Commonwealth Bank of Australia Reviews | Glassdoor

Commonwealth Bank of Australia Reviews

Updated March 26, 2017
48 reviews

Filter

Filter


2.0
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
Commonwealth Bank of Australia CEO & Managing Director Ian Narev
Ian Narev
22 Ratings

48 Employee Reviews

Sort: Popular Rating Date

Pros
  • Fantastic culture and a consistent focus on People and Work/Life Balance (in 75 reviews)

  • Flexible working arrangements are common (in 54 reviews)

Cons
  • Red Tape can reduce the level of immediate impact (in 34 reviews)

  • large organisation can feel like there are obstacles when there needn't be (in 29 reviews)

More Pros and Cons

  1. Helpful (2)

    "Not an enjoyable place to work (IT Operations)"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Commonwealth Bank of Australia (More than 5 years)

    Pros

    Good pay, awesome co-workers. Nice offices.

    Cons

    Management doesn't really know or care about keeping employees happy (thereby improving productivity). And endless stream of ladder climbing area managers and barely effective and overworked middle management means that the group is restructured regularly.

    (This relates only to the IT Operations group - possibly the rest of the bank is not as bad).

    I have to stress again, a great working relationship with your fellow colleagues is very much a strong point point of the position.

    Advice to Management

    Pay attention to your employees! Many of them are attracted to the job because of big paychecks. But even after becoming disillusioned - for many that is the only reason they choose to stay. Given a little care, your employees could be superstars instead of clock-punchers.


  2. "Good place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    I have been working at Commonwealth Bank of Australia full-time

    Pros

    work life balance is good

    Cons

    lack of growth or promotion


  3. "None...., never worked here left the bank it was rubbiah... All lazy a hole"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - NONE in Ingham, VA
    Former Intern - NONE in Ingham, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Commonwealth Bank of Australia as an intern (More than 10 years)

    Pros

    Agzuch udbdbddj hxhddjfjc none none noen none none none none none

    Cons

    What can I say I hate u lazy baateda grow up and lower your fees


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Below Average"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Commonwealth Bank of Australia full-time (More than 3 years)

    Pros

    Decent people, nice office and social.

    Cons

    Management is in Sydney. Anyone that can make things happen sits half way around the world. As a result they have a distorted view of what it really takes to succeed in the U.S.

    Advice to Management

    Make a real investment in the U.S. Get rid of the dead weight and straighten out your compensation structure.


  6. "Okay"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Commonwealth Bank of Australia full-time

    Pros

    Can Grow with the company

    Cons

    Too corporate and slow to change


  7. Helpful (2)

    "Forewarned is forearmed"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Commonwealth Bank of Australia full-time

    Pros

    * Facilities and salary within market expectations
    * Overall, staff are friendly
    * Good conditions

    Cons

    * Culture requires much attention and improvement
    * Good and bad pockets influence employee experience
    * Workload levels

    Advice to Management

    * Authentic innovation requires quality staff, resources and time
    * Ongoing drive for continuous improvement and increased efficencies is difficult to sustain long term if Managers are not genuinely seeking or receptive to feedback and suggestions.
    * Better understanding and alignment between employee values and their role to reduce staff disengagement


  8. Helpful (2)

    "Disingenuous organisation"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Commonwealth Bank of Australia full-time (More than 3 years)

    Pros

    Some good people trying to do the best they can.

    Cons

    Senior management largely concerned with protecting and promoting their own positions in the organisation. Promote values that are not remotely honoured in practice in day to day dealings.

    Advice to Management

    Put people above profit


  9. "customer service representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    good training and future development

    Cons

    Work environment is really depending on the management. No super for extra hours. Been asked to work when applying sick leave. I have been suffered discrimination and bullying.

    Commonwealth Bank of Australia Response

    Feb 23, 2017 – Employer Branding Specialist

    Thanks for your post. We appreciate you taking the time to provide this feedback and we take these matters seriously. Contacting HR Direct would enable us to follow up this matter internally. You can ... More


  10. Helpful (5)

    "Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Sydney (Australia)
    Former Employee - Manager in Sydney (Australia)
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Commonwealth Bank of Australia full-time (Less than a year)

    Pros

    Middle management and frontline are supportive of one another and recognise the challenges they face. They work well together even without the support or guidance you'd hope to receive from Executive Managers and above.

    Pay was good and in line with the market rate.

    Cons

    Executive Managers and GM's should lead from the front. They talk a lot about having a 'speak up' culture but when particular issues are brought to their attention (like staff taking substances at a recent event) and those staff are still employed, but the person who raised the concern was asked to leave, the perception amongst the remaining team is that they (senior management) were just trying to sweep the issue under the rug. This goes against all the focus they place on making sure their direct channels staff are 'happy'

    It's really unfair, unreasonable and unjust. Basically if you do speak up you need to expect that management will find a reason to force you out of the business and you'll have no choice, no recourse and no right of reply - it's underhanded bullying.

    I'm not a bitter ex employee, I'm well educated and have great respect for Ian and his Group Executives, I just think that leaders themselves are not held accountable for how their people feel. They should sincerely care about their teams and the cultural and ethnic diversity of their people, not just tick HR boxes like robots and partake in 'diversity and inclusion' programs because it looks good on their CV.

    Advice to Management

    Just like we were told to be 'curious' and question the 'status quo' I think the EGMs should get more involved in their business.

    It's one thing to tell people to do something but then to reprimand them when they do is absurd.

    Commonwealth Bank of Australia Response

    Jan 31, 2017 – Employer Branding Specialist

    Thanks for your post. We appreciate you taking the time to provide this feedback and we take these matters seriously. Raising this issue through HR Direct would enable us to follow up this matter ... More


  11. Helpful (4)

    "Overall horrible place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Credit Card Specialist
    Former Employee - Credit Card Specialist
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Some benefits of the job are okay, corporate environment and there are opportunities for advancement as long as you are okay with hardly any pay rise

    Cons

    Abusive customers, completely unrealistic targets, no understanding or compassion from management, pay is shocking considering the demands and knowledge you are required to have, add a whole new requirement to your job (went from general service to general service and credit cards) no pay rise whatsoever and the "benefits" are mostly okay, why should an employee bank elsewhere because the rates are non-competitive even being staff. The culture is toxic

    Advice to Management

    Stop trying to brainwash staff with the emphasis around values, staff get it already you do not need to treat them like children 5 days a week, have some understanding that people have a life outside of work there is absolutely NO work-life balance.

    Commonwealth Bank of Australia Response

    Jan 31, 2017 – Employer Branding Specialist

    Thanks for your post. We appreciate you taking the time to provide this feedback and we take these matters seriously. Raising this issue through HR Direct would enable us to follow up this matter ... More



Showing 48 of 734 reviews
Reset Filters