CommerceHub Reviews | Glassdoor

CommerceHub Reviews

Updated July 18, 2018
66 reviews

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3.4
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Frank Poore
40 Ratings

66 Employee Reviews

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Pros
  • "Laid back work environment with good work/life balance" (in 7 reviews)

  • "Great culture, innovative tech, great people who take their work seriously but not themselves" (in 6 reviews)

Cons
  • "The management thinks it’s this great company" (in 3 reviews)

  • "Poor job security: People are frequently let go with little warning or reason" (in 3 reviews)

More Pros and Cons

  1. "Human Resources"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Current Employee - Anonymous Employee in Albany, NY
    Current Employee - Anonymous Employee in Albany, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CommerceHub full-time (Less than a year)

    Pros

    Collaborative team, challenging work, work life balance, flexibility, hard work is always rewarded.. I love it here!

    Cons

    It is a fast paced environment, which is not a "con" for me but may be for some people who do not wish to work at a quick pace

    Advice to Management

    Keep listening to your employees, it is so appreciated!


  2. Helpful (4)

    "Account Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at CommerceHub full-time (Less than a year)

    Pros

    The company is very healthy and has a positive future in Albany.

    Cons

    The Seattle office seems to have been left for dead. I was employed for about 8 months with no training and was doing work that I did not sign up for. I was hired as an analyst but ended up doing random task work to assist the eCommerce Managers when they were overloaded. It was a dead end job and do not regret my decision to leave. The CEO is smart and clearly successful for a reason. However, he made a strange decision to buy Mercent and incorporate them into the CHUB business model. Execution was poor and it seemed as if they have given up. One week before I started I was informed that the entire engineering team had either been laid off or was transition the the HQ in Albany. Big mistake. The team in Seattle had little tech support there and the team in Albany had no fundamental knowledge of the business or product.

    Advice to Management

    Fix what you broke in Seattle. There are talented people with good ideas but you've left them to rot with no resources.

  3. "Onboarding Representative"

    StarStarStarStarStar
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CommerceHub full-time (Less than a year)

    Pros

    Worked on the Onboarding team for several years and recently went through a transition to another team within the company. Onboarding Management and HR were very supportive of this transition! If you have short or long term goals that you would like to work towards within the company they are super supportive of that and will help you work towards achieving those goals which is one thing I love about the company.

    Onboarding is a close knit team with a great management and is a great place to work!

    Cons

    Not so much a con rather than a forewarning. Your time is split pretty evenly between emails and phone calls on a daily basis, so if you are the type who enjoys interacting with customers and working sort of as a project manager of sorts, this position would be for you. If you are the type who does not like being on the phones regularly, this may not be for you.


  4. Helpful (4)

    "Job Seeker Beware"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Engineer in Albany, NY
    Former Employee - Engineer in Albany, NY
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at CommerceHub full-time

    Pros

    * Decent pay/benefits for Albany
    * Lots of good talent/smart people
    * Company seems to be doing pretty successful

    Cons

    * HORRIBLE MANAGEMENT: This is by far the biggest one, and the reason for my 1 start rating. I don't for the life of me understand how managers are chosen here. It's definitely not the smartest people and also not those with the most experience. Most likely whoever is buddy/buddy enough with the higher-ups. CH philosophy dictates that managers don't actually have to understand what their team is doing in order to manage, and it shows. You'll often find yourself being told what to do by people who don't have a solid understanding of the task at hand. In addition, managers often use fear and deception to get what they want out of their subordinates, and are given relatively unchecked power. On the other hand, if you happen to get yourself a decent manager (of which there are a few), you're experience could be much better.
    * Elitist attitude: General sense of thinking they're better than everyone else, that they're the only "real" software company in Albany. CEO throws a big party for himself and spends half the time talking about how great he is.
    * Poor job security: People are frequently let go with little warning or reason. Unless you're high enough up the ladder, you're always standing on a trap door.
    * Poor work/life balance: While they advertise good work/life balance, the reality couldn't be further from the truth. Salaried employees are frequently made to work crazy hours, not to mention many teams require employee to do an on-call shift.

    Advice to Management

    Managers should be some of the most knowledgable people on the team, not the least. Fixing middle management will make a lot of problems go away. Also, learn some humility. You are not the best, I'm sorry.


  5. Helpful (5)

    "Get over yourself"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    They pay you
    They give benefits
    They provide coffee
    It has an office that’s not in Albany
    It’s in an ok location

    Cons

    The management thinks it’s this great company... welcome to Seattle where actual good companies exist. The CEO seems to think he’s a gift to humanity. It’s average pay at a company with pretty bad culture. I was there before and after the merger and it was like night and day (awesome and then awful). Listen to your employees instead of yourselves.

    Advice to Management

    Get over yourselves. No one is going to seek out employment here because you don’t pay well so do something else to at least pretend to stand out


  6. "Senior Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Vice President in Atlanta, GA
    Former Employee - Vice President in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at CommerceHub full-time (More than 8 years)

    Pros

    Great products and wonderful company to work for.

