Comerica Reviews in San Jose, CA | Glassdoor

Comerica San Jose Reviews

Updated April 22, 2017
9 reviews

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San Jose, CA

3.2
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Comerica Chairman, President, and CEO, Comerica Incorporated and Comerica Bank Ralph W. Babb Jr.
Ralph W. Babb Jr.
4 Ratings

9 Employee Reviews

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Pros
Cons
  • Slow branches and big sales goals (in 20 reviews)

  • Unfortunately, Upper Management has decided that the top down super sales environment is the way of the future (in 20 reviews)

More Pros and Cons

  1. "CSR - Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative I in San Jose, CA
    Current Employee - Customer Service Representative I in San Jose, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Comerica part-time (Less than a year)

    Pros

    The company is great and tends to hire from within. High sales commissions and sense of community. Huge focus on Customer Service and Satisfaction. They pay better than most larger banks.

    Cons

    Systems are archaic, it's really amazing they can still run such old machines. A good chunk of job responsibilities revolve around making up for poor systems.
    Regional Managers prioritize sales numbers above all else; a good report means more than management skills.

    Advice to Management

    If a BC has a high turnaround rate, there is probably a reason. Some managers are very successful salespeople but can be terrible leaders and it makes everyone bellow them unhappy.


  2. Helpful (4)

    "Used to be a decent place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Jose, CA
    Current Employee - Anonymous Employee in San Jose, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Comerica full-time (More than 10 years)

    Pros

    Great people, good work/life balance, good mentors

    Cons

    Going through a major restructure which is designed more to micromanage their processes.

    Advice to Management

    Treating people like a herd of cows is demotivating.

  3. "Vice-President"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Jose, CA
    Current Employee - Anonymous Employee in San Jose, CA
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at Comerica (More than a year)

    Pros

    Good people to work with and good benefits

    Cons

    Bank has been slow to change. Currently going through a restructuring. Technology poor. Many processes manual

    Advice to Management

    Analyze the project decisions being made at a Senior Management levels. Many create additional work and does not add any value to the Company


  4. "Senior Vice President"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Credit Administration Officer in San Jose, CA
    Former Employee - Credit Administration Officer in San Jose, CA
    Recommends
    Positive Outlook

    I worked at Comerica (More than 8 years)

    Pros

    Strong interactive and professional work groups

    Cons

    Shift to total sales focus


  5. "Acquisitions"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Consultant in San Jose, CA
    Former Employee - Consultant in San Jose, CA
    Doesn't Recommend
    Positive Outlook

    I worked at Comerica full-time (Less than a year)

    Pros

    Close to home and plenty of parking

    Cons

    Most of the employees are rude and arrogant.

    Advice to Management

    Need to replace all and start over fresh as all and I do mean all are arrogant sand rude


  6. "VP - Senior Relationship Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President - Senior Relationship Manager - CA Market in San Jose, CA
    Current Employee - Vice President - Senior Relationship Manager - CA Market in San Jose, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Comerica full-time (More than 3 years)

    Pros

    Good people friendly environment with good reputation in a very competitive marketplace.

    Cons

    Midwestern roots creates focus more on tenure than talent & capability.

    Advice to Management

    Despite price pressures and intense competition, we need to increase our investment in systems/processes and top people.


  7. "Safe but Stale Bank"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Banking Center Manager in San Jose, CA
    Former Employee - Assistant Banking Center Manager in San Jose, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Comerica full-time (More than 3 years)

    Pros

    Customer base is loyal and overall enjoyable. It has a small bank feel to it and you can really build relationships with co-workers and customers.
    There is an emphasis on sales, but the goals are very manageable. For the most part, you can excel as long as you are motivated and consistent (as with a majority of sales positions).
    Relative to other banks, base pay is also above average, however it is harder to increase your salary via commission.

    Cons

    It is too safe and stale of an organization for me. As you work your way up in management you will begin to inherit many workers that have been in the same job for 20 years. It is full of very nice people, however very mediocre professionally and can even be very immature. There were times when you take a step back and realize there are a dozen 40+ employees acting as if this was the bank version of "Mean Girls" where both men and women play.

    Advice to Management

    There is really no substantial difference between those that excel and those who don't at Comerica. I was able to move up, however you have to be in a very specific position to do so. Most of the time, the people above you are 20 year dead weight and there is nowhere to go up, you have to go out of the company to move your career along.
    Also, move into the 20th

  8. Helpful (1)

    "Credit Analyst Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Credit Analyst in San Jose, CA
    Current Employee - Credit Analyst in San Jose, CA
    Doesn't Recommend

    I have been working at Comerica full-time (More than a year)

    Pros

    Opportunity to learn extensively about credit and cash flow lending

    Cons

    Bureaucratic bank, tons of internal policies and procedures that are counter-productive to real work getting done.
    Very hierarchical
    Outdated technology (uses DOS)


  9. "Sell Sell Sell"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager in San Jose, CA
    Former Employee - Assistant Manager in San Jose, CA
    Doesn't Recommend
    No opinion of CEO

    Pros

    if you sell, you get rewarded well with titles and etc.

    Cons

    If you like operations, this isnt for you because they dont care if you do things efficiently. as long as you bring in the numbers.


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