Comcast Reviews in West Palm Beach, FL | Glassdoor

Comcast West Palm Beach Reviews

Updated February 14, 2017
27 reviews

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West Palm Beach, FL

3.6
Star Star Star Star Star
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Comcast Chairman and CEO Brian L. Roberts
Brian L. Roberts
16 Ratings

27 Employee Reviews

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Pros
Cons
  • There are so many resources for success the work life balance is really good (in 151 reviews)

  • Comcast has gotten a bad reputation for customer service but they are working very hard to turn it around (in 338 reviews)

More Pros and Cons

  1. Helpful (1)

    "Customer Billing Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Associate in West Palm Beach, FL
    Current Employee - Customer Service Associate in West Palm Beach, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Comcast full-time (More than a year)

    Pros

    Steady pay, great people to work with, & support you will receive. We have good benefits for you and your family. This will help pay your bills and provide for yourself and the family. Be eager to learn and willing to grow. Remember every job not perfect, but bills still have to be paid. And one thing is your great attitude makes it work for you and others.

    Cons

    We work with some tough customers sometimes, and that's part of the job. You just want to stay positive though. and give them the best you can.

    Advice to Management

    Let's do more Comcast events.


  2. Helpful (2)

    "10 YEARS WASTED"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Sales Executive in West Palm Beach, FL
    Former Employee - Customer Sales Executive in West Palm Beach, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Comcast (More than 8 years)

    Pros

    commission, benefits, perks, incentives, vacation time

    Cons

    power tripping management, self concerned human resources dept, not focused on helping and saving customers, no loyalty to long time employees

    Advice to Management

    Make your customers concerns a priority


  3. "Billing Customer Account Executive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Need to Ask and Act On Employees Inputs in West Palm Beach, FL
    Former Employee - Need to Ask and Act On Employees Inputs in West Palm Beach, FL
    Recommends
    Positive Outlook

    I worked at Comcast full-time (Less than a year)

    Pros

    Always showed a welcoming face.

    Cons

    Very stressful position to deal with customers that are hi-rated.

    Advice to Management

    Need to ask and act on employees inputs.


  4. "Billing Customer Service Rep."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Billing Customer Service in West Palm Beach, FL
    Current Employee - Billing Customer Service in West Palm Beach, FL
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Comcast full-time (More than 10 years)

    Pros

    This position is actually the frontline for the majority of calls, which means one would need to be great at multitasking to avoid too many transferring to the correct department.

    Cons

    This particular position requires the Agent to answer many calls about a customer bill. (some times repeating the same information) The agent must be able to maintain a great attitude and do not take anything personal and upsell .


  5. Helpful (1)

    "Good Company not so good middle management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Finance and Accounting in West Palm Beach, FL
    Current Employee - Finance and Accounting in West Palm Beach, FL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Comcast full-time (Less than a year)

    Pros

    Great benefits and stable company. Very large company so have opportunities if you are able to move and have good local leadership.

    Cons

    My experience with my direct management team has not been a positive experience. Despite the company's promise to provide a fair performance evaluation, if your manager does not "like" you personally they have an ability to destroy your future growth options with subjective feedback.
    While this can occur any place you work, complaints will get you no-where. Unless you are willing to have less then competitive salary and can live with a sense of insignificance depending on your role then I would look into another strong company.

    Advice to Management

    Truly secure the anonymity of Credo survey respondents. Comments that are very specific an identifiable to a particular person should not be shared with the direct management line. Retribution does occur and honest feedback is not welcomed or responded to fairly.


  6. Helpful (1)

    "My job is great"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Billing Supervisor in West Palm Beach, FL
    Current Employee - Billing Supervisor in West Palm Beach, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Comcast full-time (More than a year)

    Pros

    People are the pros. The diversity and the focus on building morale and a better work environment is amazing. Work life balance and schedule flexibility is awesome.

    Cons

    Pay scale is the con here because we do a lot of work and the company makes way too much to pay leadership so little.

    Advice to Management

    Be open to all suggestions that improve process and procedures


  7. "Customer care"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in West Palm Beach, FL
    Former Employee - Anonymous Employee in West Palm Beach, FL
    Doesn't Recommend

    Pros

    Call center management does try to make it feel like you are a part of a team. The benefits that are offered are very good

    Cons

    Poor pay for the work, very difficult to reach the metrics and next to no opportunity for advancement.

    Advice to Management

    My suggestion is to truly let the agents know what their job really is. After being on the phone for over 6 years I never knew what management wanted. Think customer first or just sell more services to customers who were having service problems. Are the agents really supposed to help the customer or just sell products and services, I was in billing not sales.


  8. "Team lead"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Lead in West Palm Beach, FL
    Former Employee - Team Lead in West Palm Beach, FL

    I worked at Comcast (More than 5 years)

    Pros

    Very caring people and working environment. health insurance and employment benefits are great. Very good for someone who is going to school and working full time.

    Cons

    Keeps restructuring and reorganizing which leads to layoff and shutting departments down. Career growth isn't that great and you have to know someone to raise you to the next level.


  9. "Billing specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Account Executive in West Palm Beach, FL
    Former Employee - Customer Account Executive in West Palm Beach, FL
    Recommends
    Neutral Outlook

    I worked at Comcast full-time (More than 8 years)

    Pros

    I loved working at Comcast. For the most part, they cared about us as employees. They offered excellent perks and benefits

    Cons

    They became more stringent and were farming out jobs to India, Jamaica and the Philippines

    Advice to Management

    appreciate your employees and faithful customers...they are the lifeblood of any successful company. Duh


  10. "Awesome place to work for."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - TechOps Supervisor in West Palm Beach, FL
    Current Employee - TechOps Supervisor in West Palm Beach, FL
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great benefits and job security

    Cons

    Below average salary for the amount of work


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