Comerica Reviews | Glassdoor

Comerica Reviews

Updated April 22, 2017
538 reviews

Filter

Filter

Full-time Part-time

3.3
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
Comerica Chairman, President, and CEO, Comerica Incorporated and Comerica Bank Ralph W. Babb Jr.
Ralph W. Babb Jr.
203 Ratings

538 Employee Reviews

Sort: Popular Rating Date

Pros
Cons
  • Unfortunately, Upper Management has decided that the top down super sales environment is the way of the future (in 20 reviews)

  • outdated technology, conservative company to the point your sales goals are affected (in 18 reviews)

More Pros and Cons

  1. Helpful (1)

    "Used to be Customer Focused"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Banking Center Manager in Houston, TX
    Current Employee - Banking Center Manager in Houston, TX
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Comerica full-time (Less than a year)

    Pros

    Good people in the banking centers, open positions, a more hands on approach with customers

    Cons

    Unfortunately, Upper Management has decided that the top down super sales environment is the way of the future. Huge amount of pressure to sell, sell, sell. Have nothing competitive in the market to offer, but yet we are supposed to always be closing. I came to the bank because it was a laid back environment that was focused on the customer. Now its just pound the phone, pound the pavement, pound the staff for numbers

    Advice to Management

    You are about to lose a huge amount of dedicated employees in your retail banks. You built an entire organization of account mangers to be focused on delivering quality service to customers, but now you expect them all to turn into super sales people. You didn't hire them for that, don't expect it to magically happen. If I wanted Wells Fargo sales pressure, I would have gone to work for Wells Fargo. If you want the numbers, then you might want to start by giving the BC's something to competive to sell. Everyone offers a smile and a handshake these days. Customers want a good product as well.


  2. "Fantastic Workplace"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Underwriting Associate in Long Beach, CA
    Current Employee - Underwriting Associate in Long Beach, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Comerica full-time (Less than a year)

    Pros

    I personally love it very much. People are really really nice. My first job out of school and learned a lot. Great rotational program. Fantastic work life balance. Pay is acceptable. Great benefit plans. Great retirement plans.

    Cons

    Somewhat slow on technology implementations.

    Advice to Management

    You are doing a great job Mr. Babb.


  3. "Used to be a decent place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Jose, CA
    Current Employee - Anonymous Employee in San Jose, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Comerica full-time (More than 10 years)

    Pros

    Great people, good work/life balance, good mentors

    Cons

    Going through a major restructure which is designed more to micromanage their processes.

    Advice to Management

    Treating people like a herd of cows is demotivating.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    "Avoid this place"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Credit Analyst in Houston, TX
    Former Employee - Credit Analyst in Houston, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Comerica full-time (More than 5 years)

    Pros

    It used to be a laid-back working environment, learned a lot, supported by managers. Good PTO, good credit training program, good health insurance coverage and options to pick for 401(k)

    Cons

    The company is going through major restructure that has laid off many long-term employees including cutting back on pension and overall expenses, resulting the delay in processing due to short staff and centralizing the credit department. Consolidating many departments together to cut cost. Constant change on personel. Office Politics.

    Advice to Management

    Listen to the lower staff people


  6. "Employee review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Auburn Hills, MI
    Current Employee - Anonymous Employee in Auburn Hills, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Comerica full-time (More than a year)

    Pros

    Work life balance, great work environment

    Cons

    Outdated technology, hard to advance because of tenured employees


  7. "Customer Service Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSR- II in Kalamazoo, MI
    Current Employee - CSR- II in Kalamazoo, MI

    I have been working at Comerica part-time (Less than a year)

    Pros

    Great place for early start into getting experience for sales and customer service careers.

    Cons

    At a retail bank it is fairly slow pace sometimes gets boring

    Advice to Management

    Upgrade on company technology. To compete with other banks you need IT.


  8. "Bad management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Banker in Los Angeles, CA
    Former Employee - Banker in Los Angeles, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Comerica full-time

    Pros

    PTO. Friendly staff. That's it! I really don't have anything else to add as positive. Sorry can't think of anything!

    Cons

    As soon as you are a great performer and about to make a great commission, management purposely finds creative unethical ways of writing you up in order to block you from receiving the commission that you had worked so hard for. Who pockets that commission instead is your manager who is willing to sell his soul to the devil for walking all over his employees and gaining some extra bucks,trying to make himself look good and pocket their commission. Very unethical management. Instead of encouraging good employees they find creative unethical ways to cut them!

    Advice to Management

    How you treat your employees says a lot about you!


  9. "Customer service representative I"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Customer Service Representative I in Arlington, TX
    Current Employee - Customer Service Representative I in Arlington, TX
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Comerica full-time (Less than a year)

    Pros

    The company normally tries to do whatever they can to make the customer happy. The benefits and PTO are pretty good.

    Cons

    The technology is so outdated for the teller system it effects the customer service. It makes it more difficult and inefficient to assist the customers.

    Advice to Management

    Invest more in the technology


  10. Helpful (1)

    "Comerica is going through many changes right now"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Credit Specialist in Costa Mesa, CA
    Current Employee - Credit Specialist in Costa Mesa, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Comerica full-time

    Pros

    Been with Comerica for 5 years. Has been a great company to move up through and gain experience.

    Cons

    Currently restructuring causing many positions to be relocated and responsibilities shifting.


  11. "Decent Company to Work For"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Livonia, MI
    Current Employee - Anonymous Employee in Livonia, MI
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Comerica full-time (More than a year)

    Pros

    Very knowledgeable people that have been there a long time in some departments.
    Good 401(k) and generous vacation time.

    Cons

    Not always the most qualified people are in management.


Showing 538 of 550 reviews
Reset Filters