Computer Aid Reviews

Updated Jul 31, 2020

To filter reviews, or .
3.2
46%
Recommend to a Friend
64%
Approve of CEO
Computer Aid President 	Anthony Salvaggio
Anthony Salvaggio
111 Ratings
Pros
  • "Lot's of extra perks like yoga at lunch make work/life balance much easier(in 14 reviews)

  • "Flexible hours, low stress, good people(in 11 reviews)

Cons
  • "More like 401 can't pay your bills, no 401k matching to boot(in 11 reviews)

  • "No 401K matching and no clear career path forward(in 9 reviews)

More Pros and Cons
  1. "CAI Great Place To Work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Director, Service Delivery in Rochester, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Computer Aid full-time for more than 10 years

    Pros

    Community, Professional Growth, Challenging Work, Employee Recognition

    Cons

    Small Number of Top Management positions

    Continue reading
  2. "Good company with poor benefits"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Software QA Tester in Harrisburg, PA
    Doesn't Recommend
    Neutral Outlook

    I worked at Computer Aid full-time for more than 3 years

    Pros

    The company treats their employees well in terms of making each employee feel valued. Each project is different but I had a good project and project manager. Lots of incentives for employees to keep morale open like monthly open bar happy hours, and free bagel Friday’s.

    Cons

    Benefits! - No yearly salary increase. Only increases every few years - Poor to average pay at best - No 401(k) marching at all - Only 10 days vacation for the 1st five years of employment

    Continue reading

  3. "Eh...."

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Project Manager in Pittsburgh, PA
    Doesn't Recommend
    Neutral Outlook

    I have been working at Computer Aid full-time for more than a year

    Pros

    Decent pay, benefits and that is about it.

    Cons

    Once hired, you will never hear from them again. You are only an hourly person to them.

    Continue reading
  4. "Okay place to work"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Service Desk Analyst in Newark, DE
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Computer Aid full-time for more than a year

    Pros

    Kinda low pay, everyone is very nice and supportive

    Cons

    Not much room for growth

    Continue reading
  5. "Good first job"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - IT Technical Support Analyst in Chicago, IL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Computer Aid full-time for less than a year

    Pros

    It's nice working with people that care about the work as much as you do. The company culture is very positive. Lot's of extra perks like yoga at lunch make work/life balance much easier.

    Cons

    Demanding clients can add stress and miscommunication between teammates is common.

    Computer Aid Response

    July 31, 2020Marketing Specialist

    Thank you for taking the time to give CAI your thoughts. We appreciate the feedback!

  6. "Midwest office is a great place to work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Client Executive in Chicago, IL
    Recommends
    Positive Outlook

    I have been working at Computer Aid full-time

    Pros

    After spending time at exciting small consulting firms with maturity problems including lack of professionalism in internal workings and large consulting firms where everything was overly processed and slow, I found my sweet spot in CAI. This is a solid, growing company, confident in what it does well and executing for customers. Hiring is done with care to bring in experienced and promising new team members who get the job done. The organization's commitment to charity and volunteerism is real as evidenced by the private (free) school for talented kids in need out east and multiple employee driven/company supported local initiatives.

    Cons

    There has been an investment in a diversity mindset (outside of neurodiversity which has been a strength for years) that was much needed and overdue. Onboarding could use some work as documentation for processes isn't always clearly available.

    Continue reading

    Computer Aid Response

    July 31, 2020Marketing Specialist

    We appreciate your taking the time to give an overall view of CAI and your growing experience here. Thank you for sharing.

  7. "Great Place to work"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - IT Service Desk Analyst in Newark, DE

    I have been working at Computer Aid full-time for less than a year

    Pros

    Nice colleagues and flexible hours. You are provided a training for 2 weeks.

    Cons

    No 401K matching and no clear career path forward.

    Computer Aid Response

    July 31, 2020Marketing Specialist

    We appreciate your thoughts and feedback on your experience in joining CAI and the training you received. Thank you!

  8. COVID-19

    "Awesome place to work!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Associate in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Computer Aid full-time for less than a year

    Pros

    I love working at Computer Aid (CAI)! I am based in Chicago in the Midwest operating portfolio. From day 1, I have found the culture to be inclusive and positive. The focus is on doing the right thing which includes clients, employees and the community. It is a collaborative environment where differences are embraced and celebrated. Tom Weaver, the EVP of the Midwest, sets an extremely positive tone. He has an open door policy and is accessible to all employees. He is a fantastic leader. The company has been very sensitive and communicative around the COVID-19 pandemic. Our teams did not skip a beat in supporting our clients, with customer satisfaction scores staying the same or improving. I love my job and colleagues. I foresee a long career at CAI.

    Cons

    The only con is a lack of 401(k) match by the company. The rest of the benefits are comprehensive and fairly priced.

    Continue reading

    Computer Aid Response

    May 26, 2020Marketing Specialist

    We appreciate your review and your thoughts on how we can improve. We have shared this review with the Midwest portfolio so CAI can continue to improve and become the best that we can be.

  9. "Love Working Here Great People"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Client Executive in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Computer Aid full-time for more than 5 years

    Pros

    They really make an effort to help advance your career. Great Team environment

    Cons

    No 401(K) match for employees by the company

    Continue reading

    Computer Aid Response

    May 26, 2020Marketing Specialist

    Thanks for taking the time to give your recommendations and thoughts on CAI and how we can improve. All the best to you!

  10. Helpful (2)

    "Typical Call Center Job"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - IT Support Analyst in Newark, DE
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Computer Aid full-time for less than a year

    Pros

    A job, fixed hours, stable income

    Cons

    Transition job for almost everyone who has a choice. Labor intense industry, making profits on the low wage

    Continue reading

    Computer Aid Response

    May 26, 2020Marketing Specialist

    We appreciate you taking the time to respond. All the best! - CAI

Found 220 reviews