Advice to Management

    Have some more compassion for the employees you hire and you may not have as high a turn over rate


  11. "comm tech"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Comm Tech in Manchester, NH
    Current Employee - Comm Tech in Manchester, NH
    Recommends
    Positive Outlook

    I have been working at Comcast (More than 8 years)

    Pros

    good job opportunity for what it is

    Cons

    the illusion of higher pay



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