Comcast Reviews | Glassdoor

Comcast Reviews

Updated August 19, 2017
1,779 reviews

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3.0
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Comcast Chairman and CEO Brian L. Roberts
Brian L. Roberts
651 Ratings

1,779 Employee Reviews

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Pros
Cons
  • There are so many resources for success the work life balance is really good (in 161 reviews)

  • Comcast has gotten a bad reputation for customer service but they are working very hard to turn it around (in 342 reviews)

More Pros and Cons

  1. "Business Account Executive Peoria IL"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Comcast full-time

    Pros

    Benefits, People, Free Cable, co workers

    Cons

    i dont have any cons


  2. "Call center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Comcast has some pretty good benefits and the people who work there are usually fairly friendly. Good environment to start a call center career.

    Cons

    The main problem that I had working at Comcast was the constant push for sales in a non-sales position. Profit is the number one priority rather than taking care of customers.

    Advice to Management

    A customer based approach to customer service would greatly benefit the company.

  3. "The C in Comcast is for change"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - NCoE Tier III Tech II in Mount Laurel, NJ
    Current Employee - NCoE Tier III Tech II in Mount Laurel, NJ
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Comcast full-time (More than a year)

    Pros

    Good benefits package and good pay

    Cons

    The hours suck, the metrics are stringent, and no one knows what's going on. Your job today may be completely different tomorrow.

    Advice to Management

    Find a working game plan and stick to it


  4. "environment issues"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Sales Consultant in Orland Park, IL
    Former Employee - Senior Sales Consultant in Orland Park, IL
    Doesn't Recommend
    Negative Outlook

    Pros

    the people i worked with, local management, the lax environment when its not as busy

    Cons

    especially at my location customer are irate and will blame you for all their problems and demand you to fix it, even if they're demands are irrational. Customers will expect to not to have to wait in line event though at literally every other business imaginable that is the process. you must sell at least 60% of your sales quota in order to start earning commission and some of the LOBs include antiquated products like a land line phone, Commission structure will change without you being informed and so will customer service application layout. SCHEDULE CHANGED RAPIDLY AND WAS NEVER CONSISTENT ON A WEEKLY BASIS

    Advice to Management

    no advice to local management (store and assistant store manager) these two were great to me while i worked there


  5. "Not for relationship sales people. Very transactional sales environment."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - SMB AE III in Baltimore, MD
    Former Employee - SMB AE III in Baltimore, MD
    Positive Outlook
    No opinion of CEO

    I worked at Comcast full-time (More than a year)

    Pros

    Great resources to help track and locate prospective customers.

    Cons

    Nothing was sacred in the bullpen working environment. Had to be careful of other people hearing you talk to prospective customers on the phone.

    Advice to Management

    Too many conference calls. Gets in the way of selling!


  6. "Direct Sale Rep."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Door to Door, weather, hours, and safety.

    Cons

    Great pay and benefits s with this company


  7. "Technician, Wharehouse unloader"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Lebanon, PA
    Former Employee - Anonymous Employee in Lebanon, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Comcast full-time (More than 10 years)

    Pros

    Able to do all kind of stuff

    Cons

    Nothing. All went well Always.

    Advice to Management

    Tell me what to do.

  8. "Payment Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Comcast full-time

    Pros

    Great coworkers! They compensate the fact that we barely receive any assistance from supervisors or even management.

    Cons

    All of the supervisors on the floor show available on the chat, but rarely answer any questions. It's a pain in the butt to escalate a call to a supervisor. It makes the job very stressful. Supervisors don't work at all. It's sad but true.

    Advice to Management

    Management needs to hire supervisors who want to work and not just have a title. Supervisor job at Comcast is a total joke!


  9. "NBCUNIVERSAL"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Positive Outlook
    No opinion of CEO

    I worked at Comcast full-time

    Pros

    Huge Company with incredible distribution and audience reach.

    Cons

    You can easily get lost within the corporate structure. Very stressful. Long hours.


  10. "Good place to start"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    I worked at Comcast full-time

    Pros

    Overtime, free food, training and nice chairs

    Cons

    Not enough specific training, calls were never monitored, lots of supervisors switching teams


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