Comcast Reviews | Glassdoor

Comcast Reviews

Updated February 21, 2017
5,486 reviews

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Full-time Part-time

3.4
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Comcast Chairman and CEO Brian L. Roberts
Brian L. Roberts
2,614 Ratings

5,486 Employee Reviews

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Pros
Cons
  • Work-life balance could be better (in 144 reviews)

  • Comcast has gotten a bad reputation for customer service but they are working very hard to turn it around (in 329 reviews)

More Pros and Cons

  1. "Supervisor, Customer Account Executive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor, Customer Account Executive in Saint Paul, MN
    Current Employee - Supervisor, Customer Account Executive in Saint Paul, MN
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Comcast full-time (Less than a year)

    Pros

    Good place to start a career, great management team. Good opportunity to grow a job into a full blown career.

    Cons

    Lack of experienced professionals who many are entering the workforce for the first time can have a negative impact of the operation as a whole. There is a lot of nurturing an coaxing young people along.


  2. "Sales Sharks"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Consultant in Saint Paul, MN
    Former Employee - Retail Sales Consultant in Saint Paul, MN
    Recommends
    Approves of CEO

    I worked at Comcast (More than 3 years)

    Pros

    The pay for sales consultants with commission was great. The commission was uncapped.

    Cons

    At the time I was present, you had to fight for each sale from the several sales channels that would rewrite your sale.

    Advice to Management

    Look at each team player individually and fairly. Keep a PMA at all times.


  3. "Supervisor/Xfinity Home Security Coordinator"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Comcast Supervisor in Lynnwood, WA
    Former Employee - Comcast Supervisor in Lynnwood, WA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Comcast full-time (More than 10 years)

    Pros

    Ability to grow in the business.
    Skill Trainings.
    Employee perks.
    Community events.
    Fair wages.
    401k
    Insurance Coverage-medical, dental, vision
    Ability to work from home.

    Cons

    Open door policy is false.
    Comcast Listens does nothing to help employees.
    Asking for help with harassment gets you empty results.

    Advice to Management

    Listen to what the little people, within the company, are telling you. They no doubt have a lot more to lose than what upper managements are possibly covering.


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  5. "Hasn't quite come up to speed"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Denver, CO
    Current Employee - Anonymous Employee in Denver, CO
    Positive Outlook
    No opinion of CEO

    I have been working at Comcast full-time

    Pros

    No silos, hierarchy, or office politics to worry about for the most part. Everyone is friendly and willing to collaborate and hear your ideas from Entry-Level Analyst all the way up to VP.

    Cons

    Culture hasn't adapted like other modern workplaces. They will fly you to HQ in Philadelphia or another offices for meetings that can be done virtually. The travel is also frequent and last minute. Working from home is very frowned upon, even if there's no reason to be in the office that day.

    The office environments are aged, and they only put focus on HQ amenities. Not many office events, town halls, or anything that can really bring people from different teams together.

    Definitely not "Millennial Friendly" in the corporate environment.

    Advice to Management

    Allow employees more work location flexibility, don't make employees commute or fly to other offices if it's not 100% necessary. Adopting virtual meetings and video conferencing can increase workplace happiness and save on expenses. Definitely keep the open communication culture.


  6. Helpful (1)

    "Good benefits & overall company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Flowood, MS
    Current Employee - Sales in Flowood, MS

    I have been working at Comcast part-time (More than a year)

    Pros

    Comcast offers great benefits to their employees. They also offer great discounts on things like vacations and cell phone service.

    Cons

    Employees do not have much say in policies.


  7. "Good for Philadelphia"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Positive Outlook

    I have been working at Comcast full-time (More than 3 years)

    Pros

    Technology giant, many career options

    Cons

    Somewhat stingy with salaries, employees commonly capped at 10% raises so make sure you like your starting salary


  8. "Customer Account Executive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Account Executive in Fife, WA
    Former Employee - Customer Account Executive in Fife, WA
    Neutral Outlook
    No opinion of CEO

    I worked at Comcast full-time (More than 5 years)

    Pros

    Haven't had an issue with any supervisors at company. Benefits are great and only took 5 years to get a good shift. Monday-Friday

    Cons

    Need to be ok with upper management cutting commission quarterly. Also management states they care about employees but actions always show otherwise.


  9. "Comcastic"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Xfinity Sales Professional in Concord, CA
    Former Employee - Xfinity Sales Professional in Concord, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Comcast full-time (More than a year)

    Pros

    The product sales itself you just need to hustle enough to get it out to potential buyers.

    Cons

    Comcast is so big that you compete against your own company. As time went by the sales focus became smaller and smaller which eventually just about eliminated networking/referral potential

    Advice to Management

    Be more realistic about the money that is made.


  10. "Digital Care Specialist (1)"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Digital Care Triage in Lakewood, CO
    Current Employee - Digital Care Triage in Lakewood, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Comcast full-time (Less than a year)

    Pros

    Work with many great coworkers

    Cons

    Can be a bit tedious


  11. "Good/Bad"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Comcast full-time

    Pros

    work with great people, fun office parties, abilty to grow & learn

    Cons

    strict upper management who may not always be open to new suggestions or opportunites for lower levels



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