CommerceHub Reviews | Glassdoor

CommerceHub Reviews

Updated May 29, 2019

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Found 119 reviews

4.3
StarStarStarStarStar
Rating TrendsRating Trends
88%
Recommend to a Friend
88%
Approve of CEO
Frank Poore
79 Ratings
Pros
Cons
  • "Parking was a issue, but CommerceHub now has a awesome shuttle that brings employees right to the door(in 12 reviews)

  • "Lower end of pay scale for Albany area(in 8 reviews)

More Pros and Cons
  1. Featured Review
    Helpful (3)

    "Best place to work in the capital region"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Albany, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CommerceHub full-time for more than 3 years

    Pros

    - Beautiful modern office space complete with game room, meditation room, mother’s room, yoga room (classes are offered!), large eat-in kitchen, 3rd floor café and more - Great health care benefits - True work/life balance - Fun employee events outside the office as well as in-office get togethers and treats - Holiday parties with generous gift giving - Annual bonuses - New ‘get to know’ the execs lunch-ins initiative,...

    Show More

    Cons

    - Parking is tough, especially in the winter months, but CommerceHub listened to employees and started a shuttle this year which helps tremendously in the cold weather - Open concept workspace can be loud and distracting - Sometimes there is unclear direction and decision making can be lengthy, but it seems to be getting better - Priorities change quickly, very faced paced environment (this is both a pro and a con...

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    Advice to Management

    - Keep listening to your employees, definitely seen a change within the last few months and feel heard - Be transparent and expose us to plans, roadmaps, and what is ahead for the company. You’re on a good track, keep it up. - Come out from exec offices and mingle with employees, get to know them when you can, we appreciate this

    CommerceHub2019-01-31
  2. "Breath Of Fresh Air"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Manager Business Intelligence in Albany, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CommerceHub full-time for more than 3 years

    Pros

    You will not find another company where the people are so eager to come together to solve a problem or create something new.

    Cons

    Leadership changes occur more frequently than what I experienced in other industries. This is probably just the nature of ecommerce or retail.

    CommerceHub2019-05-21
  3. "Excellent place to work with lots of perks and opportunity's for growth."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at CommerceHub full-time for less than a year

    Pros

    The people are amazing. The work environment is state of the art. The growth potential is endless. The CEO is very down to earth and great with employees. Employees needs are met and heard.

    Cons

    Salary Parking Some management is unaware of how to manage.

    Advice to Management

    Learn to talk to your employee instead of being talked at.

    CommerceHub2019-05-20
  4. "Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CommerceHub full-time for less than a year

    Pros

    Great company with great people. Culture is awesome and there is a good work/life balance.

    Cons

    Not a fan of Keurig coffee which is all there is here.

    CommerceHub2019-05-16
  5. "Excellent place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Albany, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CommerceHub full-time for less than a year

    Pros

    Good team work, positive environment, opportunity to develop a multitude of different skills

    Cons

    Honestly, I have not experienced any significant cons

    CommerceHub2019-05-16
  6. "Solid Company to Work For"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Manager in Albany, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at CommerceHub full-time for more than a year

    Pros

    CommerceHub is a pretty solid company to work for. Good engineers, interesting work, challenging problems to solve. Office is easy to get to, and has a nice energy to it. Reasonably good work life balance overall and enough company outings to keep people engaged.

    Cons

    Salary is very much on the low side, although the benefits aren't bad. I personally don't mind the open office, but some people do. Customers are not always pleasant to work with.

    CommerceHub2019-05-29
  7. "A Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Support Representative 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CommerceHub full-time for more than a year

    Pros

    Young, energetic workforce Great benefits Company treats employees extremely well Flexible work schedule

    Cons

    As they say; commerce never sleeps! It's always a fast-paced environment around here and things can be overwhelming, especially in the world of customer support.

    CommerceHub2019-05-10
  8. "Great Place to Work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Support Representative in Albany, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CommerceHub full-time for more than 3 years

    Pros

    Great work atmosphere and fun people to work with.

    Cons

    Parking in the winter can be a little difficult.

    CommerceHub2019-05-08
  9. "Great Company to Work For"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Support in Albany, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CommerceHub full-time for less than a year

    Pros

    -Great work culture. They offer yoga and HIIT classes. There is a game room. There are many pot lucks and food cook offs. Plenty of out of work bonding activities. -Fast paced environment. -Great benefits and time off.

    Cons

    -Parking can be tough. -There is a steep learning curve.

    CommerceHub2019-05-08
  10. "Collaborate with talented people!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Albany, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CommerceHub full-time for more than 3 years

    Pros

    Abundant opportunities to collaborate with any person in any department. These folks are all very talented at what they do, ensuring that you can learn something new every day.

    Cons

    Parking...though the company did hire us a shuttle bus for the winter months.

    Advice to Management

    Make hiring decisions more quickly

    CommerceHub2019-05-08
Found 119 reviews