Comerica Reviews | Glassdoor

Comerica Reviews

Updated July 24, 2017
564 reviews

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3.3
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Comerica Chairman, President, and CEO, Comerica Incorporated and Comerica Bank Ralph W. Babb Jr.
Ralph W. Babb Jr.
216 Ratings

564 Employee Reviews

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Pros
Cons
  • Slow branches and big sales goals (in 20 reviews)

  • Unfortunately, Upper Management has decided that the top down super sales environment is the way of the future (in 20 reviews)

More Pros and Cons

  1. "Trust Administrator"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Ann Arbor, MI
    Former Employee - Anonymous Employee in Ann Arbor, MI
    Recommends

    I worked at Comerica full-time (More than a year)

    Pros

    Friendly staff and great benefits

    Cons

    Extremely antiquated technology and internal processes


  2. "Deep, deep issues under the surface (Reconsider)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Comerica full-time (Less than a year)

    Pros

    Maybe at one point relationship inclined. Lots of people escaping has a potential to allow growth opportunities.

    Cons

    Management is at a cross road. No direction & false promises are daily constants. All about saving money at the expense of employees; being run by consulting reports rather than insight and values. 0 appreciation and ridiculous systems in place, followed by constant moving and shuffling around as a "pool" system. Almost really sad to watch.

    Advice to Management

    Not even sure where to start. So much is wrong. Top people could care less about others, to the point of an utter communication break-down. Never communicated the company's goal...to be a Wells Fargo quota bank? To actually care? Not sure. Everyone has different information, human resources has very little understanding of banking, and existing employees are expensed.

    Look at how many long-term people have been leaving the bank. Maybe on the surface it isn't obvious to customers but serious issues are not even close to being addressed or dealt with properly.

  3. Helpful (1)

    "Vice President Relationship Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Vice President, Relationship Manager in Costa Mesa, CA
    Former Employee - Vice President, Relationship Manager in Costa Mesa, CA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Comerica full-time (More than a year)

    Pros

    Good Benefits credit flexibility throughout the organization

    Cons

    limited autonomy, weak leadership culture and very limited support available to help you do your job.

    Advice to Management

    embrace collaboration and focus more on developing great leaders at the group level as opposed to great bankers who can't lead or manage.


  4. Helpful (1)

    "Banker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Banker
    Current Employee - Banker
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Comerica full-time (More than 3 years)

    Pros

    Locations, benefits, depends on position but pay is okay

    Cons

    Poor management, lack of training, lack of support, does not follow Human Resources guidelines, lack of ethics, poor to little at all response time to concerns, lack of appreciation or value

    Advice to Management

    Support your staff, properly train your team, hire people who care and are not about themselves, learn to listen more than you speak and take employee concerns seriously and stop hiring over qualified people for positions that they grow out of quicker than you care to admit


  5. "Poor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Santa Clara, CA
    Current Employee - Customer Service Representative in Santa Clara, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Comerica full-time (Less than a year)

    Pros

    Weekends off and off by 5

    Cons

    Manager don't know what they are doing


  6. Helpful (1)

    "Banker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Comerica full-time

    Pros

    The company pays well & has great values.

    Cons

    The bank is still stuck in the 60's systems & training wise. People are training people & they are doing it all wrong.

    Advice to Management

    Pay more attention to your employees & stop setting them up for failure.


  7. Helpful (2)

    "Not recommended..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Personal Banker II
    Former Employee - Retail Personal Banker II
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Comerica full-time (More than 5 years)

    Pros

    Great Co-workers in banking center. Good opportunity to start in financial industry. Hours are good, pay is decent. Generous PTO.

    Cons

    Claims to be a Texas based Bank but operations are all in Michigan. May be a good fit in other markets but not a good fit for Texas.

    Sales goals are all that matter in the retail bank. Retail bank claims that customer service and building relationships with customers are the main priorities but they really don't care what you do as long as you meet your goals and complete all the required metrics.

    Incentive comp isn't that great for personal bankers even if you meet and exceed your goals.

    Over emphasis on JD Power Surveys being perfect. Daily conference calls to review area scores. Management expects you to tell the customer to give the highest score possible on survey.

    Advice to Management

    Not sure there is any way to change this organization. It's so set in it's ways, change seems almost impossible.

  8. Helpful (2)

    "Current employee morale is down"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Relationship Manager in San Antonio, TX
    Current Employee - Relationship Manager in San Antonio, TX
    Doesn't Recommend
    Negative Outlook

    I have been working at Comerica full-time (More than 3 years)

    Pros

    Great management, flexible on work hours, ability to work from home, fantastic benefits.

    Cons

    Downsizing local support staff, systems are really old, company doesn't provide good training - only online platforms, people morale is really low.


  9. "Retail Personal Banker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Pasadena, TX
    Former Employee - Anonymous Employee in Pasadena, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Comerica full-time

    Pros

    Lobby closes early, great environment

    Cons

    Slow traffic, cold calling, outside sales


  10. "Easy work, good benefits."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative
    Recommends
    Positive Outlook

    I worked at Comerica part-time (More than a year)

    Pros

    Comerica is a slower paced bank. I worked here part time but still received a full benefits package (dental, medical, vision). The hours were flexible working part time.

    Cons

    Technology was outdated. It took a long time to process transactions.


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