Community Care Access Centre Reviews in Canada | Glassdoor

Community Care Access Centre Canada Reviews

Updated June 1, 2017
16 reviews

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Canada

3.9
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Community Care Access Centre CEO Stacey Daub
Stacey Daub
3 Ratings

16 Employee Reviews

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Pros
  • Thanks to a great union we had good benefits which are slowly being eroded (in 4 reviews)

  • Great support from colleagues, great benefits, great salary, and offered training support (in 4 reviews)

Cons
More Pros and Cons

  1. "Great place for RNs to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Rapid Response Nurse in Newmarket, ON (Canada)
    Current Contractor - Rapid Response Nurse in Newmarket, ON (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Community Care Access Centre as a contractor

    Pros

    A great place for RNs to work - competitive salary/benefits , supportive management, autonomy. Most employees are very happy to be working at this organization which leads to an overall positive environment.

    Cons

    In the Rapid Response Nurse role there is minimal in-person contact with other RN's - suggestion would be to have more days/hours to speak in person with colleagues.

    Advice to Management

    Keep up the current level of support and positivity!


  2. Helpful (1)

    "Quality Improvement"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Whitby, ON (Canada)
    Current Employee - Anonymous Employee in Whitby, ON (Canada)
    Recommends
    Positive Outlook

    Pros

    Great place to work, flexible hours, good management

    Cons

    none, the office gets a little cold sometimes.

    Advice to Management

    keep it up

  3. "Case manager and RAI coordinator"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Care Coordinator in North York, ON (Canada)
    Former Employee - Care Coordinator in North York, ON (Canada)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Community Care Access Centre (More than 8 years)

    Pros

    RAI coordinator job was great- only had 2 great senior manager in 9 years.

    Cons

    Where to begin...layers of inexperienced management staff!!! No staff recognition or respect for their employees. Not allowed to do self schedule ( hospital and office care coordinator), work everyone 3 weekends and extended hours frequently. No focus staff development. Managers lie behind your back and get you to force their policies onto the patient and families and then approve when complaint reach to management level.
    No increase salary (0.7% per year), benefits okay and union reps are useless. Don't work for ccac if you want to succeed in life.

    Advice to Management

    Don't promote people who do t babe talent but rather help those who have talent. Please do what you say- 'care about patient truely!! Don't waste money on multiple layers of management. Don't be greedy, use money on patient care.


  4. Helpful (1)

    "Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Toronto, ON (Canada)
    Former Employee - Anonymous Employee in Toronto, ON (Canada)
    Negative Outlook
    Approves of CEO

    I worked at Community Care Access Centre (More than 5 years)

    Pros

    Excellent benefits and salary within the industry standards
    Manager and front line very friendly and welcoming

    Cons

    Not enough opportunities to grow within the organization


  5. "Unsure"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Mississauga, ON (Canada)
    Former Employee - Anonymous Employee in Mississauga, ON (Canada)

    I worked at Community Care Access Centre full-time (More than 5 years)

    Pros

    Great people, well respected, loved giving back to my community

    Cons

    A lot of change, direction unsure, trust

    Advice to Management

    transparency and communication


  6. Helpful (1)

    "MH CCAC-great team"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Ontario in Etobicoke, ON (Canada)
    Current Employee - Ontario in Etobicoke, ON (Canada)
    Recommends
    Positive Outlook

    I have been working at Community Care Access Centre full-time (More than 5 years)

    Pros

    Invests in people. Amazing CEO -believes in her people.

    Cons

    Like in all companies, not all management should be management.


  7. Helpful (1)

    "Care Coordinator"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Care Coordinator in Toronto, ON (Canada)
    Current Employee - Care Coordinator in Toronto, ON (Canada)
    Positive Outlook

    Pros

    Amazing place to work. Diverse workforce. Tremendous leadership.

    Cons

    There are no cons. I`ve worked with the organization for more than 20 years and consider it to be like a second family.

    Advice to Management

    none

  8. "Good organization"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Etobicoke, ON (Canada)
    Current Employee - Anonymous Employee in Etobicoke, ON (Canada)
    Recommends
    Neutral Outlook

    I have been working at Community Care Access Centre full-time (More than 3 years)

    Pros

    Mississauga Halton CCAC has a very meaningful mission. Staff is focused on providing good service and care to its clients.

    Cons

    Lack of clear long term strategy
    Constant changes in processes and leadership
    Too much reactive


  9. "Poorly managed organization due to leadership and poor planning abilities."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Etobicoke, ON (Canada)
    Former Employee - Anonymous Employee in Etobicoke, ON (Canada)
    Doesn't Recommend
    Neutral Outlook

    I worked at Community Care Access Centre full-time (More than 3 years)

    Pros

    Vacation plan was fairly decent compared to other companies.

    Cons

    Ineffective change management.
    Poor planning and priortization and strategic planning.
    Leadership lacking leadership and basic business management skills.


  10. Helpful (3)

    "huge downward spiral over past 6 years with more to come(:"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Case Manager in London, ON (Canada)
    Former Employee - Case Manager in London, ON (Canada)
    Doesn't Recommend
    Negative Outlook

    I worked at Community Care Access Centre full-time (More than 8 years)

    Pros

    Thanks to a great union we had good benefits which are slowly being eroded. I learned how to become a corporate minion. I learned in this organization people you should respect don't necessarily respect you, and may say and do two different things. (Just take a look at your Annual Review in your Personnel file..)
     I learned not to trust government. I learned the value of documentation (to cover my back) and that it's almost impossible to work for an employer which is not honest to it's employees. I learned how upset I become when I see my colleagues so stressed they get hives, shingles, elevated blood pressure, sleepless nights. One office even had co-workers physically fighting with each other because of the unreasonable workload and demands placed on them. If there's a new project or program, you pretty much have to figure it out yourself, sorry if you're working alone on late shift. I learned my top priorities are is my health and happiness. Getting sick and stressing out about work? Not worth it.

    Cons

    Management should look at the faces, the body language of their staff to see how they feel about working in an oppressive environment. If you don't care, start caring or please leave. Is there no "care" in Health care?
    Management should take on the responsibility of advising clients of changes in service; don't leave it on the CM who will then just be vilified by client & family. How do you think this feels? Do you care?
    Enhance work-life balance: who wants to be told that now they have to work nights, weekends, especially in the last few years of their career or if they day care problems? Work together to figure out a way to cover these shifts, not just what works in London. Hello: smaller offices can be much more efficient.
    Consider the client and family when making service changes, not just what the current *Popular Project* is. Why is there a higher value placed on intensive service for a small group? Does this speak to equity and fairness?
    And last but not least, let's be realistic. Too much money is spent on manager salaries. There are way too many upper and middle managers, and many do not have the training or skill set to be affective. Promotion does not equal training.
    Take this recent example: a manager demanded her staff to come in to a certain office on a day of terrible weather instead of working out of an office closer to their home "just because." Staff in other offices were given this option which was more respectful and allowed for staff safety; did it really matter where staff worked that day?
    A well known understanding in the field of HR: people leave their managers, not their jobs. I did.

    Advice to Management

    Flush and start over.
    Talk to clients. Talk to staff. Come up with a plan and adjust it over time.
    What is so complicated about that?


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