Community Connections Reviews | Glassdoor

Community Connections Reviews

Updated October 26, 2017
49 reviews

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2.4
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Maxine Harris
31 Ratings

49 Employee Reviews

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  1. "Slightly chaotic organization doing great things"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Disapproves of CEO

    I worked at Community Connections full-time

    Pros

    Those enrolled in services are lovely people

    Cons

    - CEO is, or has been, very difficult/tough.
    - Long hours
    - Lots of paperwork
    - Emotional toll


  2. "Not bad for starting out in field"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Rehabilitation Specialist
    Former Employee - Rehabilitation Specialist
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Community Connections full-time (More than a year)

    Pros

    Good place for gaining experience

    Cons

    Unrealistic expectations, ACT model needs revamped.

  3. "Very mixed experience working here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Rehabilitation Specialist in Washington, DC
    Former Employee - Rehabilitation Specialist in Washington, DC
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at Community Connections full-time (More than 3 years)

    Pros

    Coworkers are fantastic and dedicated, great experience gained through working here. Lots of support from direct supervisors. Team atmosphere with other case managers.

    Cons

    Very minimal training period. Unclear and inconsistent expectations and responsibilities from management. No support or value perceived at all from upper management. Very high turnover, very low salary.

    Advice to Management

    Please have a more immersive and comprehensive training period.


  4. "Will Hire You & Throw You To The Wolves"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Rehabilitation Specialist in Washington, DC
    Former Employee - Rehabilitation Specialist in Washington, DC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Community Connections full-time (Less than a year)

    Pros

    Helping people, mileage reimbursement, Good resume builder,

    Cons

    Referral based, poor mgmt, productivity based (5 hours per day), no office space, high turnover rate, only advancement you have is to go back to grad school

    Advice to Management

    Listen to the employees you hire. Someone in a hire position is not necessarily correct. Contacts that are unsuccessful should not go against productivity.


  5. Helpful (1)

    "Poor mental health management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Rehabilitation Specialist in Washington, DC
    Current Employee - Rehabilitation Specialist in Washington, DC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Community Connections full-time (More than a year)

    Pros

    Flexible days, clients have interesting perspectives on life, will be able to do literally any human relations job with no sweat

    Cons

    Terrible upper management, provides little support to lower staff, management lacks relevant insight to current street conditions, cm's are required to go into dangerous neighborhoods without prior training. The company clearly uses CM's as billing robots. Job is solely dependent on ability to bill clients for as much time as possible.

    Advice to Management

    Listen to lower level employees


  6. "Great Co-Workers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Community Connections full-time

    Pros

    Exceptional co-workers
    High levels of dedication to clients by almost every staff member
    New facilities

    Cons

    Management unable to consistently demonstrate / follow-through in assessing staff needs

    Advice to Management

    Get out of your offices more, and interact with staff / clients during services, in order to truly appreciate the skill levels and dedication staff demonstrate in serving clients.


  7. Helpful (1)

    "DC Lic. CAC I and IC & RC Certified ADC II"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    I worked at Community Connections full-time

    Pros

    Strong Teamwork environment among staff.

    Cons

    Substandard salaries and mediocre benefits. Single employees cant make it. Must marry rich.

    Advice to Management

    Care more about your CSRs than the clinical notes and billing deadlines Stop overloading your loyal employees until they need mental health counseling.

  8. Helpful (2)

    "A system built on burnout"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CSS in Washington, DC
    Former Employee - CSS in Washington, DC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Community Connections full-time (More than a year)

    Pros

    Passionate staff, being able to have positive impact on lives of individuals in need.

    Cons

    Unreasonably high demands put on staff, exceptionally low pay, Expected to work over 40 hours per week. Non-unionized and discouraged from unionizing.

    Very disorganized, constant changing of rules and regulations, constant staff burnout and turnover.

    Very little support available for staff, little regard for staff safety

    Organization seems focused on quantity of care(productivity, billable hours) over the quality of care. Expectation is to complete 5 billable hours (productivity) per day. If you make 90% less than this quota at the end of the month you're put on probation, if you fall below 90% again within 6 months you are fired. I saw multiple staff let go because of this despite being excellent clinicians who cared deeply about the clients they serve.
    No support for licensure, no training opportunities, no CEU support.

    CEO, while very knowledgeable and a great practitioner, is remarkable out of touch regarding what the reality of community support entails.

    Advice to Management

    If you focus on the well-being and needs of your staff, they will be better able to serve and meet the needs of clients.


  9. "Social Worker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Community Connections full-time

    Pros

    Strong community presence in SouthEast

    Cons

    Lack of opportunity for career advancement


  10. "Case Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Case Manager
    Current Employee - Case Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Community Connections full-time (More than 5 years)

    Pros

    Great teaming and great co-workers who make this difficult job more enjoyable and managable. Flexible hours.

    Cons

    No support for case managers. Extremely low pay. No interest in your ideas. No concern for your safety. Wear and tear on your personal vehicle with no reimbursement. No understanding of the actual job that case managers perform daily which brings ALL money to the agency. Unrealistic expectations of case managers. Poor cleanliness in building (extremely important considering the population we serve). Lack of acknowledgement of good, hard working, dedicated and driven case managers who genuinely want to help our clients. Frequent computer problems when all work is done on a computer. Expectations vs reality are drastically off.

    Advice to Management

    Pay your staff (the ones who make the agency money by literally putting their blood, sweat, tears, time and life into the job) like they matter. Show appreciation for this hard work. Give us a place to park that we do not have to pay for. Reimburse for wear and tear on personal vehicles. Appreciate us.


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