Comcast Reviews | Glassdoor

Comcast Reviews

Updated June 23, 2017
6,016 reviews

Filter

Filter

Full-time Part-time

3.4
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
Comcast Chairman and CEO Brian L. Roberts
Brian L. Roberts
2,855 Ratings

6,016 Employee Reviews

Sort: Popular Rating Date

Pros
Cons
  • There are so many resources for success the work life balance is really good (in 151 reviews)

  • Comcast has gotten a bad reputation for customer service but they are working very hard to turn it around (in 338 reviews)

More Pros and Cons

  1. Helpful (1)

    "comcast not fair to non white employees"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Comtech III in Baltimore, MD
    Current Employee - Comtech III in Baltimore, MD
    Doesn't Recommend
    Disapproves of CEO

    Pros

    because its hard finding another job in this area. you have to have a degree for most other jobs.the one good thing i will say about them is they will hire a lot of people

    Cons

    just about everything. they still use the good ole boy network.most techs who live on the east coast in good neighborhoods have to have more than one job.they are bad at keeping pace with the bad economy,they really just dont care about all employees.meanwhile managers and supervisors drive ford f150s for no reason at all.they drive there families around in the trucks but we can't

    Advice to Management

    they need to look at the people that they hire as supes and managers and stop promoting based on skin color


  2. Helpful (6)

    "Very poor company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Specialist in Ann Arbor, MI
    Former Employee - Technical Support Specialist in Ann Arbor, MI
    Doesn't Recommend
    Approves of CEO

    Pros

    Can't think of any good reasons to work for Comcast. Their Management is very poor. Management thinks only about Company advancement and very little about Customer Service.

    Cons

    No chance for advancements. Very poor Management.

    Advice to Management

    Start thinking, 'Customer First' instead of 'Comcast First'.

  3. Helpful (4)

    "Never work for Comcast"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tss in Ann Arbor, MI
    Former Employee - Tss in Ann Arbor, MI
    Doesn't Recommend
    No opinion of CEO

    Pros

    Free cable TV and cable internet.

    Cons

    No room for advancement, unknowledgeable managers, extremely corporate, breaks and schedule planned without any input of the employee, repressed creativenesses

    Advice to Management

    Try to keep your talented staff members instead of ignoring and demeaning them for being good at their jobs.


  4. Helpful (3)

    "Don't work at Comcast"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Technician in Manchester, NH
    Former Employee - IT Technician in Manchester, NH
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Before the merger of att & comcast it was a good place to work. Once the management took over from Comcast it was impossible to retain any kind of autonomy. They controlled everything you did and everything you said. And, if you didn't like that they said you can always use the door.

    Cons

    Do not dare to disagree with management. They will find ways to make your life difficult
    Kept taking away benefits.
    Don't be sick because you'll never get anywhere with this company. Definitely would not advise anyone who is disabled to work for this company. They are not cooperative at all. Do it their way or get out.

    Advice to Management

    Stop micromanaging employees.


  5. Helpful (4)

    "It Comcasticly sucks"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - AP Tech Support in New Castle, DE
    Current Employee - AP Tech Support in New Castle, DE
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The benefits. Free cable services and the tutition reimbursement are great. You can't beat free TV, Internet, and $15 a month phone service. And management is always willing to adjust work schedules to fit school schedules.

    Cons

    Only way to get promoted or to move to another department is to know someone. Favoritism does rule this company. The company only cares about getting services installed and not about it working correctly. There is no accountability on the field techs to do their job or the customer service reps to do thiers either. Only thing anyone is held accountable for are their sales metrics.

    Advice to Management

    stop playing favorites an force accountability on those who do not do thier job.


  6. Helpful (2)

    "Unsatisfactory"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Support in Bloomfield, NJ
    Current Employee - Support in Bloomfield, NJ

    Pros

    If you really don't have any goals and just want the type of job where you can show up do your work and leave. Company is laid back and easy going. Employees are friendly. The people make the company.

    Cons

    Poor compensation.
    Comcast has literally no upward mobility for it employees. No assistance in career development. No communication about internal products, and benefits. Uneducated managers who know little about programs. Poor training. Unfair work loads.

    Advice to Management

    Senior Management needs to gain a better understanding of all of its employees roles and understand the processes. They need to promote within and have a better handle on career development. As well as provide better compensation to support employees.


  7. Helpful (2)

    "Oh dear God, make it end!"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Center Supervisor in Alpharetta, GA
    Current Employee - Call Center Supervisor in Alpharetta, GA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Free cable and high speed internet.

    Cons

    Favoritism,inconsistent, use hourly employees to do salaried jobs without the compensation.

    Advice to Management

    Get out of your office and spend time with your hourly employees. Senior management is sooooo out of touch with the real world that apparently revolves around them.

  8. Helpful (3)

    "Read all the reviews before deciding"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Communications Technician in Sarasota, FL
    Current Employee - Communications Technician in Sarasota, FL
    Doesn't Recommend
    No opinion of CEO

    Pros

    Free Cable and Internet with Ok Benefits

    Cons

    Overworked, underpaid, no time to do the jobs right. Communication is almost non-existant. If you really want to know what it is like to work here, watch the movie "Office Space." That movie really hits it on the head. Weekly meetings of "Is This Good For The company," people frantic about their job, 6 different bosses "coaching" you when you make a mistake which includes the customers. I am not here to bash the company, however before you decide if you want to work here, do your homework on it.

    Advice to Management

    the jobs points per hour system is totally flawed and needs removed.


  9. Helpful (2)

    "Don't work in sales!"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in Philadelphia, PA
    Current Employee - Sales Representative in Philadelphia, PA
    Doesn't Recommend
    No opinion of CEO

    Pros

    free cable, phone and internet and pretty good health benefits. They do provide materials and clothing so thats a plus. but I'd rather earn more money than ecieve free work gear.

    Cons

    Lack of consistency and commision pay scale changes. It seems everytime sales reps make headway and good money they change pay out criteria and lower your pay. Meeting s are like broken records or cds same thing meeting after meeting. products are over priced which makes for tough sales. lack of sales support. my office has 30 reps and one order entry person. do the math and figure that out.

    Advice to Management

    try working on the front line before you inpact everyone on its livelyhood


  10. Helpful (2)

    "VERY UNPROFESSIONAL COMPANY"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CAE II REPAIR in Concord, CA
    Former Employee - CAE II REPAIR in Concord, CA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    They give you free cable and internet and a very good discount on their phone services

    Cons

    Its all about who you know there..not how well you perform. Also its like high school times 10 people to not handle themselves professionally and NOTHING is confidential.

    Advice to Management

    RETRAIN UPPER MANAGEMENT


Showing 6,016 of 6,238 reviews
Reset Filters