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Compass Knowledge Reviews

3 reviews

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2.0
StarStarStarStarStar
Recommend to a friend
Approve of CEO
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Daniel J. Devine
2 Ratings

3 Employee Reviews

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  1. Helpful (1)

    "Repetitive and Misguided. Has turned For-Profit"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Enrollment Advisor
    Former Employee - Enrollment Advisor
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Compass Knowledge full-time

    Pros

    Great hours, fun culture and in the beginning was great, but greed has taken over.

    Cons

    Management too focused on metrics which do not accurately reflect opportunity or quality. Managers are more metric monitors than anything...turning into an agressive call center

    Advice to Management

    "Get back to basics" as you say. Quantity does not equal quality. Nonprofit mentality can bring slow and steady growth...turning the place as a for profit only hurts customer perception, and would disgust clients if they knew.


  2. Helpful (1)

    "Would not recommend to anyone."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Orlando, FL
    Former Employee - Anonymous Employee in Orlando, FL
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Some of the best people to work with, good benefits and a clean new office environment. Regular M-F office hours for almost all positions.

    Cons

    Top management has issues with delegating tasks and authority. Too many chiefs all trying to run the departments, so employees end up dealing with managers conflicting directions and priorities. Promotional opportunities are limited and very discriminatory. Turnover rate is high no matter what department you're in. Lack of training on behalf of the company is poor and the entire company is a giant rumor mill constantly turning.

    Advice to Management

    Listen to your employees and become part of the team instead of acting like an "untouchable executive." CKG employees need executive leaders to work with them not just "above" them.

  3. Helpful (1)

    "Needs to demonstrate more trust in it's employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Disapproves of CEO

    Pros

    Reduced costs to enter in degree programs the company offers, the staff that are "in the trenches" are really great people.

    Cons

    Senior management responds at a very superficial level to employee concerns, if at all. Very little communication is provided to employees. Director-level managers feel more like puppets than actual supervisors, their ability to represent their direct reports feels undermined by senior management. Too much power given to business unit leads, upsets the balance between the business units and functional team.

    Advice to Management

    Rebalance the point of power in the company and look at creating a healthier work environment. Too much leniency is afforded the business unit leads and it consistently comes at the cost of dissatisfied employees.


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