Compass Group USA Employee Reviews about "upper management"
65% would recommend to a friend
(73 total reviews)
76% approve of CEO
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "Used to be a caring company that was great to work for and had good benefits." (in 137 reviews)
- "Great people and place to work" (in 58 reviews)
- "A good work life balance" (in 32 reviews)
- "I was able to work with great mentors and coworkers that made themselves available during work and off hours." (in 22 reviews)
- "Many opportunities for learning and developing in role" (in 22 reviews)
- "Poor management allowed dissatisfied employees to fight" (in 87 reviews)
- "The pay was low and you had to negotiate a pay raise" (in 62 reviews)
- "Long hours, on call 24/7, upper management" (in 39 reviews)
- "Bad managers in the company" (in 37 reviews)
- "Worked many long hours (salary) because company did not invest in resources nor staff ahead of time to open the account." (in 36 reviews)
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Found 73 of over 2K reviews
Updated Nov 27, 2023
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Reviews about "upper management"Return to all Reviews
- 1.0Jul 29, 2019Food Unit Lead/Marketing/Safety Manager/Other Duties As AssignedFormer Employee, less than 1 year
Work schedule follows the school calendar: Monday-Friday Weekends off Holidays off Winter/Spring break off. Food Service Workers are awesome people!
Management at Chartwells K12 was extremely wishy washy and would make a decision or statement one day and then, without any communication, change their mind the next day if it suited them better. Management has a 'don't rock the boat' philosophy and encourages ignoring issues and violating major policies. Upper management on the chain of command is not a helpful resource either and had a tendency to look the other way. Management was lacking in communication, mentally disorganized and displayed favoritism to select staff members. Management would openly make comments about other staff members, behind their backs, and let it be known that if it 'got repeated', they would 'deny everything'. Overall, not a healthy work environment and the worst job I have ever had. I was not proud to be in this position and frankly it was downright embarrassing! I was not about to go through another year, dealing with this Management, especially since its not hard to find a $20/hour job with much less BS and much better benefits. I take pity on the next person to fill this position.1
- 1.0May 20, 2022Assistant Director of Dining ServicesFormer Employee, less than 1 year
The only positive thing I can say is that perhaps other parts of the country aren't as bad.
Do not work for Compass at the University of Pittsburgh. This is the worst upper management team I have ever worked for in my life. As a salaried employee, you are REQUIRED to work AT LEAST 50 hours a week. You are scheduled 10 hour shifts. Some starting at 6am, some ending at 1am. You could work until 1am and be expected to open the next morning at 6am. There is ZERO work / life balance as you are working all the time, with very few days off. You would be scheduled on 13 - 14 day stretches without any days off in between. Sadly, you work hard because you care about your staff and the students you serve. They manage by fear. They literally tell you that they want you, as a manager, to manage your staff to fear you. I don't treat people that way. My staff liked me and respect me and they had zero respect for upper management. The upper management is unqualified for their positions. They hire their unqualified friends for upper management positions. It's a VERY toxic environment. You can do you job nearly perfect, but they literally try to find something wrong so that they can berate you and criticize you. Myself and a co-worker were literally berated and screamed at a Manager's meeting in front of our colleagues. It was completely unprofessional and disrespectful. You feel like you are always walking on eggshells. You can't even go to HR because they are a bunch of gossips and cannot be trusted - the complete opposite of how an HR department is supposed to be. They purposely drive out the good managers - I believe it's because they feel threatened by them. I saw so many good upper managementy good upper managementy good upper management and managers get treated so horribly until they quit. I loved my staff, but I had to quit because it was causing me way too much anxiety.
- 4.0Mar 7, 2018Food Service ManagerCurrent Employee, more than 1 yearSan Mateo, CA
Good work life balance - great work week most weekends off, early schedules, good benefits (can do better though), consistent salary, Great HR Dept, many company related resources, and creative foods.
Most of the male chef are misogynists and upper management has little insight on the day to day. Also bare minimal in maternity and after care for mothers in the company. Lots of micro busy work on top of the day to day.
- 3.0Oct 10, 2012Outlet SupervisorFormer Employee, more than 1 yearPhiladelphia, PA
- Felt like my bosses cared when I had an issue. Always quick to respond to any questions or problems - Very big on diversity - I think upper management really tried to make work enjoyable/fun but didn't know how to relate to lower-level employees- often spoke to them like they were in elementry school - I believe this is a great company for those working at the corporate level. For those involved in operations, I don't thnk things are as nice.
- They told me they would promote me in 3 months and after 1 year it never happened - Have to wait a year and a half to apply to another position!! - Felt like directors and those not directly involved in the operation didn't care to hear our opinions and therefore didn't understand half of the things going on that they were criticizing
- 1.0Nov 27, 2016Anonymous EmployeeCurrent Employee, more than 10 years
Large company with lot of benefits to choose from
Upper management is totally run like a boys club and I mean just the boys. Not an equal opportunity employer1
- 2.0Apr 12, 2013Anonymous EmployeeCurrent Employee, more than 10 years
Good place to learn to run a business by the numbers. They will teach you how to read an operating ledger. Flash reports will help you understand where the problems are in your business.
Food Buy Forced shipments of sub-par food to meet purchasing goals. I understand you need to make money but how many times can I run Raviolis in a month when you drop ship 20 cases of raviolis to me. Then to add insult to injury Upper management lets you know you are not meeting inventory turns and you will be dinged on your yearly review because of the higher Inventory Turns. So my 2.5% raise went to 2.0% increase this year. You seem to forget the region did not meet their Coke bottled beverage Goals so you dropped shipped me 100 cases of Coke Product, and by the way you will have to take about 35 cases of Pepsi because we did not meet that case goal for the region either. Thanks to the drop shipments I now have become the Bubba Blue of Raviolis, I can do raviolis 200 different ways. I would love to thank Compass Group for teaching me how to understand the operating ledger and Flash Reports. Unethical transfers and mystery cost centers. If you work in the Eurest world you live and breathe the Flash report and your operating ledger. You are only as good as your last statement. These are great tools and will help you understand what is going on in your business. It gets unethical when buried in your ledger are floaters being charged to your unit because the P&L accounts can’t afford to show the loss. Once I had a $400 dollar charge for Mulch show up on my ledger and when I asked my DM he got mad and I was told not to talk about it. Smallwares being purchased for one account and charged to another. Moving losses from P&L accounts to Subsidized accounts is unethical. Most upper management and controllers know what is going on. No one rocks the boat because everyone is making their numbers and happy they have a job.1
- 3.0Jan 14, 2013Executive ChefFormer Employee, more than 10 years
Good work to life balance. Culinary and management training tools. Most of the front and back of the house staff are well trained.
Upper management not very loyal to there middle manager's and Chef's. Advancement in the company.1
- 4.0May 2, 2017Business Services ManagerCurrent Employee, more than 5 yearsCincinnati, OH
Great client interaction and supporting great fortune 500 companies
Disconnect between managers and upper management sometimes with new ideas that cannot be supported at a site level.
- 4.0Sep 25, 2016Anonymous EmployeeCurrent Employee
Good quality of life. Great benefits.
Working hours are non-stop action. Upper management pushed to reach goals and it follows through management and hourlies. Can we overwhelming and a beat down, but too be expected in this industry.1