Comcast Reviews | Glassdoor

Comcast Reviews

Updated July 19, 2017
1,748 reviews

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3.0
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Comcast Chairman and CEO Brian L. Roberts
Brian L. Roberts
639 Ratings

1,748 Employee Reviews

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Pros
Cons
  • There are so many resources for success the work life balance is really good (in 156 reviews)

  • Comcast has gotten a bad reputation for customer service but they are working very hard to turn it around (in 341 reviews)

More Pros and Cons

  1. Helpful (1)

    "Life of Comcast!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Warehouse Associate in Berlin, CT
    Current Employee - Warehouse Associate in Berlin, CT
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Comcast full-time (More than 3 years)

    Pros

    Pros of Comcast - are definitely the benefits..Free Cable..match your 401k..great health insurance.. Tuition reimbursement.. Discounts with ford & gm.. the people you work with are great, down to earth.

    Cons

    Pay is definitely sub par.. I think it should be higher for the work that we do in my opinion. Management is out of touch with reality. Company doesn't want you to do OT due to "No money in the budget"
    Also only get about a 2% or more raise a year if your lucky!

    Advice to Management

    Sit down with current employees who look to better the company for themselves and the future of employees. Understand the struggles of people and increase pay by atleast 15%!


  2. "QA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - QA Analyst in Washington, DC
    Former Employee - QA Analyst in Washington, DC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Comcast (More than a year)

    Pros

    Flexible hours
    Decent Pay
    No dress code
    Interesting Tech

    Cons

    Management didn't care about contractors

  3. "Not your media company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Principal Systems Engineer in Phila, PA
    Former Employee - Principal Systems Engineer in Phila, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Comcast full-time (More than 5 years)

    Pros

    Comcast has transformed itself from a traditional cable into a technology/software company. Pay is competitive. Work environment is good and flexible depending on the group.

    Cons

    Just like any other big company, it could get very political. New hired may take quite some time to get used to the culture here. Although things seem to be better over time but there are definitely favoritism and you have to be one of "them" to get promoted.


  4. Helpful (1)

    "Company docent care"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Boston, MA
    Former Employee - Sales in Boston, MA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Comcast full-time (More than 5 years)

    Pros

    benefits, time off, 201k, medical, espp

    Cons

    needed to be in position 1 year to bid out, dosent care about employees


  5. "Direct Sales Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Development Leader in Philadelphia, PA
    Former Employee - Sales Development Leader in Philadelphia, PA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Comcast full-time (Less than a year)

    Pros

    Pros of working at Comcast they have many systems in place to provide support.

    Cons

    Cons too many meetings and chiefs not enough liberty to allow a good learning culture and room for growth. pay structure difficult to hit top tier.

    Advice to Management

    Advice allow people to share what they have to make a better culture and effective selling environment


  6. "Selling overpriced 25mbps connections to businesses who have gigabyte options for half the price"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Outbound Sales Representative in Horsham, PA
    Former Employee - Outbound Sales Representative in Horsham, PA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Comcast full-time (More than a year)

    Pros

    Room for advancement great PTO/Holiday plans. If your in the right group/department everything will probably be a breeze.

    Cons

    If your in the OBSR department your pretty much on your own. High turnover rate

    Advice to Management

    Listen to reps on the floor actually doing the job, instead of theory working so much.


  7. "Comcast IP Services"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Network Engineer in Mount Laurel, NJ
    Former Employee - Network Engineer in Mount Laurel, NJ
    Doesn't Recommend
    Neutral Outlook

    I worked at Comcast full-time (More than 3 years)

    Pros

    Plenty of challenge in technical skill, great people to work with, great training.

    Cons

    Tough to advance. No raises or promotions. Be prepared to work multiple shifts often. Little recognition of hard work. They hire temps for 6 months then fire them to avoid having to give benefits.

    Advice to Management

    Be more responsive to the needs of your employees.

  8. "It is a big ship headed towards world domination"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technician in Chicago, IL
    Current Employee - Technician in Chicago, IL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Comcast full-time (More than 10 years)

    Pros

    Innovative competitive successful diverse ambitious

    Cons

    Can be aloof about employees individual needs and bounderies

    Advice to Management

    Dont try so hard to apear to appease custumers with the expience of the welfair of the employees.


  9. "Oblivious Upper Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Service Technician in Beaverton, OR
    Current Employee - Field Service Technician in Beaverton, OR
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Comcast full-time (More than 8 years)

    Pros

    I have a good deal of freedom throughout my work day. My immediate supervisor and manager are very good at listening when a concern is raised. They also are very good accepting my discretion for work that needs to be or cannot be done.

    Cons

    Upper management wants examples of issues that are seen daily. Examples are sent, repeatedly, weekly and sometimes daily, and have been for years, yet nothing changes with the issues that get raised. The upper echelon of the company pushes out products, services, tools and the like before they have been fully tested and proven to work. This causes metrics for front line employees to get skewed and miss out on raises, bonuses, and promotions, all the while the front line employee is told, "Don't worry it will all wash out at the end of the year," "Job completion codes don't really show what work was done so they can't be trusted," yet those same close out codes are the ones used to determine if a job was created because of something the last employee missed or did.

    Advice to Management

    Spend some time with your front line employees like you used to and get a really good feel and view for what happens in the day to day interactions your employees have with customers, your policies, procedures, tools, and other departments. I can't remember the last time anyone above my supervisor came out to see how things were going after a large change was made in how things where performed or products that were being offered.


  10. "Its OKAY"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Tucson, AZ
    Current Employee - Account Executive in Tucson, AZ
    Recommends
    Positive Outlook

    I have been working at Comcast full-time (Less than a year)

    Pros

    ok pay and Ive seen growth within the company

    Cons

    communication on policies are not clear. reprimand without opportunities for growth.

    Advice to Management

    know your employees and be around more often.


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