Comcast Reviews in Morgan Hill, CA | Glassdoor

Comcast Morgan Hill Reviews

19 reviews

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Morgan Hill, CA

2.2
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Comcast Chairman and CEO Brian L. Roberts
Brian L. Roberts
8 Ratings

19 Employee Reviews

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Pros
Cons
  • There are so many resources for success the work life balance is really good (in 161 reviews)

  • Comcast has gotten a bad reputation for customer service but they are working very hard to turn it around (in 342 reviews)

More Pros and Cons

  1. Helpful (1)

    "Had a Great experience working at Comcast"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Executive Assistant in Morgan Hill, CA
    Former Employee - Executive Assistant in Morgan Hill, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Comcast full-time (More than 5 years)

    Pros

    My Sr. Director as well as my VP were Awesome!!! Very Excellent Management skills. Comcast had a very good benefits package and Great perks!!!

    Cons

    Before I left Comcast hired a Sr Director that little to no people skills at all. Not good in a Call Center environment...


  2. "Account Executive/ Call Center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in Morgan Hill, CA
    Former Employee - Account Executive in Morgan Hill, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Comcast full-time (More than a year)

    Pros

    Fun working environment. Easy job. Very good team atmosphere with fellow coworkers. Used to make an average of 7,000 per month.

    Cons

    Management continually lies and is not straight forward. Goals constantly increased so that only about 10% percent of employees get bonused.

    Advice to Management

    Shoot straight. People appreciate the truth even if they don't like it. People have families and have the right to know what is going on with their career direction.

  3. Helpful (1)

    "Constant politics & confusion by managers/supervisors"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive/Sales in Morgan Hill, CA
    Former Employee - Account Executive/Sales in Morgan Hill, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Comcast full-time (More than 5 years)

    Pros

    Good benefits, compensation & training

    Cons

    Corporate/managers are constantly changing matrix/procedures/reorganization. Call it "management by confusion." Job security is uncertain as next month they might decide to move your group to a different city or state. Things hopefully have changed. The last year I worked there I had 5 different bosses and was laid off as my job moved to another state.

    Advice to Management

    Put together a team or hired a consultant to find out what is really going on in the different operations. When I first started you were rated "best company to work for" and after 5 years you were rated "the worst company to work for." What's wrong with this picture.


  4. "Awesome"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Account Executive in Morgan Hill, CA
    Former Employee - Customer Account Executive in Morgan Hill, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Comcast full-time (More than a year)

    Pros

    Great work environment, great co-workers, great company

    Cons

    No California West Division- moved out of state


  5. Helpful (1)

    "Dont ever work here, it is horrible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Morgan Hill, CA
    Former Employee - Customer Service Representative in Morgan Hill, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Comcast full-time (Less than a year)

    Pros

    Compensation, the base plus commission aint bad
    Free Cable
    Your own cubicle
    Diverse

    Cons

    Everything ELSE, they work you like a lab rat!

    Advice to Management

    Quit and do something more constructive.


  6. "Decent Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in Morgan Hill, CA
    Former Employee - Account Executive in Morgan Hill, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Comcast full-time (More than 5 years)

    Pros

    Coworkers and immediate management were great! Can't say enough about them. Compensation was very good but declined as a result of the economy at the time.

    Cons

    No mobility within the company with little mobility within the call center ranks (leads, supervisors, etc). The hours and days worked, but its to be expected in a call center environment. Mid management seemed disorganized due to being "out of the loop" with upper management at times.


  7. "Great company but there is still a lot of work to be done to improve customer satisfaction"

    StarStarStarStarStar
    Former Employee - Customer Account Executive in Morgan Hill, CA
    Former Employee - Customer Account Executive in Morgan Hill, CA

    I worked at Comcast full-time (More than a year)

    Pros

    Great benefits and perks like free cable and internet service.

    Cons

    Be prepared to be yelled at and verbally abused by upset customers

    Advice to Management

    Improve customer service

  8. "This company is only still in business as it is a monopoly"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Morgan Hill, CA
    Former Employee - Sales Representative in Morgan Hill, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Comcast full-time (More than 5 years)

    Pros

    Great benefits, good salary, employee perks for performance

    Cons

    If you like management by confusion, constant reorganization this is the place for you.

    Advice to Management

    More consistant company goals and philosophy. Stop "topic for the week" or todays new crisis.


  9. Helpful (1)

    "Not the best experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Morgan Hill, CA
    Former Employee - Customer Service Representative in Morgan Hill, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Comcast full-time (More than a year)

    Pros

    Money was good when we were allowed to make it. Working conditions were satisfactory. Ability to be promoted was there. Enticements were decent. Training was very good.

    Cons

    Managers were very uneducated and unfair at times. Information was not passed down in a timely manner. Policies were changed way too often. Hours were not very flexible.

    Advice to Management

    Put yourselves in the shoes of your underlings, so that you can know better how to manage.


  10. "Good Company, bad lazy management at Morgan Hill Location."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Morgan Hill, CA
    Current Employee - Customer Service Representative in Morgan Hill, CA
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Comcast full-time (More than a year)

    Pros

    Great benefits (health, dental, etc). This rec=view is of he CALL CENTER.

    Cons

    Overall good company. This Morgan Hill location however had many lazy managers and supervisors who didn't give CSR's proper sales support. Annual rotation for select days/hours (shift bid) didn't happen.

    Advice to Management

    Not much to say now that Morgan Hill, CA location is now shut down.


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