Community Health Plan of Washington Reviews | Glassdoor

Community Health Plan of Washington Reviews

Updated December 1, 2017
62 reviews

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3.3
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Leanne Berge
15 Ratings

62 Employee Reviews

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Pros
  • Good work/life balance (this may depend on the team you are on) (in 7 reviews)

  • Good benefits, the most talented and educated staff I have ever worked with in my healthcare career (in 10 reviews)

Cons
  • a review from this platform made it's way into a daily "huddle" of the customer service department (in 8 reviews)

  • The short time I was there we had extreme high turnover and upper management still believed that we were below the turnover average for Seattle (in 6 reviews)

More Pros and Cons

  1. Helpful (4)

    "Just don't go there."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Community Health Plan of Washington full-time (More than 3 years)

    Pros

    Paycheck? But not an overly large one. Decent benefits.

    Cons

    Poor senior leadership, poor mid level management, no long term plan or strategic direction. Fiscal mismanagement. Very poor communication. Secrecy. Snap decisions. Chaos reigns. Just don't go there.

    Advice to Management

    If you know how, show some leadership ability. Do some long term planning. Get some leadership training. Change your business model to one that will actually allow you to control your operation and generate profit, instead of letting the board and the CHC's eat your lunch.


  2. Helpful (5)

    "Worst of the worst when it comes to health plans - stay away!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Community Health Plan of Washington full-time (More than 3 years)

    Pros

    Benefits are average, transportation subsidy makes it easier for staff who are not provided parking to commute to work.

    Cons

    There are no leaders amongst the executive team in this organization. All of the executives care more about their own corporate turf then about either the stated mission, or customer experience. The executives in charge of operations are particularly notorious for not wanting to address the real operational problems that exist; both have a long history with other health plans where their reputation was also reflective of their incompetence. Proof of this is in their downgraded NCQA rating which can be viewed online. The original NCQA effort was done to get it done; not to improve quality for customers. This approach to business does not work in the long term.

    The lack of planning for major projects like a new payroll/time keeping system and new employee benefits result in ongoing problems and glitches that could have been mitigated with appropriate project management and planning.

    This community-based health plan should have the most comprehensive and cost-effective option on the new Washington Health Plan exchange but they do not.

    Staff turnover is extraordinarily high, and for good reason. Once hired, it is pretty clear this organization is chaotic and mismanaged.

    Mid-level managers struggle daily under the weight of their incompetent executive leadership team.

    Salaries are less than average which they justify by their not-for-profit, mission-oriented corporate culture.

    The CEO is blind-by-design to what is going around him; he refuses to engage with anyone below his executive team who are all doing an excellent job of hiding the real operational problems in this organization.

    Advice to Management

    This organization needs a clean sweep from the CEO down through each Director. Hire leaders who have demonstrated success in changing stagnant and dying corporations.

  3. Helpful (12)

    "I Dread Each Day"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Seattle, WA
    Current Employee - Anonymous Employee in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Community Health Plan of Washington full-time (More than a year)

    Pros

    Management excels at crushing the spirits of talented employees, often leading them to quit.

    Managers have a great sense of humor when it comes to how miserable their employees are, often time laughing about it.

    HR does a superb job at ensuring a managers ability to steamroll and mentally abuse their employees.

    The company has a great vision that gets plastered on the walls. It's a great decoration but otherwise empty.

    Benefits are pretty good, as long as they don't find a loophole to restrict your access to them.

    Cons

    Management and Leadership are only looking out for themselves. They don't care about employees or members in the least.

    Never have I worked on a team that has as many managers, and as little management. The Marketing Team, specifically, consists of eight team members and two managers (that's two managers for every four employees) and yet neither manager has the ability to strategize or plan out projects. Instead they just keep throwing things at their team members demanding that they are done as soon as possible with little to no concern for work loads, priorities, or deadlines. The fact that everything is done last minute and rushed isn't an example of poor employees, but poor management. Yet somehow it's the team members who are put on "performance Improvement Plans" and treated like children who are incapable of doing anything.

    This is the most emotionally depressing job I have ever had the joy of waking up to each day.

    Advice to Management

    Learn what it means to be a manager. You exist to support your team and make sure that they succeed, the result is that you too will look better when your team is happy and creating good work. "Subordinates" don't exist so that you can avoid muddying your shoes by walking all over them.

    Spend less time planning was to make other departments and your team members look bad, and spend more time focused on learning how to successfully manage. This includes understanding the work, understanding tasks your employees currently have on their plate, how long these tasks take and also being aware of larger projects looming, or ones that may come up.

    You spend less time coordinating with leadership and HR on how you can reprimand your employees for non-issues, and more time planning projects out so that your employees have ample time to complete tasks and actually succeed in their role.


  4. Helpful (2)

    "Worst Company Experience Ever. Period."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Community Health Plan of Washington full-time

    Pros

    The benefits at CHPW are amazing. Low health care costs and free ORCA cards.

    Cons

    Pretty much everything else. Terrible out of touch management. Horrible HR department. Poor work life balance. They have lots of openings and there is a reason for this...because it is absolutely dreadful to work here. So many people at this company are miserable. At CHPW, employees are treated like junior high school students and the worst are rewarded. It's awful. Avoid at all costs. Wal-Mart probably treats their employees better.

    Advice to Management

    Where to begin. This place needs a massive management overhaul.


