Community Health Plan of Washington Reviews | Glassdoor

Community Health Plan of Washington Reviews

Updated May 23, 2017
16 reviews

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3.0
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Leanne Berge
1 Rating

16 Employee Reviews

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Pros
  • Good work/life balance (this may depend on the team you are on) (in 6 reviews)

  • Good benefits and downtown location (in 9 reviews)

Cons
  • company slow to respond to customer service need in ref (in 7 reviews)

  • The short time I was there we had extreme high turnover and upper management still believed that we were below the turnover average for Seattle (in 6 reviews)

More Pros and Cons

  1. Helpful (1)

    "Better than a few companies I've worked for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Approves of CEO

    I have been working at Community Health Plan of Washington full-time (More than a year)

    Pros

    Great mission; I like my boss and my team; Benefits are on par with what I've received from other companies I've worked for.

    Cons

    High turnover, but there were some people that needed to go. There are still a few bad managers at this company.

    Advice to Management

    Get rid of bad managers/directors/vps. Stop being cheap with salaries. I know the company is a not for profit, but you have to pay people a living wage and I don't care what HR says, wages are NOT competitive.


  2. "appeals and grievance coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Appeals Coordinator in Seattle, WA
    Current Employee - Appeals Coordinator in Seattle, WA
    Recommends
    Neutral Outlook

    I have been working at Community Health Plan of Washington full-time (More than 8 years)

    Pros

    the benefits are good . Free Orca transportation, flexivle hours

    Cons

    high stress. large work load

  3. "Good Culture - Lower Pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Community Health Plan of Washington full-time (More than 3 years)

    Pros

    Mission driven culture with some internal promotion opportunities. Some opportunity to work remotely.

    Cons

    Lower salaries attributed to its "not for profit" model.


  4. Helpful (3)

    "Mission Strong, Management not so much"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Community Health Plan of Washington full-time (More than 3 years)

    Pros

    The company has a great mission statement that attract and keep people here. Very good benefits.

    Cons

    Lack of accountability. Upper management seems clueless at times as to what their front line people are doing. Some management have very poor communication skills, and lack experience managing people.

    Advice to Management

    Don't just play lip service to "we're listening to you"... follow up with actions.


  5. Helpful (6)

    "The Social Circus"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Community Health Plan of Washington full-time (More than 8 years)

    Pros

    -Decent benefits for health insurance industry.

    -Relaxed culture and environment for most departments.

    -Mission driven company.

    Cons

    -Does not hire from within sometimes as a policy.

    -Most actions are unwritten, only to be made into policies or procedures when audited.

    -Management is made up of social circles and have no management experience nor are they ever trained.

    -Executives lack focus due to perceived low compensation.

    -Projects and goals are rarely ever completed and if they are then never utilized or followed up upon.

    -Constantly outsources business eliminating jobs locally.

    Advice to Management

    -Keep business operations in house.

    -Make sure that wages are above average to keep and attract the best employees. Being a non-profit is no excuse.

    -Respect and build long time employee to prevent brain drain. Not just lip service.

    -Strive to be the beat company with the best employees not just average.


  6. Helpful (3)

    "Marketing Coordinator"

    StarStarStarStarStar
    Current Employee - Anonymous Employee in Seattle, WA
    Current Employee - Anonymous Employee in Seattle, WA

    I have been working at Community Health Plan of Washington (More than 3 years)

    Pros

    Great benefit package and more or less positive team member experience. Very competitive to other health insurance networks and providers.

    Cons

    Frequent problems with inter-departmental communication and resolutions. Can feel a little discouraging to not have questions or problems adequately addressed.


  7. "Not bad not all bad I should say...."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Community Health Plan of Washington full-time (Less than a year)

    Pros

    health benefits, bus pass, decent starting hourly wages, annual reviews for pay increases and career advancement opportunities

    Cons

    management lack supervision experience, neglect management roles and responsibilities, non compliance regarding HIPAA and PHI

    Advice to Management

    take more suggestion from subordinates and try out new things or ideas utilize feedback for certain processes and procedures

  8. Helpful (1)

    "Good work, mediocre compensation"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Community Health Plan of Washington full-time (More than 3 years)

    Pros

    High level of flexibility and autonomy in job
    Lots of development opportunities
    Good work/life balance
    Worthwhile mission statement

    Cons

    Lack of clear vision/leadership at the department level
    Benefits/salary not always in line with market rates
    High level of reliance on temporary contractors to remain adequately staffed
    Lack of well-developed or well-documented processes
    High turnover means that institutional knowledge is easily lost

    Advice to Management

    The mission is worthwhile and there's a lot of reasons to want them to succeed, but often times there's a reluctance to go with the cheapest opportunities in the short term rather than what will provide the most value in the long term. This applies to both staff and technological resources. Keeping employees in-house and compensating them fairly will be a step in the right direction for not losing institutional knowledge.


  9. "communications specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at Community Health Plan of Washington full-time

    Pros

    Variety of projects. Enjoyed working for members and responding to their need for health care information. Great company mission.

    Cons

    Lots of management shakeups and lack of marketing direction. Much was done in a seat-of-the-pants manner.

    Advice to Management

    Set marketing goals and priorities -- and execute them.


  10. "Great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Controller in Sea Cliff, NY
    Current Employee - Assistant Controller in Sea Cliff, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Community Health Plan of Washington part-time (More than a year)

    Pros

    -the enviroment
    -great co-workers
    -wonderful staff
    -office culture
    -training

    Cons

    the pay, promotions, benefits, policies,leadership

    Advice to Management

    Great management


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