Comcast Reviews | Glassdoor

Comcast Reviews

Updated May 22, 2017
5,917 reviews

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5,917 Employee Reviews

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Pros
Cons
  • Work-life balance could be better (in 150 reviews)

  • Comcast has gotten a bad reputation for customer service but they are working very hard to turn it around (in 336 reviews)

More Pros and Cons

  1. "Comcast"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Account Executive in White Marsh, MD
    Current Employee - Customer Account Executive in White Marsh, MD
    Doesn't Recommend
    Positive Outlook

    I have been working at Comcast full-time (More than 8 years)

    Pros

    Great benefits and who wouldn't want to pay only $40 a month for fast internet and a couple rooms of HD DVR and ALL the channels. 401k of course and decent health care.

    Cons

    Comcast is bleeding customers. Their new platform is cool but about 10 years late. NOW they want to play with cellular. Seriously? Hello, 1990s maybe? Because the great Company bleeds, so we, the little grunts, feel the pinch in every aspect of our job, whether it's giving great courtesies to long time customers or giving sensible options to our possible long time customers. Greed is the spine of this organization and it perpetuates fear and loathing in the people that work there. When you call you roll the dice. You could get a greedy gumby or you could get me. In this business at least, the good guy finishes last....that is why I am searching.

    Advice to Management

    Change your culture. Change the motivation. Take away commission. Stop being so goddamn greedy.


  2. "Sr Sales Rep"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Retail Sales Representative in Mishawaka, IN
    Former Employee - Senior Retail Sales Representative in Mishawaka, IN

    I worked at Comcast part-time (More than a year)

    Pros

    Great benefits good hours good office staff to work with

    Cons

    The company as a whole is supposed to be a team, but because of the call center & their drive for comission sooo highly outweighs their customer service, and the customers are told anything and everything to get that increase insvcs, but make it hard for the representative at any local store makes it hard to deliver those promises.

    Advice to Management

    work on the call center & all of its outsourcing for better cross trainig for educational purposes, so that they aren't promising things that cant be delivered, as well, as getting them to understand the "other side" of what its' like to be at a local store.


  3. "Great place to work, be ready to be redundant."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tier II Tech Support in Knoxville, TN
    Former Employee - Tier II Tech Support in Knoxville, TN
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Comcast full-time (Less than a year)

    Pros

    Amazing benefits, great amount of PTO, great training, company really did value their employees and went to great lengths to make them feel comfortable

    Cons

    Redundant questions, not much past that. You just had to be ready to answer the same question the exact same way 20 times a day

    Advice to Management

    Answer more direct questions


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  5. "Large organization woes"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service in Enfield, CT
    Current Employee - Customer Service in Enfield, CT
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Comcast full-time (More than 3 years)

    Pros

    Innovative, Industry leader, great products, looking to change customer perception for the better

    Cons

    Super Political, Cronyism, high employee turn over

    Advice to Management

    Introduce Leaders with fresh and innovative ideas about how to drive engagement and a loyal workforce that can focus on the needs of customers


  6. "Diverse workplace with lots of great people to work with."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Xfinity Sales Professional in Houston, TX
    Former Employee - Xfinity Sales Professional in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Comcast full-time (More than a year)

    Pros

    Amazing benefits and perks. Company really tries to listen to employees voice. Team environment and support.

    Cons

    High stress job. Sales quotas to meet every 2 weeks, then you start all over. Charge backs for customers who don't keep the service you sold them.


  7. "the good and bad of comcast"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Comtech III in Miami, FL
    Current Employee - Comtech III in Miami, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Comcast full-time (More than a year)

    Pros

    there are a good company to work for

    Cons

    they dont pay for all the work we do


  8. "Great company for LGBTQAI+"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technician in Denver, CO
    Former Employee - Technician in Denver, CO
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Comcast full-time (More than 5 years)

    Pros

    Comcast makes great effort to include and celebrate it's lgbt+ employees

    Cons

    Comcast is still very much a traditional work environment and expects a certain level of conformity from minority employees

    Advice to Management

    Consider expanding ideas of professionalism to include other cultures.


  9. Helpful (1)

    "CT2"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Ct2 in Houston, TX
    Current Employee - Ct2 in Houston, TX
    Recommends
    Positive Outlook

    I have been working at Comcast full-time (More than a year)

    Pros

    I'm having a great time working as a Residential Communications Technician. One of the best things they offer is experience. Comcast offers awesome benefits too, along with ample opportunity to cross train into other fields so that you can really get a feel for what your company stands for.

    Cons

    Other than the schedule fluctuating a little towards the evening. ( OT available )


  10. "great place"

    Star Star Star Star Star
    Former Employee - TELESALES Representative in Alpharetta, GA
    Former Employee - TELESALES Representative in Alpharetta, GA

    I worked at Comcast part-time (More than a year)

    Pros

    Nice environment, people were great and friendly

    Cons

    Too few hours, working hours is just 21 hours a week, 30 hours tops.

    Advice to Management

    Make working hours longer


  11. Helpful (1)

    "Territory Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Direct Sales Representative in Philadelphia, PA
    Former Employee - Direct Sales Representative in Philadelphia, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Comcast (More than a year)

    Pros

    Great job. Great pay. Loved the face to face interaction with customers.

    Cons

    None really. Comcast does a fine job of really taking care of their employees.

    Advice to Management

    Keep taking care of the employees. They are the life blood of the company.


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