Compass Group UK & Ireland Reviews | Glassdoor

Compass Group UK & Ireland Reviews

Updated June 12, 2018
97 reviews

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2.6
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Compass Group UK & Ireland Managing Director Dennis Hogan
Dennis Hogan
29 Ratings

97 Employee Reviews

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Pros
  • "Most staff are friendly and helpful but this is also followed up with the lack of ownership" (in 4 reviews)

  • "A few good people: kind, considerate, helpful" (in 5 reviews)

Cons
  • "Zero hour contracts even when the job is permanent" (in 5 reviews)

  • "Need physical strengths while long hours" (in 7 reviews)

More Pros and Cons

  1. "Internship Abroad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Beaumont, TX
    Former Employee - Anonymous Employee in Beaumont, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Compass Group UK & Ireland (More than a year)

    Pros

    Located in central London...AMAZING! It was encouraging to also get to put our hands in a variety of sectors all within such a short time frame.

    Cons

    Not enough planning ahead by my location. Other than that...it was an incredible experience.

    Advice to Management

    Plan ahead for our arrival. No flying by the seat of our pants.


  2. "Great people great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Compass Group UK & Ireland full-time

    Pros

    Good training and process system

    Cons

    Nonee very good management and company

    Advice to Management

    Keep the good work

  3. "Chef manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Compass Group UK & Ireland full-time (More than a year)

    Pros

    None terrible experience. Was feeling Depressed.

    Cons

    Sacked me the day I started my parental leave on the grounds that I didn't achieve targets. I could not contest as my employment with them was less than two years.

    Advice to Management

    Surprised that your still trading!


  4. "General assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Assistant in Dublin, Co. Dublin (Ireland)
    Former Employee - General Assistant in Dublin, Co. Dublin (Ireland)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Compass Group UK & Ireland (More than 3 years)

    Pros

    Free food (not everything on offer only items selected by manager which are usually poor quality left overs from previous day)

    Easy to get a job as they hire anybody who brings cv - not a bad short time solution up to 3 months

    Cons

    Poor wage (9 eur per hour)
    Poor and inexperienced management - bullying harassment and racism used as managerial style to compensate for lack of knowledge and better way to deal with people.
    Long hours
    Frequent shift changes regardless of weather they suit their employees (day before shift change not unusual to go from late shift finishing 8 pm to start next day at 6 am)
    Micromanaging every task with frequent audits on individual staff performance - up to 98 % needed to pass - it depends on managers mood that day

     lack of staff on all positions in Compass is rarely covered - when somebody leaves their duties are rolled over on staff that stays so you constantly get more and more work

    Advice to Management

    Have you considered career change


  5. "If they didn't pay so well they'd never have enough staff"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Waiter/Bartender in Fulham, England (UK)
    Former Employee - Waiter/Bartender in Fulham, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Compass Group UK & Ireland part-time (More than a year)

    Pros

    Some of the people you worked with were genuinely very nice people
    Good pay

    Cons

    Check-in process was a nightmare, never knew where you were working until you got to the stadium
    Staff not trusted at all by management, you would have to walk through a line of security who would stare you down to look for phones and wallets, random searches during shifts

    Advice to Management

    Be a bit more organised
    Trust your staff more


  6. "Would Not Recommend This Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager
    Former Employee - Assistant Manager
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Compass Group UK & Ireland full-time (More than 5 years)

    Pros

    Decent wage, Monday to Friday hours perfect if you have young kids

    Cons

    Trying to get help from head office was always a nightmare, including payroll, HR, upper management. Lack of training, lack of benefits, lack of career progression for talented staff, expected to work ridiculous overtime hours, sometimes 13 hr shift, with a 7 hr time off between. Massive turnover of staff.

    Advice to Management

    Need to hold unit managers more accountable and check in regularly to ensure they are doing job, not just meeting numbers. Every single employee is important in ensuring the success of the company, so treat them like they are. The great days at work thing does not work.


  7. "Food services manager Birmingham"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Food Services Manager in Birmingham, England (UK)
    Current Employee - Food Services Manager in Birmingham, England (UK)
    Recommends
    Positive Outlook

    I have been working at Compass Group UK & Ireland full-time (More than a year)

    Pros

    Great work life balance progression

    Cons

    I haven't yet found any problems or any cons

    Advice to Management

    Keep up the good work

  8. Helpful (1)

    "Treated Horribly. Management Awful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Sutton in Ashfield, England (UK)
    Former Employee - Anonymous Employee in Sutton in Ashfield, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Compass Group UK & Ireland full-time (More than a year)

    Pros

    - it is a job- and working in a hospital led to me being able to get a job with the trust.
    - Basically only take a job with Compass, if you have no job and have no other job offers.

    Cons

    - Announce, or make people redundant regularly at Xmas- 2 years in a row.
    - Minimum for everything- minimium amount of annual leave, minimum pension, minimum wage.
    - No vouchers, or bonuses or any work incentive.
    - Very little job progression
    - Clearly anyone who has a management role has no clue what they're doing , spiteful and stupid.
    - I am not alone, there is such a bad turnover with staff. Everyone leaves.
    - They don't even hide the fact that all they care about is money, and saving as much as they can- hence why they treat staff so bad.
    - Pay is normally wrong- 'forgetting' to pay for overtime.
    - They usually calculate annual leave wrong when people leave.
    - they purposely put people on a low contract of hours like 16 a week, so they do an extra 30 hours of overtime, which means compass don't have to pay them the annual leave or pension for those hours. its despicable.

    Advice to Management

    - Remember that you need all those employers- the domestics, hostesses, porters et al, so treat them nice. Don't renage on certain promises such as paying for taxies at xmas to save a buck. I know you think they're all stupid but they're not, and seriously you would all have heart attacks if there was a strike.

    and stop cheating your workers by not paying them!

    - Maybe not minimum wage, minimum everything. Staff might stay longer.


  9. Helpful (1)

    "Too big to care"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Learning & Development in Birmingham, England (UK)
    Former Employee - Learning & Development in Birmingham, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Compass Group UK & Ireland full-time (More than a year)

    Pros

    At lot of time is spent on helping you to have Great days at work, but there is no real intent behind it.
    This huge business works out of some amazing sites and I had the chance to visit some great places during my time with them.
    As always it’s the people in site who make the business and Compass is lucking to have some of the very best.

    Cons

    It’s an organisation that really is too big to care.
    Each sector of the business operates in silos (sectors) meaning lots of wasted money and lots of frustration if you’re in a support role.
    Management don’t have a handle on this and so they play favourites - one sector is not equal to another - some have money to spend on training (yes, they cross charge each unit for mandatory training!) and others don’t meaning your training /employee experience is dependent on working in the right sector.
    There are a great number of managers at Compass, but this is a business in dire need of leadership at every level.

    Advice to Management

    For an organisation that claims its people are their only asset you don’t live that value - give people autonomy and trust that they will do the best for your company. Develop your people, don’t charge for L&D - your frontline managers are your best hope for future leaders, you should believe in them more.


  10. Helpful (2)

    "A mixed experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Compass Group UK & Ireland full-time

    Pros

    Great opportunities if you're lucky, well established company with a good reputation. Decent benefits package if you're more senior then customer-facing staff

    Cons

    The culture is very different from contract to contract, sector to sector. In some, employees are treated with respect and are given many opportunities to develop their career. In others, employees are forgotten, badly treated and never recognised

    Advice to Management

    Do not forget the importance of your customer-facing, entry level teams. They are the face of the company and deserve more recognition and a fair pay


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