Comcast Reviews | Glassdoor

Comcast Reviews

Updated September 19, 2017
774 reviews

Filter

Filter


1.0
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Comcast Chairman and CEO Brian L. Roberts
Brian L. Roberts
393 Ratings

774 Employee Reviews

Sort: PopularRatingDate

Pros
Cons
  • There are so many resources for success the work life balance is really good (in 169 reviews)

  • Comcast has gotten a bad reputation for customer service but they are working very hard to turn it around (in 347 reviews)

More Pros and Cons

  1. "Horrible Experience as a newer employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Comm Tech in Atlanta, GA
    Current Employee - Comm Tech in Atlanta, GA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Comcast full-time (Less than a year)

    Pros

    3 days off
    Learning / training
    Benefits
    Almost free employee services
    Veteran friendly

    Cons

    - Does not honor promise of location close to home even when it is possible. Makes it difficult to change this situation even when it is obviously burdensome to employees.

    - Acts like they are promoting a fair and friendly workplace during the hiring process, but treats you like you are a grunt in the army after they hire you. There is no real management structure and anyone with a position can tell you what to do with little or no repercussions. The bad part of them hiring veterans is Comcasts encourages them to continue like they are in the military, treating employees as if they should have no life whatsoever, except what they are told to do.

    - Deceiving promotion of "life to work balance" and available overtime. What they don't tell you is you will be forced to do overtime whenever they feel like it. That overtime is not by CHOICE, it is by force - and therefore is not a "benefit", but they promote it as if it is.

    - Pay is cheap, especially for the work that is required of you, and the pay raises are minuscule at best. They call you a tech, but pay you peanuts and want you to thank them for it.

    - They promote employee fairness on one hand, but on the other treat certain classes like they aren't included. CommTechs, for example are routinely scapegoated, slammed with too many assignments, treated and disrespected by managers as their leisure. Nobody listens to them even though they are the people on the scene and their work process is constantly being overstuffed with anyone's "ideas", detrimental or not without any form of compensation or time relief. For the lower classes of workers there is no employee empowerment, despite Comcast edicts that constantly speak of it as if there is. Employees are weak and abuse is rampant.

    -Management is not required to know the skills of the people they are managing, creating a "personality" atmosphere where an employee gets by by learning how to appease an incompetent boss. There is also a lot of abuse and upper management doesn't seem to be concerned.

    -Insane work pace (which includes an undisclosed requirement to spend hours after your "official" work time). A system where those who are assigning jobs can abuse the ones who are working them - for example sending you to a job 60 miles away from the last one; or sending you to a job that will take 4-5 hours at the last hour of your shift (and Comcast forces you to do it, although they could either send someone else or find a solution that wouldn't negatively impact employees). They send Techs to two jobs per hour, and if you finish them they expect you to ask for more - like a monkey on a string. Note that just activating a new modem or box can take 20 minutes or more! You can cancel a job - but Comcast punishes you by de-marking you in their abusive metric system, that punishes people more the lower their job title is in the company.

    -Metric system - yes, their metric system is nothing more than a punishment device. What happens is you are given an impossible task, and if you cannot complete it a certain way you get negative points, which can negatively affect your measly salary. (Note that AT&T pays almost twice as much for the same position - despite having their own issues). Your process is constantly getting "updated", added to and delays to your strategy are added, with no adjustment to this system whatsoever. They act as though adding an hour extra to your hourly workload has no impact... which leads us to:

