Comcast Reviews in Sandy, UT | Glassdoor

Comcast Sandy Reviews

Updated January 5, 2017
26 reviews

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Sandy, UT

3.3
Star Star Star Star Star
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Approve of CEO
Comcast Chairman and CEO Brian L. Roberts
Brian L. Roberts
17 Ratings

26 Employee Reviews

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Pros
Cons
  • Work-life balance could be better (in 146 reviews)

  • Comcast has gotten a bad reputation for customer service but they are working very hard to turn it around (in 330 reviews)

More Pros and Cons

  1. Helpful (1)

    "Payment services sr rep 1"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Rep1 Payment Services in Sandy, UT
    Current Employee - Senior Rep1 Payment Services in Sandy, UT
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    I love the people on my team.

    Cons

    I hate that the customer surveys effects our commission

    Advice to Management

    Just have everyone on the same page


  2. "Okay"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Payment Specialist in Sandy, UT
    Former Employee - Payment Specialist in Sandy, UT
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Comcast full-time (More than a year)

    Pros

    free cable and internet and fuud

    Cons

    lots of yelling and screaming

    Advice to Management

    they don't do anything


  3. Helpful (1)

    "Comcast Abuses Employees"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Sandy, UT
    Former Employee - Customer Service Representative in Sandy, UT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Comcast full-time (More than 5 years)

    Pros

    Was a great place to work. Now Comcast is trying to fix their poor reputation by forcing all front line employees to take the brunt of punishment by customer who are still frustrated and hate Comcast marketing and pricing plans. This place needs a union as management abuses employees. CWA 7704 represents this industry. Comcasters need to unite.

    Cons

    Comcast collection Sandy and I also worked at the retail store. Employees are now powerless to defend themselves against abuse. Foul language, name calling etc. Customers have learned that this is the new policy and will "punish" the front line reps who do not make the decisions the customer is upset over. If you want to be called nasty names that can't even be listed here, join Comcast. And management will not support you. Supervisors refuse to take customer calls because they don't want the abuse either. 20% of employees are on some form of FMLA to avoid going to work. Most employees on the floor fear for their jobs on a daily basis. If you are coming up on 5 years to have 3 weeks vacation you won't make it. They will find some reason to terminate your employment. Comcast systems will have issues that cut into your commissions. If you bring it up your blackballed. But it takes away form your pay. Managers and supervisors are obviously on a different compensation program as their goals are in direct conflict to what gets you paid. Stay away from here. Ask what happened to all the veteran agents. We are all gone.

    Advice to Management

    You have stopped caring about the individual, you abuse power, you make your employees live in fear. Employees need a union CWA 7704 represents employees of competitors. Google it, employees need to contact them.


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  5. "Collections and customer service representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Collections Agent in Sandy, UT
    Current Employee - Collections Agent in Sandy, UT
    Recommends
    Positive Outlook

    I have been working at Comcast full-time (More than a year)

    Pros

    Great management, positive environment , great benefits!

    Cons

    The hours and getting another shift

    Advice to Management

    Daycare would nice at the location and better work hours. Especially for single moms


  6. "customer service"

    Star Star Star Star Star
    Former Employee - Customer Service Representative in Sandy, UT
    Former Employee - Customer Service Representative in Sandy, UT

    I worked at Comcast full-time (More than 3 years)

    Pros

    Great benefits, and nice work enviorment.

    Cons

    Last of flexibility, be more helpful to employees needs.


  7. "Loved working here"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Collections Specialist in Sandy, UT
    Former Employee - Collections Specialist in Sandy, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Comcast (Less than a year)

    Pros

    Great environment
    Loved the onsite gym
    loved the complimentary drinks
    loved being able to decorate my desk

    Cons

    No downsides to working for comcast

    Advice to Management

    keep up the great work


  8. "Direct Sales Rep"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Direct Sales Representative in Sandy, UT
    Former Employee - Direct Sales Representative in Sandy, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Comcast full-time

    Pros

    Great Pay and opportunity for advancement

    Cons

    None that I can think of


  9. "Special Projects"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Special Projects Coordinator in Sandy, UT
    Current Employee - Special Projects Coordinator in Sandy, UT
    Recommends
    Positive Outlook

    I have been working at Comcast full-time (More than 3 years)

    Pros

    Great company with great benefits. Great work place with a lot of opportunity to grow. Company cares for their employees and customers.

    Cons

    I do not have any.


  10. Helpful (1)

    "Collections back office"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Office Assistant in Sandy, UT
    Former Employee - Office Assistant in Sandy, UT
    Doesn't Recommend
    Neutral Outlook

    I worked at Comcast full-time (More than 10 years)

    Pros

    Benefits and work with you on hours and vacation time. Training

    Cons

    Updates for hiring into another higher step is not done very well

    Advice to Management

    Employees should be treated like customers as well


  11. "Collections review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Collections Representative in Sandy, UT
    Current Employee - Collections Representative in Sandy, UT
    Recommends
    Neutral Outlook

    I have been working at Comcast full-time (Less than a year)

    Pros

    Loved working there! free cable and wifi, just had to pay for the equipment which was discounted, great incentive. My Supervisor was very efficient in letting me know how i can improve to make more money and motivate me to succeed

    Cons

    There aren't too many cons here. They are for the most part flexible if you know in advanced that you need a day off you can trade or just schedule it off.



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