Competence Call Center Reviews | Glassdoor

Competence Call Center Reviews

Updated Jul 7, 2019

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Found 56 reviews

2.8
StarStarStarStarStar
Rating TrendsRating Trends
52%
Recommend to a Friend
29%
Approve of CEO
Competence Call Center CEO Christian Legat
Christian Legat
18 Ratings
Pros
  • "Nice people working in there besides the terrible management(in 3 reviews)

  • "The people are awesome (multicultural culture)(in 3 reviews)

Cons
  • "Poor training, really bad and humiliating attitude by the managers and team leaders(in 3 reviews)

  • "(in 2 reviews)

More Pros and Cons
  1. "Nice environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Bucharest
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Competence Call Center full-time for more than 3 years

    Pros

    colleagues, flexible hours, work life balance

    Cons

    salary, management, big turnover, workload

    Advice to Management

    Be more organized and transparent.

    Competence Call Center2019-07-07
  2. "Okay company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Content Moderator in Barcelona
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at Competence Call Center full-time for less than a year

    Pros

    Competitive salary, snacks, drink, nice people

    Cons

    Management is really unexperienced so there are a lot of errors

    Advice to Management

    More training

    Competence Call Center2019-07-07
  3. "team leading, support, steering, testing, implementation of a new processes"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Team Manager in Bratislava
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Competence Call Center full-time for more than 5 years

    Pros

    friendly and open space environment, varied job

    Cons

    limited benefits, software equipment, possibility to real professional growth

    Competence Call Center2019-07-04
  4. "Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Student Caller in Kirovohrad
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Competence Call Center full-time for less than a year

    Pros

    Like it was easy to manipulate things

    Cons

    No challenges at all everything was fine

    Advice to Management

    I am completely satisfied

    Competence Call Center2019-06-17
  5. "Student Caller"

    StarStarStarStarStar
      Current Employee - Student Caller in La Ceiba
      Recommends
      Positive Outlook
      No opinion of CEO

      I have been working at Competence Call Center part-time for less than a year

      Pros

      Because I want to improve in my self development in the labor world

      Cons

      Time, distance and the difficulty of difference of hour.

      Advice to Management

      Be more accessible

      Competence Call Center2019-05-29
    • Helpful (4)

      "Incompetent managers. Ok work environment"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Anonymous Employee in Essen, North Rhine-Westphalia
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I worked at Competence Call Center full-time for more than a year

      Pros

      Building and accommodations are fine. Modern environment and free snacks. Located close to city center. Nice multicultural environment. Decent pay. Depending on the language.

      Cons

      Rotating shifts and working weekends can get very exhausting and there was no guarantee of having to consecutive days weekend in a row. Managers without experience make it impossible to effectively raise complaints or improve the situation

      Advice to Management

      Make sure the people you appoint to manager positions are actually competent or at least have some experience.

      Competence Call Center2019-05-07
    • "If you want a summer job your welcome, if you want a professional place skip"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Nice People, Kindergarten Management in Barcelona
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I have been working at Competence Call Center full-time for less than a year

      Pros

      Nice people from all over the world fair payment good extras

      Cons

      Team Managers are finger selected if you have made a call in a company then you have the experience to be a manager. Quality team only chatting and dont care about people. Is a company where no one cares for any one, you come do the job and go. dont expect experience or fair opportunities.

      Advice to Management

      Fire everyone on management and look for real experience it will be simpler than keep with people just passing the day while the team is doing all the job.

      Competence Call Center2019-06-13
    • Helpful (1)

      "Poor management"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Content Moderator in Barcelona
      Doesn't Recommend
      Neutral Outlook

      I have been working at Competence Call Center full-time for less than a year

      Pros

      Good benefits, nice people and good facilities

      Cons

      Lack of communication with employees. It seems that management dosent care about having a good and transparent relation with their employees. Things are known last minute and its never clear.

      Advice to Management

      Hire competent people and care more about employees rather than just business

      Competence Call Center2019-05-20
    • "Poor management"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Team Manager 
      Doesn't Recommend
      Negative Outlook

      I have been working at Competence Call Center full-time for more than 8 years

      Pros

      you don't make over time

      Cons

      no career path for managers

      Competence Call Center2019-05-19
    • "Good to start with, not good on the long run"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Anonymous Employee 

      I have been working at Competence Call Center full-time

      Pros

      flexible timing, flat hierarch, and casual

      Cons

      low salaries, fragmented management, no life work balance, no motivation efforts

      Advice to Management

      better payment, bonus process, better motivation and stability to the staff

      Competence Call Center2019-05-10
    Found 56 reviews