    Cons

    Located in Albany, NY and difficult to clients to visit.

    Advice to Management

    Keep doing what you are doing.


  7. Helpful (1)

    "The word UM"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales Representative in Albany, NY
    Former Employee - Inside Sales Representative in Albany, NY

    I worked at CommerceHub full-time (More than 3 years)

    Pros

    Good Benefits and good starting salary.

    Cons

    I seen a most resent video of the president of this company use the word UM several times. I had work in his sales department and was slamed repeatly for using the word UM in sales presentation.

  8. Helpful (1)

    "Fun Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Albany, NY
    Current Employee - Anonymous Employee in Albany, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CommerceHub full-time (More than 5 years)

    Pros

    The people are great, the company does a great job of doing fun events throughout the year. Most employees really value good quality work and it shows. Laid back work environment with good work/life balance.

    Cons

    Inconsistencies between management styles/departments, which can be frustrating if you switch teams.
    Lack of transparency in regards to pay/career pathing/bonus structure, etc.
    Frequent upper management turnover/restructuring.


  9. Helpful (4)

    "Strong Company, Stronger Opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Albany, NY
    Current Employee - Anonymous Employee in Albany, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CommerceHub full-time (More than a year)

    Pros

    CommerceHub is a thriving, profitable company in an extremely strong and growing industry. Being on the cutting edge of the market, they are well-positioned ahead of their competition. Bottom line, it's a very stable place to be.

    The office in Albany is beautiful, with the kind of amenities you see in sitcoms about Seattle startups; game room, walking path, community cafe/kitchen, lounges, the works. And the central Albany location makes it easy to access, even for those coming in from outside the city.

    The compensation is also strong, with a solid 401(k) match and rich health benefits (more on these in CONS). And they encourage a solid work-life balance, meaning no one is working 60 hour weeks. Teams pull together for big deliverables when needed, but late nights and weekend work are the exception not the rule, and leadership is highly appreciative of such efforts.

    The executive team is not your average gang of stuffed suits. The CEO and CTO (co-founders) are true pioneers, building CommerceHub from the lowest-invested tech startup among its peers, to the only giant left standing in their 20 year history. They regularly work right with their teams, and are frequent attendees at company events. Other VPs and C-level folks are equally accessible and engaged.

    Promotions and cross-hiring is BIG at CommerceHub. Hires frequently come from within and barely a week goes by that someone isn't moving to a new position or being promoted to leadership roles. It's great to see such a focus on promoting internal growth, there feels like there is plenty of room to grow on any team.

    The company events are worth mentioning. There are monthly main gatherings; from chili cookoffs to a full Thanksgiving banquet, a massive summer picnic to an all-employee rock band concert at the holidays, alongside frequent ice cream/popcorn socials and smaller one-off events.

    Most impressive was last year's inaugural "BrainStream" innovation project. Work was stopped for two full days while employees formed teams to literally work on any idea they thought might benefit the company or team. The energy was incredible, and the presented projects pushed some very interesting envelopes. I truly hope to see it happen again in 2018!

    Best of all, you get to work with great people, from all walks of life. Software engineers, customer support, writers and designers, marketing, and more all work in the same space and regularly interact and collaborate. People here are smart, motivated, and always willing to help a teammate out.

    Cons

    For all that CommerceHub has a robust culture, it feels a bit brittle at times. Company-sanctioned events are great, but tightly controlled, and employee contributions aren't well-received if they might take away from work time.

    The benefits provided are generous, but some are oddly lacking in the modern workplace. While there are locker/shower rooms and a few fitness classes (held in a cleared out conference room), there is no wellness program to speak of whatsoever. Physical and financial wellness programs are pretty powerful recruiting and retention tools, and CommerceHub appears to never have heard of them. The health plans are very rich, but all are on the pricey side, without a truly affordable option. Plus, despite offering a high-deductible option, there is no HSA or HRA offered with it -- meaning no company contributed funds and employees must set up their own accounts -- which is almost unheard of in today's benefit world.

    Oh, and if you're someone who is used to working remotely, you'll be disappointed to know CommerceHub has no flex-work program. Occasional remote work may be approved on a team-by-team basis, but in general it is not a part of the landscape.

    There is also next to no new employee nesting/training program. Everyone gets a half day of HR forms and benefits introduction, then training is purely a team-by-team affair, with no standard introduction to the company, history, culture, industry and competitive landscape, or anything else. I felt like I was floundering in many areas for several months after I was hired, knowing what I was doing, but having no idea how it fit into the larger picture.

    Advice to Management

    Fill in the benefit gaps, especially in terms of health and financial wellness programs. Set up an employer sponsored HSA or HRA to go with the HD health plan, and put a little cash in the piggy bank. And work on a common employee training program to help new hires get over that 90 day hump and not feel so lost in the woods!


  10. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    The people and work environment

    Cons

    Expected to stay late if salaried


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