Comcast Support Reviews | Glassdoor

Comcast Support Reviews

Updated April 23, 2017
214 reviews

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Support

3.0
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Comcast Chairman and CEO Brian L. Roberts
Brian L. Roberts
97 Ratings

Employee Reviews

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Pros
Cons
  • Work-life balance could be better (in 148 reviews)

  • Comcast has gotten a bad reputation for customer service but they are working very hard to turn it around (in 330 reviews)

More Pros and Cons

  1. "Great place to work, be ready to be redundant."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tier II Tech Support in Knoxville, TN
    Former Employee - Tier II Tech Support in Knoxville, TN
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Comcast full-time (Less than a year)

    Pros

    Amazing benefits, great amount of PTO, great training, company really did value their employees and went to great lengths to make them feel comfortable

    Cons

    Redundant questions, not much past that. You just had to be ready to answer the same question the exact same way 20 times a day

    Advice to Management

    Answer more direct questions


  2. "Ummmm okaish"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tech Support Representative in Horsham, PA
    Former Employee - Tech Support Representative in Horsham, PA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Comcast full-time (More than a year)

    Pros

    Good benefits, full time job, PTO is awsome.

    Cons

    no place to grow, sales quota was pushing me to worry more about selling than to actually fix the problem.

    Advice to Management

    Real techs are not sales persons.


  3. "Good entry level position"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tech Support in New Castle, DE
    Current Employee - Tech Support in New Castle, DE
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Comcast full-time (More than 5 years)

    Pros

    Got the job with little experience, good pay for an entry level position.

    Cons

    Not a lot of chances to move up from entry level, although the pay for entry level was good there wasnt much of a chance to build upon that pay.


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  5. Helpful (1)

    "not for me"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Representative in Horsham, PA
    Current Employee - Technical Support Representative in Horsham, PA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Comcast full-time (More than a year)

    Pros

    Free coffee, free cable thats about it

    Cons

    just about Eveything else there is

    Advice to Management

    quit


  6. "Collections Support"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Colletions Support in Sandy, UT
    Current Employee - Colletions Support in Sandy, UT
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Comcast (More than 3 years)

    Pros

    Free Comcast services and close

    Cons

    Disrespectful customers, low pay for work performed

    Advice to Management

    Pay decent to retain good employees


  7. "Comcast/Xfinity"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tech Support in Colorado Springs, CO
    Former Employee - Tech Support in Colorado Springs, CO
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Comcast full-time (More than 3 years)

    Pros

    Excellent benefits (Free Cable/phone & high speed internet). Good working environment. Good team support & coworkers.

    Cons

    Pore communication (Some times customers were aware of changes before we were told). Focus on metrics rather than customer resolution. Can be stressful when dealing with irate customers.

    Advice to Management

    Focus more on helping customers rather than how long it takes. Don't just say were empowering you to resolve customers issues, give us the tools to actually do so. Need to have way to fallow up on reoccurring issues.


  8. "This job is all about good customer service and fixing there issues over the phone."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Representative in Mount Laurel, NJ
    Current Employee - Technical Support Representative in Mount Laurel, NJ
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Comcast full-time (Less than a year)

    Pros

    Technical support in tier 3 offers a lot to its employees good team work a lot to learn and good Benifits after 90 days

    Cons

    Once you are in, you cannot change your department you have to wait for entire year to move to another department.


  9. "CAE 3 Comcast Business in Horsham Central Division"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CAE - IP Support Specialist in Horsham, PA
    Current Employee - CAE - IP Support Specialist in Horsham, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Comcast full-time (More than a year)

    Pros

    Great environment, great people, extremely friendly and encouraging place to work. Love it majority of a time

    Cons

    pay is fair for the skill set required, but lack of opportunities to grow. Very limited openings within the call center. Lack of training and limitations to be able fully help customers solve their issues

    Advice to Management

    Project Nirvana should be taken as a standard for all tech support agents and even more abilities to help solve issues for customers, with proper training.


  10. "Data Quality"

    Star Star Star Star Star
    • Career Opportunities
    • Comp & Benefits
    Current Contractor - ETL Developer, Production Support, Adhoc Analysis in Aurora, CO
    Current Contractor - ETL Developer, Production Support, Adhoc Analysis in Aurora, CO

    I have been working at Comcast as a contractor (More than a year)

    Pros

    Working at Comcast has given me the opportunity to develop myself; take the time to grow and learn, and that was really important to me during the time in my life when I joined the company.

    Cons

    Getting to know dissatisfaction of some of the people from customer service


  11. "Tier 3 Tech support"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tier III Tech Support in Greenwood Village, CO
    Former Employee - Tier III Tech Support in Greenwood Village, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Comcast (More than a year)

    Pros

    You get paid an ok amount but it enough to deal with all of the crap that will happen to you in that company

    Cons

    The department sucks, the supervisors are terrible people, the director is too busy to care about his employees, a lot of harassment and unethical practices take place in the ACES department. They lie and say there are lots of chances for promotions but that is ONLY if they like you.

    Advice to Management

    Fire everyone and start brand new!