Community Connections Reviews | Glassdoor

Community Connections Reviews

Updated March 27, 2017
44 reviews

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Full-time Part-time

2.4
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Maxine Harris
28 Ratings

44 Employee Reviews

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  1. "Great Co-Workers"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Community Connections full-time

    Pros

    Exceptional co-workers
    High levels of dedication to clients by almost every staff member
    New facilities

    Cons

    Management unable to consistently demonstrate / follow-through in assessing staff needs

    Advice to Management

    Get out of your offices more, and interact with staff / clients during services, in order to truly appreciate the skill levels and dedication staff demonstrate in serving clients.


  2. Helpful (1)

    "DC Lic. CAC I and IC & RC Certified ADC II"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    I worked at Community Connections full-time

    Pros

    Strong Teamwork environment among staff.

    Cons

    Substandard salaries and mediocre benefits. Single employees cant make it. Must marry rich.

    Advice to Management

    Care more about your CSRs than the clinical notes and billing deadlines Stop overloading your loyal employees until they need mental health counseling.


  3. Helpful (1)

    "A system built on burnout"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CSS in Washington, DC
    Former Employee - CSS in Washington, DC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Community Connections full-time (More than a year)

    Pros

    Passionate staff, being able to have positive impact on lives of individuals in need.

    Cons

    Unreasonably high demands put on staff, exceptionally low pay, Expected to work over 40 hours per week. Non-unionized and discouraged from unionizing.

    Very disorganized, constant changing of rules and regulations, constant staff burnout and turnover.

    Very little support available for staff, little regard for staff safety

    Organization seems focused on quantity of care(productivity, billable hours) over the quality of care. Expectation is to complete 5 billable hours (productivity) per day. If you make 90% less than this quota at the end of the month you're put on probation, if you fall below 90% again within 6 months you are fired. I saw multiple staff let go because of this despite being excellent clinicians who cared deeply about the clients they serve.
    No support for licensure, no training opportunities, no CEU support.

    CEO, while very knowledgeable and a great practitioner, is remarkable out of touch regarding what the reality of community support entails.

    Advice to Management

    If you focus on the well-being and needs of your staff, they will be better able to serve and meet the needs of clients.


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  5. "Social Worker"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Community Connections full-time

    Pros

    Strong community presence in SouthEast

    Cons

    Lack of opportunity for career advancement


  6. "Case Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Case Manager
    Current Employee - Case Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Community Connections full-time (More than 5 years)

    Pros

    Great teaming and great co-workers who make this difficult job more enjoyable and managable. Flexible hours.

    Cons

    No support for case managers. Extremely low pay. No interest in your ideas. No concern for your safety. Wear and tear on your personal vehicle with no reimbursement. No understanding of the actual job that case managers perform daily which brings ALL money to the agency. Unrealistic expectations of case managers. Poor cleanliness in building (extremely important considering the population we serve). Lack of acknowledgement of good, hard working, dedicated and driven case managers who genuinely want to help our clients. Frequent computer problems when all work is done on a computer. Expectations vs reality are drastically off.

    Advice to Management

    Pay your staff (the ones who make the agency money by literally putting their blood, sweat, tears, time and life into the job) like they matter. Show appreciation for this hard work. Give us a place to park that we do not have to pay for. Reimburse for wear and tear on personal vehicles. Appreciate us.


  7. "Salary"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Community Support Specialist in Washington, DC
    Current Employee - Community Support Specialist in Washington, DC
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Community Connections full-time (Less than a year)

    Pros

    Great supervisors and teammates.

    Cons

    Pay is extremely low for the work you do. 32,500 to start as a CSS and a 2,400 stipend for your car. This does not cover parking tickets you will get since CC offers nor free parking for employees. Your work day will be 10-11 hours long due to driving and productivity requirements. YOU MUST HAVE 5 HOURS OF FACE TO FACE TIME DAILY with clients, or you will be terminated. I have been here 7 months and already 12 people (two supervisors) have left the agency.

    Advice to Management

    Pay more, offer parking, cut down productivity.


  8. "Its decent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Community Connections full-time

    Pros

    You get paid
    Some coworkers are nice

    Cons

    You have to get gas every day
    Some coworkers are rude and gossipy

    Advice to Management

    Always have training before field work


  9. "Case Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Community Connections full-time

    Pros

    Great work with at-risk population. Opportunity to make a difference in the lives of those who most need it.

    Cons

    Not a lot of direction. Just basically told to go out there and stay safe. However, if a case manager is coming in with counseling experience or educational background they should be able to navigate fairly easily.

    Advice to Management

    Provide more explicit references for case managers to utilize in the field. Perhaps a quick guide to what's expected in court, for benefit programs clients are likely to apply to,something to make affordable housing options make sense, etc.


  10. "Community Support Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Community Connections full-time (More than 3 years)

    Pros

    good benefits, enjoyable coworkers, flexible schedule,

    Cons

    pay is lower than other agencies, don't always get needed support, company and grants change often, computers/technology hardly ever work properly,


  11. "Great place to work when starting out"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Community Connections full-time

    Pros

    Loved my supervisors. Worked with some of the most ethical and compassionate people. In-house trainings and area for growth. CEO knows every employee.

    Cons

    Overworked and underpaid, but that's standard for case management and social work.

    Advice to Management

    Bonuses as promised should be delivered.



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