Comcast Support Reviews | Glassdoor

Comcast Support Reviews

Updated November 17, 2017
236 reviews

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Support

3.2
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Comcast Chairman and CEO Brian L. Roberts
Brian L. Roberts
106 Ratings

Employee Reviews

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Pros
Cons
  • There is no work / life balance (in 186 reviews)

  • All customer service reps learn how to effectively manage these kinds of customers in time (in 354 reviews)

More Pros and Cons

  1. "Great place to get your foot in the door"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tech Support Tier III in Greenwood Village, CO
    Current Employee - Tech Support Tier III in Greenwood Village, CO
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Comcast full-time (More than a year)

    Pros

    Comcast as an employer is great, very transparent and has great policies that are fair and for the good of the employee.

    Cons

    Depending on where you are, workplace drama or management can really make or break your time with an otherwise great company.
    As well, schedules are very inflexible and don't cater to family life well in some departments.

    Advice to Management

    Micro managing your employees and treating them like children will get negative results every time.


  2. "Helpdesk - Buisness"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Support in Milford, NH
    Former Employee - IT Support in Milford, NH
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Comcast full-time (Less than a year)

    Pros

    Comfortable working environment, good compensation.

    Cons

    Disorganized, over paid leadership.

    Advice to Management

    Listen to issues.

  3. "Tier 3 tech support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tier III Tech Support in Greenwood Village, Arapahoe, CO
    Former Employee - Tier III Tech Support in Greenwood Village, Arapahoe, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Comcast full-time (More than 3 years)

    Pros

    Differential and free cable

    Cons

    Management, pay and people being children in the work place of adults

    Advice to Management

    Stop playing favorites and look at who's the better tech, also it's not a damn call center tier 3 can never work like that. And also watch managers and supervisors who harrase with cameras and also having others managers back when the management is in the wrong.


  4. "IT Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Support in Denver, CO
    Former Employee - IT Support in Denver, CO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Comcast full-time (More than 5 years)

    Pros

    Highly discounted TV and Internet.

    Cons

    Management is too focused on being politically correct. If someone is a bad fit for the team instead of removing them they continuously coach to the year end review. You can show up to this job, do the bare minimum, and get promoted. Those that aspired to do more and get better we’re punished.

    Advice to Management

    Stop hiring nontechnical people to manage technical teams.


  5. Helpful (1)

    "tier 1 technical support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Teir I Technical Support in Horsham, PA
    Former Employee - Teir I Technical Support in Horsham, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Comcast full-time (More than a year)

    Pros

    fellow employees were friendly at least to me

    Cons

    everything else, pushes problems to employees, faulty software and technology, a lot of the regular employees were smarter than management


  6. Helpful (1)

    "T3 tech support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - T3 Tech Support NCOE in Denver, CO
    Current Employee - T3 Tech Support NCOE in Denver, CO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Comcast full-time (More than 3 years)

    Pros

    awesome benefits: 401 matching up to 4%, ESP (employee stock purchase with discount 15%), Flex spending acct, insurance: health. dental, vision, choice of life insurance)

    Cons

    Very tough regiments, some requirements almost impossible. terrible balance work - life. lower then average LOB pay

    Advice to Management

    Management should protect employee, assist in career, not putting blocks


  7. "A good company and very employee concenteric"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technician Support Center Engineer in Everett, WA
    Current Employee - Technician Support Center Engineer in Everett, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Comcast full-time (More than 3 years)

    Pros

    Employee focused
    A good culture
    Good Diversity
    Many ways to advance and progress

    Cons

    Frustrating Processes at times
    Inconsistent culture depending on location
    Can be hard to advance

    Advice to Management

    Make things more consistent and more of a meritocracy and I think this company will become bigger than google.

  8. "If you have the work ethic to excel, you'll do great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tier III Advanced Support in Greenwood Village, Arapahoe, CO
    Former Employee - Tier III Advanced Support in Greenwood Village, Arapahoe, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Comcast full-time (More than a year)

    Pros

    The pay is great
    Opportunity to move to many different departments
    Benefits are outstanding
    Quarterly bonuses are awesome
    Good Training to get you ready

    Cons

    If you get a bad supervisor, your stuck with them for awhile
    Shift bids based on tenure(But by 2 years I was near the top of the tenure)
    VERY angry customers, expect to get cursed out


  9. "Customer focussed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Advanced Product Support in Hudson, NH
    Current Employee - Advanced Product Support in Hudson, NH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Comcast full-time (More than 8 years)

    Pros

    Always striving to improve customer relations. Cable has had a bad name for a long time but Comcast truly cares about the customer experience.

    Cons

    Sometimes the actions of a few create management to use a blanket policy for resolution instead of just addressing situations one on one.


  10. Helpful (1)

    "Technical Support Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Supervisor in Hudson, NH
    Current Employee - Technical Support Supervisor in Hudson, NH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Comcast full-time (More than a year)

    Pros

    Great opportunity with many projects and professional development

    Cons

    Rigid corporate culture with little to no room for personal choice or autonomy

    Advice to Management

    Loosen up and trust your management team to made decisions