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Comcast Reviews

Updated February 13, 2017
842 reviews

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2.0
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Comcast Chairman and CEO Brian L. Roberts
Brian L. Roberts
316 Ratings

842 Employee Reviews

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Pros
Cons
  • Work-life balance could be better (in 144 reviews)

  • Comcast has gotten a bad reputation for customer service but they are working very hard to turn it around (in 329 reviews)

More Pros and Cons

  1. "Untapped Potential"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Comcast full-time (More than 3 years)

    Pros

    Large scale allows for opportunities that do not exist in other companies. Leverageable programs exist for a variety of groups. Several career paths available.

    Cons

    Change is constant in the business which could be an asset to the company if their approach was more develop than Ready, Shoot, Aim...

    Advice to Management

    Be care of change for the sake of change and make decisions based upon long-term investment versus short term gain.


  2. "Great family, sub par pay"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Comcast full-time

    Pros

    Sense of family within your team.
    My supervisor was great.
    Benefits.

    Cons

    Micro management.
    Pay is too low for the amount of stress.
    Dealing with angry and crazy customers.


  3. "Comcast Headend Engineering experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Headend Manager
    Former Employee - Headend Manager
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Comcast full-time (More than 10 years)

    Pros

    There are many great benefits

    Cons

    Poor pay; poor leadership support; no work-life balance support for those working in headend engineering; expected to work all kinds of hours regardless of lack of manpower; training programs lacking. There are great classes on modern leadership techniques, but the upper management does not follow these modern views and shows little respect for their employees.

    Advice to Management

    Need to address leadership practices...practice what you preach.


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  5. "communicatons tech 5"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Comcast full-time (More than 10 years)

    Pros

    Good perks and fun to work out in the field alone.

    Cons

    Information is shared slowly and your progression is based on your ability to do your job functionally and effectively. Management does what they can but still asks a lot of you when they have no clue how or what to do.

    Advice to Management

    Hire more technicians as your supervisor's that have done all four services for some years and stop with the favoritism.


  6. "Communications Technician at Comcast Cable"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Communications Technician in Boston, MA
    Former Employee - Communications Technician in Boston, MA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Comcast full-time (More than 5 years)

    Pros

    Great co workers, facilities are new. Great technology for employees to get job done.

    Cons

    Micro management. Technicians are over booked with appointments and are not paid enough for the work they do daily. Metrics set by management are unreasonable.

    Advice to Management

    Yearly merit increases should not be based on metrics that technicians do not have complete control of.


  7. "Would not come back"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Operations Coordinator in Livermore, CA
    Former Employee - Business Operations Coordinator in Livermore, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Comcast full-time (More than a year)

    Pros

    Heavily discounted cable/ internet/ phone services for employees

    Cons

    You can only move up if you know the right people, they don't promote based on performance or potential but rather if you are friends with the management.

    Advice to Management

    Treat every employee with respect and give fair judgment


  8. "Great Temp job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Xfinity Sales Professional XSP in Rohnert Park, CA
    Former Employee - Xfinity Sales Professional XSP in Rohnert Park, CA
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at Comcast full-time (More than a year)

    Pros

    Great pay, great if you want to make lots of money fast, very hard to sustain, number increase to where its hard to keep up.

    Cons

    you have to be self motivated, and no work-life balance.

    Advice to Management

    empower your employees more


  9. "CSR"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Beaverton, OR
    Former Employee - Customer Service Representative in Beaverton, OR
    Doesn't Recommend

    I worked at Comcast full-time (More than 3 years)

    Pros

    Good benefits. Free cable and internet.

    Cons

    After my hire they cut commission pay every 3 months until I had taken a 30% pay cut. Still an OK job for someone not good at sales, but I was headhunted as a salesman. I passed up on other offers to work there because of the commission plan. Bait and switch.

    Advice to Management

    Pay your talent if you want good salespeople.


  10. "Little things can get you fired!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Comcast Comtech V in Nashville, TN
    Former Employee - Comcast Comtech V in Nashville, TN
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Comcast full-time (More than 5 years)

    Pros

    Loved being a tech. Benefits are good. Not free service but very discounted. Move up the tech ladder as long as you can get the job done and make customers happy. ( mind your own business and stay out of other people's problems )

    Cons

    Very poor pay compared to other cable company's. Management/employee divide. 6 years with the company flushed down the drain over speculation and hear say. HR makes there mind up before even talking to the employee. I have heard from other offices/techs a year later of things that were said in a group msg that HR or management didn't put in the report. ( but were said in a text that could of got management fired ) the person that started the whole issue has since gotten a promotion.

    Advice to Management

    Get your head out of your butts and stop going after good long term employees. A flag should of been raised when 30 years of experience was terminated.


  11. "Micromanagement"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Comcast full-time (More than 5 years)

    Pros

    If you can put up with the micromanagement the money is good

    Cons

    Endless meetings wasted time micromanagement many many Bean counters



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