Community Counseling of Bristol County Reviews | Glassdoor

Community Counseling of Bristol County Reviews

Updated July 5, 2017
18 reviews

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3.2
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Community Counseling of Bristol County President/CEO Philip Shea
Philip Shea
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18 Employee Reviews

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  1. "Great Experience but terrible pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Clinician in Taunton, MA
    Current Employee - Clinician in Taunton, MA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Community Counseling of Bristol County (Less than a year)

    Pros

    Learning how to work with all kinds of mental health populations and how to document paperwork properly.
    Excellent with providing time off.

    Cons

    The Pay is terrible and you do not get to hone in on a specific population that you feel you can work better with.

    Advice to Management

    Provide better pay and better one on one training


  2. Helpful (2)

    "Good work culture with terrible management support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Therapeutic Mentor in Taunton, MA
    Former Employee - Therapeutic Mentor in Taunton, MA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Community Counseling of Bristol County full-time (More than a year)

    Pros

    Outstanding community of colleagues. Flexible schedules and competent providers. Great experience in community-based care. Great for beginners. Great networking opportunity.

    Cons

    Bottom-line billing quotas were enforced regardless of any other consideration. Health insurance was laughable. Management could and would make assurances or promises and then did not hold up their end. Constant travel destroys your vehicle.

    Advice to Management

    Attitudes reflect leadership. If you are content with being a place people cycle through on their way to licensure before they head for the hills, please continue. If you want to retain your best providers, support and compensate them rather than driving them out for the cheap (new) labor.

  3. Helpful (3)

    "Community Support Program"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Case Manager in Taunton, MA
    Former Employee - Case Manager in Taunton, MA
    Doesn't Recommend
    Neutral Outlook

    I worked at Community Counseling of Bristol County full-time (More than a year)

    Pros

    -Flexibility and independence in manging your caseload
    -Monday-Friday 9-5 schedule
    -Experience gained is invaluable and many CSP employees are head-hunted by other agencies
    -3 weeks of vacation accrued per year for first 2 years, then 4 weeks; 10 paid sick days accrued annually; high mileage reimbursement

    Cons

    -Management is unconcerned with keeping staff/sees staff as replaceable -- very, very high turnover rate
    -Pay is lower than comparable jobs in the state
    -Job responsibilities change often with little training offered on new responsibilities
    -No formal training program makes the job very stressful early on; staff is forced to use a "learn as you go" approach
    -Health insurance has a large deductible
    -Little support from upper management

    Advice to Management

    Staff your offices better. High caseloads combined with low salaries is a recipe for burnout, high turnover rates, and poor service delivery to your clients. A business obviously needs money coming in to stay afloat, but the concern for billing over staff well-being and client service is appalling.

    Rather than pointing out everything your offices are doing wrong, provide training to encourage staff to do better.

    Management should be visiting the satellite offices often to provide support. Tends to feel like management doesn't care about staff outside of the main office.

    And PAY BETTER. No one can survive on such a low salary. Your staff have VERY hard jobs and deserve to be compensated fairly.


  4. "Intensive Care Coordinator"

    StarStarStarStarStar
    Current Employee - Therapeutic Mentor/Therapeutic Training and Support Counselor in Taunton, MA
    Current Employee - Therapeutic Mentor/Therapeutic Training and Support Counselor in Taunton, MA

    I have been working at Community Counseling of Bristol County (More than 3 years)

    Pros

    Great supervision, excellent benefits, rewarding job.

    Cons

    Salary is low and it can be overly regulated.


  5. Helpful (1)

    "A good place to gain experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Taunton, MA
    Current Employee - Anonymous Employee in Taunton, MA
    Recommends
    Positive Outlook

    I have been working at Community Counseling of Bristol County full-time (More than 8 years)

    Pros

    Compassionate organization, provides decent benefits.

    Cons

    Not a lot of room for advancement. Management is inconsistent.


  6. Helpful (1)

    "Mismanaged, tone-deaf when it comes to employee needs."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Case Manager in Taunton, MA
    Former Employee - Case Manager in Taunton, MA
    Doesn't Recommend
    Negative Outlook

    I worked at Community Counseling of Bristol County full-time (More than 5 years)

    Pros

    For the most part, front line workers are committed to their work. Benefits are halfway decent, although the pay is horrendous.

    Cons

    At best, the executive management team is tone deaf to employees' needs. At worst, they are downright hostile. As others have said, policies seem to be arbitrary and unfair. I saw several people get fired for no reason. It was heart breaking. They were literally reminded that they are "employed at will" and let go for no other reason. Also, if you are looking for upward mobility, look elsewhere. Open positions are frequently filled from the outside.

    Advice to Management

    Get a clue about how to treat employees fairly and you won't have a revolving door on your front line.


  7. "Mental Health Worker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Mental Health Worker in Taunton, MA
    Former Employee - Mental Health Worker in Taunton, MA
    Recommends
    Neutral Outlook

    I worked at Community Counseling of Bristol County full-time (More than 3 years)

    Pros

    Strong feeling of team. Middle management very supportive. Challenging clients, but rewarding work. Developed long term friendships with fellow staff members. Many employees show a strong commitment to the clients. Company instituted training sessions to improve performance of local division.

    Cons

    Upper management could have a better understanding of employee needs. Upper management seems disconnected from issues concerning employee satisfaction.

    Advice to Management

    Some policies seemed unbalanced, arbitrary, or random. Maybe a policy committee comprised of a diverse mixture of management and staff would produce better results.

  8. Helpful (1)

    "Great place to learn"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Clinical Staff
    Former Employee - Clinical Staff
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Community Counseling of Bristol County full-time (More than 3 years)

    Pros

    Supportive coworkers, dedicated to mission statement, dedicated to serving persons in programs whether from community or as part of a contract to provide services, evidence-based practice commitment, management is committed to continuing education, excellent flexibility, support for training required for job and/or licensing as applicable to the role, some really fantastic managers and supervisors, good benefits, generous time off for all employees, dedicated to quality improvement.

    Cons

    Can hang onto under functioning employees, even if they are in management, too long, which has an impact on morale

    Advice to Management

    After multiple chances are given, employees not meeting expectations, especially those in management, need to be let go.


  9. "Management"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Community Counseling of Bristol County full-time

    Pros

    A very stable management team, most of whom have been with the organization for many years. CCBC provides tremendous support to a variety of clients across the age range who struggle with behavioral health challenges.The CEO has built this company into a broad-based and effective community resource, over the last 45+ years.

    Cons

    A very stable management team, most of whom have been with the organization for many years, which means little fresh perspective and what there is is not often heeded. Management styles tend to be capricious, and very "top down" with decisions of some managers based more on personality and personality conflicts rather than business goals; there are often ill defined lines of responsibility, with some senior management overseeing areas for which they have no or little experience, temperament or training; pay scale is low at the more junior levels, which while recognizing the challenge of financial resources, can result in loss of good staff and is likely not entirely worth the expense of replacing them.

    Advice to Management

    More encouragement of hearing perspectives from "lower levels" of staff; and some capacity to respond to the concerns and suggestions, perhaps anonymously to prevent retaliations. An exploration of the "open secrets", including role and management style of the CFO, would benefit the organization and result in more energy into what is an admirable and important mission. Infrastructure is not sufficient for the organizational needs: HR, IT, and analytics most specifically.


  10. "Case Worker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend

    I have been working at Community Counseling of Bristol County full-time

    Pros

    gain some great friends! coworkers are the best part of the job

    Cons

    miscommunication, unprofessional management, poor pay


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