Comcast Reviews in Philadelphia, PA | Glassdoor

Comcast Philadelphia Reviews

Updated March 20, 2017
40 reviews

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Philadelphia, PA

2.0
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Comcast Chairman and CEO Brian L. Roberts
Brian L. Roberts
16 Ratings

40 Employee Reviews

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Pros
Cons
  • Work-life balance could be better (in 146 reviews)

  • Comcast has gotten a bad reputation for customer service but they are working very hard to turn it around (in 330 reviews)

More Pros and Cons

  1. "Software Development Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Software Development Manager in Philadelphia, PA
    Current Contractor - Software Development Manager in Philadelphia, PA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Comcast as a contractor (More than 3 years)

    Pros

    Opportunities to learn new technologies and get involved with new initiatives

    Cons

    Politics & Optics take precedence over team work at the management level.
    Contractor's work almost never gets projected.

    Advice to Management

    Implement 360 degree reviews. Some of your projects won't even have seen the day of light without a brilliant contractor working behind it. Middle management should care to interact with and listen to contractors as well, not just employees.


  2. Helpful (1)

    "Not what i expected"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cloud Solution Sales in Philadelphia, PA
    Current Employee - Cloud Solution Sales in Philadelphia, PA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Comcast full-time (Less than a year)

    Pros

    Amazing coworkers
    Decent pay rate
    Nice location
    Good hours
    Fun training
    Good benefits

    Cons

    Unrealistic goals
    No commission despite high quota & promise of commission
    Bad/manipulative business practices
    Terrible management

    Advice to Management

    Drop this department before it brings down the whole Comcast with lawsuits


  3. Helpful (2)

    "Good benefits. Lack of diversity and opportunity."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Philadelphia, PA
    Current Employee - Manager in Philadelphia, PA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Comcast full-time (More than 5 years)

    Pros

    Great perks including free cable and high-speed data services, discounts to Universal Parks. Flexible work schedule promotes work/life balance. Best in class product offerings and innovative new products in the pipeline.

    Cons

    On the technology side, unless you're a white male or Indian male don't expect to climb the corporate ladder. There is an extreme lack of diversity that gets even worse at director level and above. Definitely a boys club that isn't acknowledged or addressed.

    Advice to Management

    Look at the diversity ratios within technology and product compared to the ratios of voluntary and involuntary terminations. There is a disproportionate number of the limited diverse population leaving the organization. Recognize there is a problem instead of continuing to brush it off.


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  5. "n/a"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Philadelphia, PA
    Current Employee - Manager in Philadelphia, PA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Comcast full-time (More than 8 years)

    Pros

    Good benefits and stock options. I can't think any else to say positive.

    Cons

    horrible work environment and management has their set agendas,

    Advice to Management

    Hire better qualified management


  6. "Too political. No empowerment."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Philadelphia, PA
    Former Employee - Anonymous Employee in Philadelphia, PA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Comcast full-time (More than a year)

    Pros

    Free cable for employees. Great building in central Philadelphia with awesome employee cafeteria. Wish I could say more positives. That was about it.

    Cons

    Big time politics. Big executive egos. Even with 20+ years experience in my field I wasn't empowered to make any decisions. Only people at the top make decisions and the rest of us were just supposed to do what we're told.

    Advice to Management

    Get more in touch with how the culture really is for all us "little people". Many executives told me the culture wasn't very political. But they were WAY out of touch with reality.


  7. Helpful (1)

    "Human Resources"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Philadelphia, PA
    Former Employee - Anonymous Employee in Philadelphia, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Comcast full-time (More than a year)

    Pros

    Free Cable, Aesthetic Work Space (at Headquarters)

    Cons

    Bureaucratic, Lack of trust, Siloed Business Units, Difficulty in navigating the business, Heirarchy like nothing I have ever seen in a professional workplace, low paying

    Advice to Management

    You aren't heart surgeons; you work for a cable company. Put things into perspective


  8. "Customer Account Executive (Business Class)"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Account Executive in Philadelphia, PA
    Former Employee - Customer Account Executive in Philadelphia, PA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Comcast (More than a year)

    Pros

    Benefits are good, free cable, discounted services.

    Cons

    Job is stressful and little can be done to help customers.

    Advice to Management

    Worry less about the scorecard and more about fixing customer's issues.


  9. "Intern"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Intern - Intern in Philadelphia, PA
    Current Intern - Intern in Philadelphia, PA
    Doesn't Recommend
    Negative Outlook

    I have been working at Comcast as an intern

    Pros

    Hours, Work-life balance, good compensaiton

    Cons

    Horrible reputation, Work is not engaging, not very busy


  10. "Game of Thrones Like"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Philadelphia, PA
    Former Employee - Anonymous Employee in Philadelphia, PA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Comcast (More than 5 years)

    Pros

    The company invests heavily in attempts to evolve its network and its services. It surely won't ossify. Executives fancy Comcast becoming an innovative workplace like Apple, attracting the youngest, best, and brightest minds.

    Cons

    The culture is highly political. Information flow is selective and usually one-way. Credit readily goes where undue. Neither people-management nor teamwork is valued by fast-moving executives. Tremendous amounts of time, talent, and energy get wasted servicing the anointed and powerful's visibility needs, rather than those of the company or its workers.

    Advice to Management

    In attempting to build a world-dominant position by yesterday, don't solve every problem by firing workers and cycling in new.


  11. "An utter waste of time"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Contractor in Philadelphia, PA
    Former Employee - Contractor in Philadelphia, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Comcast (Less than a year)

    Pros

    Contractors receive an excellent salary.

    Building is great and the office is in a central location, making for an easy commute.

    Cons

    Working at Comcast was an utter waste of my time. Management in my department was completely disorganized. I was brought in as a copywriter and had to wait nearly 2 weeks to receive a laptop; when I asked around the office, this was the norm. Some waited 3 weeks. Most contractors are shoved into claustrophobic 6-person seating areas so I received little privacy during the day and there were many distractions. Tech issues were prevalent throughout the department. Although it was pushed at the interview that the workload would be extremely heavy, ironically I went up to a week at a time with utterly no work, sometimes sitting at my desk all day without any tasks or idea of what was going on, even upon requesting clarification. I was let go because I asked for too much work -- does that tell you anything? Overall, there is a total lack of cohesion among many departments at this location; when one person says black, another says white.

    Please, do yourself a favor and thoroughly investigate which department you will be working for before agreeing to contract here. I believe my issue was that I was working in a young department that completely lacked structure and organization. Through information I picked up when talking to other employees, IT contractors seem to have it better at this Comcast location.

    Advice to Management

    Be honest with potential employees when interviewing them about the workload! Don't promise consistency and a steady workload when it may be sporadic. Communicate clearly with your employees about goals and expectations.



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