Comcast Reviews | Glassdoor

Comcast Reviews

Updated May 25, 2017
5,927 reviews

Filter

Filter

Full-time Part-time

3.4
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
Comcast Chairman and CEO Brian L. Roberts
Brian L. Roberts
2,807 Ratings

5,927 Employee Reviews

Sort: Popular Rating Date

Pros
Cons
  • Work-life balance could be better (in 150 reviews)

  • Comcast has gotten a bad reputation for customer service but they are working very hard to turn it around (in 336 reviews)

More Pros and Cons

  1. "Good company once you get past the entry level jobs"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Late Stage Senior Representative II in Salt Lake City, UT
    Current Employee - Late Stage Senior Representative II in Salt Lake City, UT

    I have been working at Comcast full-time (More than 5 years)

    Pros

    Good paid time off and benefits and tuition reimbursement

    Cons

    Entry level jobs aren't that great and once you move up a little bit, it's harder to move around.

    Advice to Management

    Provide employees with more information about other opportunities within the company


  2. "The don't care about there people."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Free services of top tier products, paid time off, and you have your own desk

    Cons

    no discount on health care, commision plans change monthly, reminded that your expendable all the time, company only cares about how much they make, most top sales reps get let go to improve call center stats (basically its to prevent higher ups from look at that specific call center and asking, "Why cant all your reps perform at this level?"

    Advice to Management

    Care about your employees and maybe unionize your call center reps. its hard to care about the "customer experience" when your employee gets fired for not charging the poor for every cent they make.


  3. Helpful (2)

    "Sales Consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Consultant in Savannah, GA
    Former Employee - Sales Consultant in Savannah, GA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Great with time off, Paid days off, benefits are affordable and amazing

    Cons

    Very Stressful, Customers can borderline harass you. You have to develop a thick skin , and pay is not well.

    Advice to Management

    Don't be money hungry and only care about making sales goal. Please don't express that you need you money from any sales made either


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Strong company - great for junior employees learning the corporate way"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Vice President in Philadelphia, PA
    Former Employee - Vice President in Philadelphia, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Comcast (Less than a year)

    Pros

    Focused strategy - in it for the long haul;
    Lots of resources
    Great benefits
    Smart people
    Polite culture
    Lots of innovation
    Values employees

    Cons

    Highly matrixed and bureaucratic - stresses decision timeliness and accountability
    Highly political
    Too many meetings and con calls
    Lack of diversity, particularly at leadership levels
    White male dominated

    Advice to Management

    Be more flexible with professionals who want to work remotely.


  6. "Great knowledge"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Comcast full-time

    Pros

    The knowledge I gained while working for Comcast is amazing.

    Cons

    Some of the customers house and environments are not safe.

    Advice to Management

    Teach team members how to handle sticky situations


  7. "Better than Average"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CommTech in Aspen, CO
    Current Employee - CommTech in Aspen, CO
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Comcast full-time (More than a year)

    Pros

    Good benefits: Healthcare, housing, stock options, 401k, and IRA

    Cons

    Big company issues, not all problems can be solved as quickly or directly as ideal so patience is necessary but also pays off. No pensions.

    Advice to Management

    Get honest input from employees ...don't survey us to death with the same few questions over and over, but provide ways to get open ended responses, two way communication, and open doors for people who want to improve or innovate to make changes beyond d their primary job role.


  8. "Store/Service Center Senior Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Philadelphia, PA
    Former Employee - Anonymous Employee in Philadelphia, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Comcast (More than 10 years)

    Pros

    Rewarding job. Team building and coaching employees to be their best. Great pay and benefits.

    Cons

    This is a high stress job.

    Advice to Management

    Equality and understanding that time in position really does mean a lot.


  9. "Little Fish in a Big Pretty Pond."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Support Specialist in Oak Brook, IL
    Former Employee - Sales Support Specialist in Oak Brook, IL
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Comcast full-time (More than 3 years)

    Pros

    Comcast Business is everything a young professional looks for in a company. Great benefits and perks. Bragging rights working for the biggest Cable company in the United States.

    In regards to hiring, Comcast does hire employees with the goal in mind for diversity, and equal opportunity.

    Career opportunities in a high number of different fields.

    Cons

    Little fish in a big pond.

    Comcast's downfall is the magnitude of the Corporation itself. This company is driven by sales and all people in support of sales are paid the bare minimum and rarely protected by leadership.

    Advice to Management

    Lead with honesty, integrity, and keep the average Joe or Jane in mind with every decision you make. Your leadership indirectly affects customer's experience with Comcast.


  10. "It is so much better than my last job"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Work is fairly simply, 4 hours inbound, 4 hours follow-up, split up through out the day so you don't get overwhelmed.
    Happy people on average

    Cons

    Sometimes it's too slow and people need to understand that it's not always going to be sale after sale.

    Advice to Management

    Spend some time with your employees to understand what their life is like on a daily basis there is a bit of a disconnect.


  11. Helpful (1)

    "Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I have been working at Comcast full-time

    Pros

    Benefits. Love my co workers(exclude Mgmt)

    Cons

    Lousy pay. No possibility for Promotion. It Takes almost 1 year from the 1st Interview until they decide to hire you internally. Management will block you if you are not favored even though they say they have an open door policy


Showing 5,927 of 6,145 reviews
Reset Filters