  5. Helpful (3)

    "Scary"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA
    Doesn't Recommend
    Negative Outlook

    I worked at Community Health Plan of Washington full-time (More than a year)

    Pros

    Benefits, Free Orca Card location

    Cons

    Executive management does not know what is happening in the company. HR is a laugh - they don't care about the employees, they say they are going to fix things, they don't. No one listens to suggestions. They have one director in an area I was sitting near to that was horrible. The way she disrespected her employees was horrible. Numerous complaints were made, nothing was ever done. From what I have seen, almost all her employees have left, but she does not think she is the problem. If she only knew what everyone thought of her, but was afraid to say.

    Advice to Management

    Listen to the employees actually performing the work. Discipline managers/directors who mistreat their employees, don't let them get away with it. More people with excellent skills will leave. Ensure HR is helping employees, not just blowing smoke.


  6. Helpful (5)

    "One star is generous"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at Community Health Plan of Washington full-time

    Pros

    Good benefits and downtown location.

    Cons

    Bad management that causes a lot of employees to be unhappy. Turnover is very high because of the very poor management. Management lacks people skills.

    Advice to Management

    Hire managers with people skills who aren't bullies. A little warmth and encouragement toward staff would go a long way.


  7. Helpful (7)

    "Disappointed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Community Health Plan of Washington full-time (More than a year)

    Pros

    Free Orca card, met some very nice people, hard to meet the 20 word minimum here. So, I'm just filling this out so I can submit my review.

    Cons

    Very expensive PPO plan. I did not want to use CHPW for my family's care. Very dramatic resistance to any kind of change at all levels. Very disengaged and unsupportive leadership. Very outdated In a very progressive Seattle. HR frowns upon working from home and casual Friday's. People at all levels are quitting at a pace I'd never seen before. The company only has 300 + employees and consistently has 30+ job openings at all times. I was micromanaged and treated like a child instead of a professional.

    In a nutshell, it is the worst place I've ever worked and the shortest I've ever stayed at a company. Seattle is booming and I don't recommend wasting your time here when you have plenty of fantastic companies to choose from.

    Advice to Management

    They didn't take my advice when I was there so why would I bother to give any now. Your future looks pretty bleak at the rate your imploding.

  8. Helpful (5)

    "Do not get into Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service in Seattle, WA
    Current Employee - Customer Service in Seattle, WA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Community Health Plan of Washington full-time (Less than a year)

    Pros

    -Orca card
    -Company Values
    -Other departments besides Customer Service

    Cons

    -The Customer Service Dept
    -So what if you have lots of classes, programs, and fun activities if one department rarely ever gets to participate (Customer Service Department) in any because they are forced to stay on the phones
    -The training is a joke. They just throw you on the phones and leave you to answer them and help providers and members without any real feedback as to how you are doing and if you get stumped you have to call another person and act as a really ineffective string between two soup cans (the person who has worked there longer and knows how to find the answers and the person who needs help) going back and forth between the two to get information or give it. It's insanely inefficient.
    -They make sick people come to work and get people who aren't sick, sick and we just end up passing it around to each other for months

    Advice to Management

    If you would take the time to properly train your employees it would be nice. Real training for health care information services is about 2 months. At least. Let your customer service people participate in activities they are invited to participate in. Get rid of the middleman customer service and give proper tools that are actually effective and easy to maneuver. Pay your Customer Service people more. It's Seattle, everything is getting expensive.


  9. Helpful (7)

    "Lack of organization"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Community Health Plan of Washington full-time (Less than a year)

    Pros

    Orca card, ok health insurance, good 401k, flexible hours, work from home options, my close team, parking reimbursement if you choose to forgo the orca card

    Cons

    Lack of any type of organization, communication, documentation or processes! Basically came into the job with no one having a clue of how I was suppose to do my job since no one lasted in the position long enough to document anything. The short time I was there we had extreme high turnover and upper management still believed that we were below the turnover average for Seattle. I really don't see how! Vacation time was pitiful with no sick time offered. Human Resources plans so many classes, training and seminars that you didn't have time to do your actual job. Funny how they all of a sudden have all of these high ratings within one week. It's probably Human Resources giving rewards for ratings on here and staff is too scared to write what they truly feel!

    Advice to Management

    Quit focusing on what looks good on paper and actually listen to your employees before they all up and leave you.


  10. Helpful (7)

    "I would never recommend this company to anyone"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Community Health Plan of Washington full-time (More than 8 years)

    Pros

    Decent benefits, including a company paid Orca Card for the bus

    Cons

    Judging from all the 5-star reviews in February, it looks like the marketing department must have been running a campaign to get employees to rate them higher. This was a wonderful company to work for when I first started, but over the last 3 years of my time there, it went down hill fast. Management is very cliquish, and I saw wonderful member-focused managers who cared about the mission and the company fired, while others who were less qualified were promoted to management positions. In one year's time, I reported to three different managers, one right after another. The final manager I had showed little interest in his direct reports or what their work involved, and would schedule meetings regular meetings with his team only to consistently cancel at the last minute. His management style was aggressive and belittling, and he showed no interest in problem-solving.

    Many employees have quit without notice due to what they felt was a toxic work environment. They had co-workers conspiring against them, managers who weren't giving them work to do, while others were so over-worked that they worked off the clock regularly just to catch up.

    Employees are also generally under-paid, which is to be expected to a certain extent when working for a not-for-profit. However, when you have a large number of employees who qualify for public assistance, that says a lot about your company.

    Advice to Management

    Listen to your employees, communicate with them, work with them on problem-solving and streamlining, rather than putting them on corrective plans when you've overloaded them with unreasonable expectations, and pay them a living wage.


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