Comcast Reviews | Glassdoor

Comcast Reviews

Updated December 17, 2017
6,735 reviews

Filter

Filter

Full-timePart-time

6,735 Employee Reviews

Sort: PopularRatingDate

Pros
Cons
  • There is no work / life balance (in 186 reviews)

  • All customer service reps learn how to effectively manage these kinds of customers in time (in 354 reviews)

More Pros and Cons

  1. "Warehouse Rep 2"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Warehouse in York, PA
    Current Employee - Warehouse in York, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Comcast full-time (More than a year)

    Pros

    Health Benefits, 401 k match, Extremely cheap cable, Good pay, and overall friendly staff. Very helpful when trying to transfer!! A++ (you do have to be in your current position for a year before your transfer.)

    Cons

    Things are constantly changing so it is hard to catch up when you're new. Weather is a big factor, and there is a lot of lifting. It helps if you come from a background of tools and if you have basic computer skills.

    Advice to Management

    Make more connections with the "little people". It is always nice when senior management makes time to visit and listen to the front line employees :)


  2. "consistently inconsistent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Comcast full-time (More than 8 years)

    Pros

    great benefits , compensation and Employee resource group

    Cons

    there is a big disconnect between leadership and agents. The ever changing direction of the company is not always communicated effectively OR truthfully

  3. "Great money"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Comcast full-time

    Pros

    Great money great benefits great people

    Cons

    Stressful work outside any condition

    Advice to Management

    Be more understanding


  4. "Good place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at Comcast full-time (More than a year)

    Pros

    Felt like an actual person who was there as a part of the family and not just like a number.

    Cons

    As time went on it seemed like the extra work i was putting in was getting less and less noticed.

    Advice to Management

    Dont micromanage as much and be willing to bend a little more, just make sure you dont break.


  5. "Not that great anymore"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate
    Former Employee - Sales Associate
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Comcast part-time (More than 3 years)

    Pros

    Discounts
    Free internet
    Discount cable

    Cons

    Management
    Commission pay kept changing for the worst.


  6. "Sales Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Consultant in Colorado Springs, CO
    Former Employee - Retail Sales Consultant in Colorado Springs, CO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Comcast full-time (More than 3 years)

    Pros

    - The products are undeniably amazing and high quality.
    - They are working hard to change their public perception, etc.

    Cons

    - The most toxic work environment I’ve ever been in (retail store)
    - The laziest managers I’ve ever worked for.
    - Moving up is like pulling teeth...conflicting advice depending on the manager’s mood that day (I.e. “I’m here to help you grow and will get you moved up!” vs. “You need to do more and take more control over your destiny!”)
    - Can easily be skipped over for leadership if someone else was friends with the manager before working at Comcast (happened 3 times in 3 years)
    - The commission is about as volatile as our pricing.
    - There is no baseline for employees to follow when it comes to ethics or following the employee handbook.
    - People show up high, smelling like pot, pie to customers, and all keep their jobs.
    - People who go above and beyond are not rewarded for their work. Their answer has been, “Your reward is more money from commissions.”

    Advice to Management

    Learn to recognize when you have good leaders and excellent employees...people that won’t just work 9-5 and do the minimum. You have great employees that are running away after 1-3 years realizing they have no future at the company. Learn to retain your high talent folks (I.e. good sales, high customer service ratings, a college degree, etc.). Promote those people! Your driving away good employees by keep your bad ones around and never holding people to same standard. It’s a moving target trying to move up here.


  7. Helpful (1)

    "A Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Experience Representative in Denver, CO
    Former Employee - Customer Experience Representative in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Comcast full-time (More than a year)

    Pros

    • Great Pay
    • Superior Training Program
    • Knowledgeable and Professional Supervisors
    • Great Perks ( Such as lots of vacation and personal days)
    • Quarterly Bonuses and Chances For Lots Of Commissions As Well
    • Great Benefits
    • Potlucks and Free Food on Holidays Etc
    • Steady Call Flow ( Most of the time)
    • Lots of Room For Adancement
    • Company Work Out/Locker Room Complete with Showers.
    • Cafeteria
    • Free Coffee
    • Prizes and Incentives For Top Performers
    • Rewards Given for Outstanding Performance

    I would still love to be employed here, if it weren't for the relocation of my family.

    Cons

    You get a lot of irate customers because previous call center agents/technicians were not doing their job right. They have to call back in multiple times and make it difficult for you to solve their problem because they don't trust you and request a supervisor. It hits your "First Call Resolution" score, and ultimately, your monthly score card, so then you get coached over something that was not your fault.

    All customer service reps learn how to effectively manage these kinds of customers in time. It's sad though, because it could have been solved the first time if someone could have done their job right the first time.

    Advice to Management

    As far as the Denver call center goes, none. They are doing a great job.

  8. "Great Benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Comcast full-time

    Pros

    The benefits both health benefits and employee discounts are awesome

    Cons

    Very High stress without clear direction

    Advice to Management

    all of management needs to be on the same page ratings on the same employee should not vary by more than 10 points if all supervisors are employing the same rating sysytem,


  9. "Cusromer care"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Payroll Specialist in Glen Ellyn, IL
    Former Employee - Payroll Specialist in Glen Ellyn, IL
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at Comcast full-time (More than 3 years)

    Pros

    Co workers culture nice facility

    Cons

    Work life balamce when you new


  10. "Great benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at Comcast full-time (More than 3 years)

    Pros

    down to earth people, pay was decent, benefits were oookkk

    Cons

    hated company by the public and company does little to nothing to change that. makes you ashamed to say where you work

    Advice to Management

    review your PR and marketing Strategies


Showing 6,735 of 7,019 reviews
Reset Filters