    - Employees cutting corners. Employees do not follow safety regulations. Not at all. Not even a little bit. The company doesn't actually help them either, unless you call Supervisors who know nothing showing up and yelling at you because your little cone isn't out "helping"... Your equipment broke? Wait... wait... wait some more. Maybe there is a used belt somewhere they can find for you. Employees are supposed to be trained in safety and several disciplines - but their training is not taken seriously. They rush people through it and throw them in the field. They do not help the employee get experience but ASSUME they do. They set you up with a regular employee for a few weeks and ASSUME they are teaching you - but those workers are either not interested, under-skilled or could care less about you learning anything. The other assumption is that since these people are out in the field (slave terminology?) that they will run into all of the jobs they need to learn what they are required to learn - WRONG AGAIN. The training is handled like a lottery, betting on trainees getting every type of job they need to learn - but in actuality since there is no program when a trainee is in the field, you just become some Tech's side-kick, and there is no guarantee your needed assignment will ever come up. Guess who gets the blame for that? THE TRAINEE. You should have "asked" your trainer to teach you something that you have no idea that you should have know... its your fault, because you know - you helped put the training program together...So after the training phase is over your out in the field trying to figure it out by yourself, which is why so many Techs are breaking every OSHA regulation and risking their lives every day. When these employees are called out, it becomes "Their fault", management takes no responsibility for creating an abusive working atmosphere that breeds this kind of response. Over half of the jobs are repeats, but management doesn't seem to learn that crushing people in an unreasonable work pace, under threat of discipline is not efficient. It makes people rush through a job and make it "look" like it is done - just for the metrics. he fact is, when a tech knows that their shift is about over, they try like hell to not get stuck with one of those forced overtime situations - and who can blame them?

    - Wasted resources in a worker resource that nobody cares about, and has possible leaks. They tell you about this way to improve the company - go to comcastnow.com and submit an "anonymous" report. Next thing you know your getting some kind of punishment. It would be nice if they took it seriously , but employees are mostly afraid to say anything because they do not trust it.

    - Forced waiting periods in the promotion or lateral movement. They act like your locked in after you get hired. No matter how talented you are they tell you to wait for a year (or 6 months, or 3 months depending on who you ask) before you can move to another position. Say you want to work in Comcast Business - if you didn't get directly hired in that position in the first place you will have to wait a year - for no reason whatsoever. They will say they want you to have "experience" in another position - but if that's the case why does someone else walk off the street and get that position? Also, Supervisors can stop you from being promoted with little or no reason - like whether they like you personally or not.

    - Management has the attitude that people who haven't been promoted must not want to. It isn't like they ask people, they just assume that is the case and just leave people to burn. They even say this fondly as if those people are happy scratching out cheap pay and getting blamed for all Comcast's problems. The also act like new hires are getting some kind of welfare, as if they should all kiss Comcast's backside because Comcast is doing all this for them. Forget about qualifying with a resume, experience and evaluations - you just rolled up off the street and Comcast "gave you" this welfare benefit.

    Advice to Management

    - Take employee empowerment seriously.

    - Adopt a real hierarchical structure instead of this "my position is higher than yours so I am your boss" philosophy.

    - Actually listen to the advice of employees and dump your ego.

    - Stop looking for fake idolatry from employees and gain their real respect.

    -Stop treating employees like army-men, have your veterans learn how to work like real workers and not mini-military.

    - Include workers who are doing the work in your plans to alter their work pace, and quickly change negatives.

    - Keep your promises! Stop promising recruits things and then threatening them if they ever bring it up as an employee!

    - End forced overtime. Forced overtime to plug in someone's TV? Come on Comcast! There are plenty of people who want OT and that should be a bid by seniority, not something forced on people just because they have 20 minutes left in a shift. Let people ask for the OT and stop tacking on hours after someone's shift. Also keep your location promises and stop making resolving these issue a lengthy process for no reason. Two employees want to swap assignments? EMPOWERMENT means let that be up to THEM.

    -Add more supervisors per area. Let them compete. Your creating fiefdoms with this one manager per area bull-crap. That one supervisor gets to act like it is their way or the highway because you set them up that way.

    - Fix your metric system and update it to reflect added responsibilities. Stop using your metrics to punish people or force people to "work harder not smarter" and use it to actually figure out how to make the most of your workers (its called productivity).

    - Evaluate and train your Supervisors so they actually know what the people they are supervising know.

