Comcast Reviews in Philadelphia, PA | Glassdoor

Comcast Philadelphia Reviews

Updated February 19, 2017
683 reviews

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Philadelphia, PA Area

3.6
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Comcast Chairman and CEO Brian L. Roberts
Brian L. Roberts
389 Ratings

683 Employee Reviews

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Pros
Cons
  • Work-life balance could be better (in 144 reviews)

  • Comcast has gotten a bad reputation for customer service but they are working very hard to turn it around (in 329 reviews)

More Pros and Cons

  1. Helpful (288)

    "Tons of Opportunity, in your Hands"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Manager in Philadelphia, PA
    Current Employee - Marketing Manager in Philadelphia, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Comcast full-time (More than 3 years)

    Pros

    Working at Comcast has given me the opportunity to develop myself; take the time to grow and learn, and that was really important to me during the time in my life when I joined the company. If you have the drive and ambition, there are a ton of ways in which you can grow into a leader if that's what you want to be. I took advantage of the continued education benefit and am finishing my masters degree now... I also joined a couple of the employee resource groups which offer seminars and networking events that support your professional profile. Listen, I'm not a total nerd. The point of my post is that this isn't a company you join and just stay stale within. They encourage your growth, but it's up to you to make it happen. Not only this - it's pretty exciting. We're busy and we have big jobs to do. My salary is in the top percentile for my industry but not only this, I again get the continued education (which is ~$6K/year) plus free cable/internet, top health care benefits and a truly balanced lifestyle - which is rarely the case within the Tech industry.

    Cons

    Telling people you work at Comcast triggers 2 typical responses: 1) A big hatred rant on customer service 2) A how do I get my foot in the door?

    The reputation of the company is difficult, but the style of the company is to stay humble - I've never seen the company defend themselves against the harmful and discrediting news that exists. I personally think they should defend themselves a little more - they are between a rock and a hard place in many instances of service. I personally experienced visiting someone's home where the issues they were having with their connection was due to a tree root growing into the cable lines which had been their for over 20 years. Things like that cannot be diagnosed over a phone call. It's hard work in the field for sure. Being a part of the corporate side sometimes we're too disconnected from what's happening on the frontline. So I think the size of the organization comes with its complications, but again if you're a working professional looking for an exciting, robust and sexy career, you can comfortably have it here.


  2. "Great company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Big Data Engineer in Philadelphia, PA
    Former Employee - Big Data Engineer in Philadelphia, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Comcast (More than a year)

    Pros

    Great if you are looking to learn open source technologies in a fast pace environment

    Cons

    The amount of pressure mount is huge sometimes .

    Advice to Management

    Motivation to the employees is missing


  3. "This job is all about good customer service and fixing there issues over the phone."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Representative in Mount Laurel, NJ
    Current Employee - Technical Support Representative in Mount Laurel, NJ
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Comcast full-time (Less than a year)

    Pros

    Technical support in tier 3 offers a lot to its employees good team work a lot to learn and good Benifits after 90 days

    Cons

    Once you are in, you cannot change your department you have to wait for entire year to move to another department.


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  5. "Sr BI Analyst focused on Advanced Analytics"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineer in Philadelphia, PA
    Current Employee - Engineer in Philadelphia, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Comcast full-time (More than 3 years)

    Pros

    Great environment to learn and stretch your knowledge. The team is very open to new ideas that challenge the norm.

    Cons

    Comcast is a massive company and in order to succeed you have to make an effort to network.

    Advice to Management

    Non at this time. I think the management has proven that they are flexible and willing to change course when it is appropriate.


  6. "Supervisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor of Installation and Repair in Philadelphia, PA
    Current Employee - Supervisor of Installation and Repair in Philadelphia, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Comcast full-time (More than 10 years)

    Pros

    Great company and benefits. Never a dull moment dealing with the public.

    Cons

    Low pay when compared to other companies in same industry


  7. "Business Intelligence Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Analytics Manager in Philadelphia, PA
    Current Employee - Business Analytics Manager in Philadelphia, PA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Comcast full-time (More than 5 years)

    Pros

    large organization with opportunities to move

    Cons

    slow to make decisions. Many projects go nowhere

    Advice to Management

    hold leadership accountable for results when objectives aren't met


  8. "Technical Architect"

    Star Star Star Star Star
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Anonymous Contractor in Philadelphia, PA
    Former Contractor - Anonymous Contractor in Philadelphia, PA
    Neutral Outlook

    I worked at Comcast as a contractor (More than 3 years)

    Pros

    Company name recognition when seeking future employment.

    Cons

    Organizational instability. Reorgs seem to occur 2-3 times a year, sometimes with little to no messaging, or clarity from leadership.

    Advice to Management

    Communicate company/division goals and initiatives to employees to allow more clarity and insight by the employees.


  9. "Comcast Business Inside Sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Philadelphia, PA
    Former Employee - Anonymous Employee in Philadelphia, PA
    Recommends
    Positive Outlook

    I worked at Comcast full-time

    Pros

    Good benefits decent pay if you work for it

    Cons

    Sales quotas and stress can get to you


  10. "Sr Performance Engineer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Anonymous Contractor in Wayne, PA
    Current Contractor - Anonymous Contractor in Wayne, PA

    I have been working at Comcast as a contractor (More than a year)

    Pros

    Good Work environment.
    Good Work Life Balance.

    Cons

    More contract / consuting positions than full time positions.


  11. "Great Place to Learn and Grow"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Philadelphia, PA
    Current Employee - Anonymous Employee in Philadelphia, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Comcast full-time (More than 3 years)

    Pros

    Great diversity in the HQ office as a whole. Working in HQ provides many opportunities to meet and interact with a diverse talent group from all levels including the executive leader team. If you work hard and find a champion the growth potential is endless. Great culture for developing talent.

    Cons

    Depending on your department, you may have to transfer to another group or leave the company to grow in salary.
    IT is awful, this can be severely enhanced for a better experience.
    Maternity policy is lagging behind the market, both in pay and time offered.

    Advice to Management

    Develop and support your people and let them grow, whether with you or another team. Communicate with your team and keep them informed on what's going on with the business.



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