Comcast Reviews in Philadelphia, PA | Glassdoor

Comcast Philadelphia Reviews

Updated September 22, 2017
778 reviews

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Philadelphia, PA Area

3.5
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Comcast Chairman and CEO Brian L. Roberts
Brian L. Roberts
447 Ratings

778 Employee Reviews

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Pros
Cons
  • There are so many resources for success the work life balance is really good (in 168 reviews)

  • Comcast has gotten a bad reputation for customer service but they are working very hard to turn it around (in 345 reviews)

More Pros and Cons

  1. Helpful (371)

    "Tons of Opportunity, in your Hands"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Manager in Philadelphia, PA
    Current Employee - Marketing Manager in Philadelphia, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Comcast full-time (More than 3 years)

    Pros

    Working at Comcast has given me the opportunity to develop myself; take the time to grow and learn, and that was really important to me during the time in my life when I joined the company. If you have the drive and ambition, there are a ton of ways in which you can grow into a leader if that's what you want to be. I took advantage of the continued education benefit and am finishing my masters degree now... I also joined a couple of the employee resource groups which offer seminars and networking events that support your professional profile. Listen, I'm not a total nerd. The point of my post is that this isn't a company you join and just stay stale within. They encourage your growth, but it's up to you to make it happen. Not only this - it's pretty exciting. We're busy and we have big jobs to do. My salary is in the top percentile for my industry but not only this, I again get the continued education (which is ~$6K/year) plus free cable/internet, top health care benefits and a truly balanced lifestyle - which is rarely the case within the Tech industry.

    Cons

    Telling people you work at Comcast triggers 2 typical responses: 1) A big hatred rant on customer service 2) A how do I get my foot in the door?

    The reputation of the company is difficult, but the style of the company is to stay humble - I've never seen the company defend themselves against the harmful and discrediting news that exists. I personally think they should defend themselves a little more - they are between a rock and a hard place in many instances of service. I personally experienced visiting someone's home where the issues they were having with their connection was due to a tree root growing into the cable lines which had been their for over 20 years. Things like that cannot be diagnosed over a phone call. It's hard work in the field for sure. Being a part of the corporate side sometimes we're too disconnected from what's happening on the frontline. So I think the size of the organization comes with its complications, but again if you're a working professional looking for an exciting, robust and sexy career, you can comfortably have it here.


  2. "Great company - I love working here!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Director, Business Development in Phila, PA
    Current Employee - Senior Director, Business Development in Phila, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Comcast full-time (More than 8 years)

    Pros

    - Many interesting projects, lots of work
    - So many training opportunities to learn and grow and develop (some self-paced, some class-based, some workshop
    - You get out of it what you put into it. If you just treat it like a 9-to-5 job, punch the clock and don't invest in the job, you won't get a lot from the company.
    - Great leadership, great teams

    Cons

    - Can be hard working for the company with one of the lowest consumer reputations on the planet. I believe SO STRONGLY that our NPS efforts will help transform the company.
    - Huge company, sometimes mired in bureaucratic red-tape ("That's not how we do things around here.")

    Advice to Management

    - Make it easier for employees to move around to different areas of the company, by sharing job opportunities across all enterprises (theme park, studios, cable)
    - Your employees ARE your greatest asset; believe it and treat them that way

  3. "QA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Senior QA Analyst in Philadelphia, PA
    Current Contractor - Senior QA Analyst in Philadelphia, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Comcast as a contractor (More than a year)

    Pros

    Good company so iam working there

    Cons

    It had good name in society.My team also very good and i like co-ordination in team

    Advice to Management

    Management is very good


  4. "In House Tech"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technician in Phila, PA
    Current Employee - Technician in Phila, PA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Comcast full-time (More than a year)

    Pros

    Comcast is a pretty cool place to work realy relaxed and at your own pace

    Cons

    When there is no work the down time hender your pay


  5. "Company is focused on making money above all else"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Project Manager in Phila, PA
    Former Employee - Senior Project Manager in Phila, PA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Comcast full-time (More than 5 years)

    Pros

    You are given free internet, WiFi while an employee and they generally pay well.

    Cons

    Magement levels filter issues, so hard to make progress. Too much lip service about getting better at customer service.

    Advice to Management

    Pop in on 2 to 3 levels down. It appears you have no clue what is really going on.


  6. "XOC HFC Tech II"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - HFC Tech II in Newark, DE
    Current Employee - HFC Tech II in Newark, DE
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Comcast full-time (More than 3 years)

    Pros

    Maintaining a Hybrid fiber coaxial network has multiple advantages that really gives you a lot of information and experience that can increase your knowledge of a communications plant structure.

    Cons

    Hurry up and wait atmosphere in the department. An event can happen anytime anywhere. Must work late shifts to relieve shift div.

    Advice to Management

    Apply to management courses. Micromanaging your team can decrease your abilities as a supervisor.


  7. "Midlevel leadership is a joke"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Program Director in Philadelphia, PA
    Former Employee - Program Director in Philadelphia, PA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Comcast full-time (More than 5 years)

    Pros

    Free services, insurance benefits. Pay is decent if can deal with all the politics which is a daily issue.

    Cons

    Executive Director/Sr Director leadership levels are mostly awful. Organization is ridiculously political and not much of anything gets done. It's all about who you can stab in the back... people smile to your face while lying to you. No one appears to get a fair assessment unless you are 1 of the chosen few and if you aren't super well liked, you are considered an outsider. It's like high school every day. Most stressful environment I've ever worked in.

    Advice to Management

    Talk to your mid management and encourage them to fairly assess employees and stop acting like we are all in high school.

  8. "care team"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Cherry Hill, NJ
    Former Employee - Anonymous Employee in Cherry Hill, NJ

    Pros

    great place to work for anyone looking for a career with customers

    Cons

    not enough management to handle everyone

    Advice to Management

    take more of a leadership


  9. "Senior software engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Anonymous Contractor in Philadelphia, PA
    Current Contractor - Anonymous Contractor in Philadelphia, PA
    Neutral Outlook
    No opinion of CEO

    I have been working at Comcast as a contractor (More than 3 years)

    Pros

    Get to know new technologies
    Very fact paced
    Close to city environment
    Lots of employees
    Very multi cultural environment
    Nice offices and buildings
    Cheap vending machine food

    Cons

    With agile no time to follow good practices
     Very poor communication with employees about changes in the organization
    Furlough is implemented which is never discussed during the assignment sign up

    Advice to Management

    Yes


  10. "Division VP"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Division Vice President in Philadelphia, PA
    Former Employee - Division Vice President in Philadelphia, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Comcast full-time (More than 10 years)

    Pros

    Well run and managed company, good benefits, sustained growth plan

    Cons

    Culture moving away from the founder's goals


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