    -Instead of constant streams of new trainees, actually train the existing force specifically techs). Train them with a generous time allotted so they actually learn the lessons. Extend training for the current trainees instead of railroading them into the fields because you want to "raise metrics". Respect the training program, and utilize the lab for every lesson, not assuming they are learning anything in the field (which they probably aren't).

    - Better pay... much better pay and more pay when more work is added.

    - Streamline promotions and do not like them behind a "networking" system. Whether someone likes your cologne should not be a factor. Devise a merit system and force Supervisors to justify their negatives against employees. If someone is there for 7 years - wouldn't you question why they are good enough to be there for 7 years but not good enough to promote.

    - If you want your approval ratings to go up, you need to help and stop handing down edicts like some demi-god on the top of Mount Olympus. You suggest things and get feedback before you implement them - otherwise you just a dictator.


  2. "Dispatch"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at Comcast full-time

    Pros

    it was close to home

    Cons

    favoritism and always being lied to by management

  3. Helpful (2)

    "Cog in the wheel"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CommTech V in Chesterfield, VA
    Current Employee - CommTech V in Chesterfield, VA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Comcast (More than 8 years)

    Pros

    Benefits, ok. They cut them continually though.

    Cons

    Apathetic do nothing supervisors
    Extremely Anti Union despite abuses


  4. "work place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Comcast Tech in Denver, CO
    Former Employee - Comcast Tech in Denver, CO
    Doesn't Recommend
    Neutral Outlook

    I worked at Comcast full-time (More than a year)

    Pros

    good work environment .. no real dress code.. if you need extra money you can work overtime because you are paid piece production

    Cons

    low wages,, production work /pay per piece so no sick day or holiday pay.. no compensation for when the equipment breaks down on your assigned job

    Advice to Management

    start with hourly wages and offer better training for new jobs since this is a job shop.. invest in some AC for the summer


  5. "Not good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in White Marsh, MD
    Former Employee - Anonymous Employee in White Marsh, MD
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Comcast full-time (More than 5 years)

    Pros

    The money was pretty good

    Cons

    Morale and environment is terrible

    Advice to Management

    None of the managers or supervisors have your back and the job is only as good for the benefits


  6. "Customer act execute"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Comcast full-time

    Pros

    Nothing horrible place to work

    Cons

    Horrible place to work


  7. "Senior Management is clueless"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Comcast full-time

    Pros

    Location. Location. Location. Location. Location.

    Cons

    Senior Management seems to be clueless as to the plight of their employees. It's a club of favouritism.

    Advice to Management

    Pay attention and treat employees as an important part of the company culture.

  8. Helpful (1)

    "Horrible Workplace for Contractors"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Former Contractor - Anonymous Contractor in Philadelphia, PA
    Former Contractor - Anonymous Contractor in Philadelphia, PA
    Doesn't Recommend

    I worked at Comcast as a contractor

    Pros

    Great building with access to a nice gym, tons of food options in both their cafeteria and in Suburban Station, and easy commute.

    Cons

    They hire mostly contractors, whom they view as replaceable and thus treat horribly. Management views contractors as flaky due to high turn over rate without considering they are the problem. No respect. No work/life balance. Reprimanded for personal issues - including attending funerals.

    Advice to Management

    Treat contractors with the same respect you give full-time employees.


  9. "Comcast Slavery"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Comcast full-time (More than a year)

    Pros

    Cheap cable discounted boxes phones etc

    Cons

    Everything the company does not care about it's customers

    Advice to Management

    Get back to understanding the customers needs


  10. "Don't do it!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retention Representative in Colorado Springs, CO
    Former Employee - Retention Representative in Colorado Springs, CO
    Doesn't Recommend

    I worked at Comcast full-time (More than 3 years)

    Pros

    There is nothing positive about working here. Nothing.

    Cons

    Poor management. No advancement opportunities. Very demanding job. You literally take call after call from customers yelling at you and there are no tools available to you to help them. Management does nothing to help you. This place is terrible, If you care about yourself at all do not work here if you don't have to .

    Advice to Management

    Change everything.


Showing 774 of 6,627 reviews
Reset Filters