CompuCom Reviews in Los Angeles, CA | Glassdoor

CompuCom Los Angeles Reviews

Updated March 25, 2017
10 reviews

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Los Angeles, CA

1.6
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CompuCom Chief Executive Officer Dan Stone
Dan Stone
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10 Employee Reviews

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Pros
  • Excellent benefits and work/life balance (in 44 reviews)

  • Allows remote work from home depending on contract you work under (in 43 reviews)

Cons
  • No raises in 3 years even though the promise of a raise was given multiple times (in 134 reviews)

  • No annual performance or cost of living increases (in 37 reviews)

More Pros and Cons

  1. Helpful (4)

    "So nothing has changed"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Field Engineer in Los Angeles, CA
    Former Employee - Field Engineer in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at CompuCom full-time (More than 8 years)

    Pros

    The ability to work with minimal supervision and make most decisions without getting management approval

    Cons

    Interesting to read these recent employees reviews. I left 3 years ago and from what I read nothing has changed. Poor Pay..little support when new customers are signed up and always having make excuses to the end user why a job cannot be completed...no parts..no enough manpower..ect

    Advice to Management

    No advice because Management won't listen anyway. Been thru many managers and CEOs nothing changes except the names and faces


  2. Helpful (2)

    "Good place to work if you are looking to get foot in the door."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Los Angeles, CA
    Current Employee - Anonymous Employee in Los Angeles, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at CompuCom full-time (More than 5 years)

    Pros

    Able to work from home.

    Cons

    Pay is not that great. Benefits are poor. Treat employees like a commodity.

  3. Helpful (3)

    "no $$$"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Service Technician in Los Angeles, CA
    Current Employee - Field Service Technician in Los Angeles, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at CompuCom (More than 3 years)

    Pros

    none, zero, nada, well there are weekends off

    Cons

    no $$$ - contract dollars went to top

    Advice to Management

    reward employees


  4. "Deskside Support"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Los Angeles, CA
    Former Employee - Anonymous Employee in Los Angeles, CA
    Recommends
    Positive Outlook

    I worked at CompuCom full-time (More than 3 years)

    Pros

    Opportunity to work for a large company on long term contract.

    Cons

    Quick to let you go when client requests change.


  5. Helpful (1)

    "Stepping stone place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Help Desk Technician in Los Angeles, CA
    Former Employee - Help Desk Technician in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at CompuCom full-time

    Pros

    Okay place to start but not a long term if you're helpdesk.

    Cons

    No room to move, management plays favoritism.

    Advice to Management

    Let employees advance instead of having them stuck in one area.


  6. Helpful (3)

    "Extremely unstable company to work for. Where's the zero rating?"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Service Technician in Los Angeles, CA
    Current Employee - Field Service Technician in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at CompuCom full-time (More than 5 years)

    Pros

    They do a great job at providing training materials and access to most major certifications. The only problem is when field employees train the time is not looked on favorably by those living off of spreadsheet reporting dynamics.

    Cons

    Where to start? Working for CompuCom means never having job security. When the company signs on new business they massively hire until the contracts change at which time massive layoffs occur. There is no such thing as stable long term employment with CompuCom. No opportunities for advancement or wage increases. CompuCom is what one would term a complete "spreadsheet" driven company. Very little reliance on human capital with a ridiculous reliance on reporting every movement and action by employees with all decisions being made several levels above any interaction with actual technicians. Lastly, CompuCom has one of the lowest pay scales among leading IT companies in the nation and wage increases are rare. As an employee of CompuCom you are nothing but an employee number on one of a thousand spreadsheet reports upper management runs on an hourly basis to criticize every movement field technicians make. The reporting standards contradict each other meaning there is no chance to actually satisfy the standards one is given. There is absolutely zero focus on end user satisfaction vs. profit margins for upper management or investment firms.

    Advice to Management

    Throw away the spreadsheets and get to know your employees in real terms. Field technicians are treated just about as bad as one could imagine. The micro-micro nit picking of every aspect & movement of technicians is insane and counterproductive to the point of having any job focus by your field technicians. Company moral could not be any lower. There is no possibility of having pride in one's job knowing every employee is a moment's notice away from the unemployment line on a consistent basis. Why is it every time there are major cuts in staff the technicians who are face to face with customers get cut so deeply to the point of struggling with customer satisfaction and service level agreements?


  7. Helpful (2)

    "Mostly a waste of my time"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Field Services Technician in Los Angeles, CA
    Former Employee - Field Services Technician in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at CompuCom full-time (More than 10 years)

    Pros

    Work from home. Good help from other techs.

    Cons

    Everything. Horrible management, Low pay. No chance of advancement. Positive reviews are by liars and management whores.

    Advice to Management

    Take care of the people that are keeping this company going. The field techs.

  8. Helpful (4)

    "Its a gamble whether you will get whole or half days work."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - PC Tech in Los Angeles, CA
    Current Contractor - PC Tech in Los Angeles, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at CompuCom as a contractor (Less than a year)

    Pros

    If you have your own business and can't work full-time, you can accept/decline computer gigs when business is slow or if your if your busy. Also there is opportunity for direct hire. Its money I guess, and they did pay me at least $15-18 an hour, which does sound a lot to someone who makes minimum wage, but with the standard of living so high, now I understand why a lot of people live at home with their parents or have 4 people living in 1 room apartment.

    Cons

    Sometimes half days work or even 2 hours. I had a gig disconnecting and reconnecting computers for $15 an hour which they said would be a full 8 hour day, turns out that they didn't have that many and the supervisor had to let me go after only 2 hours! Luckily the agency I work for pays 4 hours minimum otherwise I would have been even more angry. Also some of the job titles are a little misleading and when they say its an easy job, it can sometimes be a 50 page document/instruction manual and you have to be on the phone with them for troubleshooting when you have issues.

    Advice to Management

    Not much advice to give management. They probably have it more hard having to deal with the PC techs and troubleshooting over the phone.


  9. Helpful (4)

    "sick and tired of being sick and tried"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Field Technician in Los Angeles, CA
    Former Employee - Field Technician in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at CompuCom full-time (More than 10 years)

    Pros

    little supervision allows techs to work with customers and solve problems without being
    second guessed

    Cons

    low pay...company excpects employess to work..off the clock...inventory..calls to customers..
    e-mails...on techs dime

    Advice to Management

    used to have many good experianced techs...low pay and poor working conditions...
    working on hoidays and weekends..most have moved on dispite the poor economy


  10. Helpful (4)

    "Avoid like the plague!"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Tech in Los Angeles, CA
    Current Employee - Technical Support Tech in Los Angeles, CA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Good place to get your foot in the IT field door if your just out of school, or in need of a job, but get out as soon as you can!

    Cons

    Poor pay, no pay increase, very little to no bonuses, HUGE clique within management team.
    Complaints are either ignored, or turned around to be "your fault". Rewards are geared towards closing the most calls, and making SLA's at all costs, not customer service minded. Work load is so large you have to work on your own time, as overtime is forbidden. Mileage compensation is well below federal standards, not to mention they force you to take "commuting mileage" out even though you work from your "home office". Absolutely no incentive to grow as an employee.
    Morale is very low.

    Advice to Management

    Just remember that your employees are what make your company run. Keep treating them poorly, and once the economy turns around, your going to lose all of your good employees. Quit thinking of your employees as expendable in order to show a short term ROI.


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