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Comcast Reviews

Updated September 21, 2017
957 reviews

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2.0
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Comcast Chairman and CEO Brian L. Roberts
Brian L. Roberts
358 Ratings

957 Employee Reviews

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Pros
Cons
  • There are so many resources for success the work life balance is really good (in 169 reviews)

  • Comcast has gotten a bad reputation for customer service but they are working very hard to turn it around (in 347 reviews)

More Pros and Cons

  1. "Communication technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Communications Technician in Mount Prospect, IL
    Former Employee - Communications Technician in Mount Prospect, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Comcast full-time (Less than a year)

    Pros

    Benefits & Perks such as 401k

    Cons

    If you're injured , they tried to avoid liability and they will find a way to get rid of you . Techs are indispensable yet are replaced at will . Everything is all about business and profit . Little or nothing about employee welfare .

    Advice to Management

    Stay away from metric focused productivity only .Value and reward veteran employee ; not just those with numbers . Loyalty is the key in any business .


  2. "Company is focused on making money above all else"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Project Manager in Phila, PA
    Former Employee - Senior Project Manager in Phila, PA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Comcast full-time (More than 5 years)

    Pros

    You are given free internet, WiFi while an employee and they generally pay well.

    Cons

    Magement levels filter issues, so hard to make progress. Too much lip service about getting better at customer service.

    Advice to Management

    Pop in on 2 to 3 levels down. It appears you have no clue what is really going on.

  3. "Csr"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative
    Doesn't Recommend
    Negative Outlook

    I worked at Comcast full-time (More than 3 years)

    Pros

    Benefits, pay okay, Sunday's off

    Cons

    Management and selling in a saturated market

    Advice to Management

    Better communication


  4. Helpful (1)

    "Poor leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - National Enterprise Account Manager in San Francisco, CA
    Current Employee - National Enterprise Account Manager in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Comcast full-time (Less than a year)

    Pros

    Stable company with deep pockets. Too bad they don't use this money to improve their internal processes and programs.

    Cons

    Just like AT&T ! Terrible management practices. Antiquated systems, lack of sales support. Not ready for true enterprise customers.

    Advice to Management

    Stop treating your employees like trash.


  5. "Midlevel leadership is a joke"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Program Director in Philadelphia, PA
    Former Employee - Program Director in Philadelphia, PA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Comcast full-time (More than 5 years)

    Pros

    Free services, insurance benefits. Pay is decent if can deal with all the politics which is a daily issue.

    Cons

    Executive Director/Sr Director leadership levels are mostly awful. Organization is ridiculously political and not much of anything gets done. It's all about who you can stab in the back... people smile to your face while lying to you. No one appears to get a fair assessment unless you are 1 of the chosen few and if you aren't super well liked, you are considered an outsider. It's like high school every day. Most stressful environment I've ever worked in.

    Advice to Management

    Talk to your mid management and encourage them to fairly assess employees and stop acting like we are all in high school.


  6. Helpful (1)

    "Great benefits and good pay but the work itself was horrific."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CAE in Beaverton, OR
    Former Employee - CAE in Beaverton, OR
    Negative Outlook
    Disapproves of CEO

    I worked at Comcast full-time (More than a year)

    Pros

    Good pay, good people, good benefits. Lots of free stuff. There were a number of different shift options from early mornings or 4 10s.

    Cons

    Terrible customer service. Outsourcing of key positions to overseas employees. Achievements based on sales metrics not customer satisfaction. Lack of opportunity for advancement.

    Advice to Management

    Send sales calls to sales department, repaircalls to repair department, ect...


  7. "Senior software engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Anonymous Contractor in Philadelphia, PA
    Current Contractor - Anonymous Contractor in Philadelphia, PA
    Neutral Outlook
    No opinion of CEO

    I have been working at Comcast as a contractor (More than 3 years)

    Pros

    Get to know new technologies
    Very fact paced
    Close to city environment
    Lots of employees
    Very multi cultural environment
    Nice offices and buildings
    Cheap vending machine food

    Cons

    With agile no time to follow good practices
     Very poor communication with employees about changes in the organization
    Furlough is implemented which is never discussed during the assignment sign up

    Advice to Management

    Yes

  8. "Just an Icky Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Experience Specialist - CAE III in Iliff, CO
    Current Employee - Customer Experience Specialist - CAE III in Iliff, CO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Comcast full-time (More than a year)

    Pros

    Fantastic benefits package all around

    Cons

    Leadership is simply impotent. Actualizing opportunities is almost impossible. Hiring practices discriminate against internal applicants without shame. Iliff Center of Excellence is a filthy toilet bowl run like a daycare center. Employees are treated like disposable entities: company does not value your investment in the company, but expects any employee to invest endlessly and on his/her own time. Work/Life balance is decent if you are not trying to move within the company - at which point, you will be spending your time off shadowing and studying for free. This is a dead end much more so than a window to opportunities.

    Advice to Management

    Comcast is not "too big to fail": culture will be the downfall. Its no surprise that the overall public opinion of Comcast reflects call center employee satisfaction where attendance is a huge issue: nobody wants to be there. Its not the customers, it's the company policies. Entry and mid-level management blatantly lack leadership skills. Attrition rates are justified


  9. "Com tec 4"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tec IV in Vineland, NJ
    Current Employee - Tec IV in Vineland, NJ

    I have been working at Comcast full-time (More than 5 years)

    Pros

    Plenty of over time free cable and vehicle

    Cons

    Forced overtime. lack of recognition. all advancement with in the company is all politics. Pay is below national average you can make ends meet with over time

    Advice to Management

    Increase pay. Stop micro managing things that don't matter. Take better care of employees


  10. "Business Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Account Executive in Philadelphia, PA
    Current Employee - Business Account Executive in Philadelphia, PA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Comcast full-time (More than 5 years)

    Pros

    Great 401k, company discount on services, and great commission plan. The job is a great resume builder.

    Cons

    It's complicated to get orders in sometimes. So many people are involved with your order, that it can get messed up through no fault of your own. If you have industry relationships and contacts that can provide you leads, this is a great job. If you do not have inustry contacts it is a very difficult job to keep up with. Comcast is also a very political environment, where your alliances are important.

    Advice to Management

    Don't talk about reps. behind their backs.


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