Computer Aid Reviews | Glassdoor

Computer Aid Reviews

Updated April 18, 2019
194 reviews

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3.2
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Computer Aid President Anthony Salvaggio
Anthony Salvaggio
101 Ratings

Employee Reviews

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Pros
Cons
  • "Low pay, frequent cycles of overstaffing and then going way too lean a few years later" (in 7 reviews)

  • "Doesn't feel like there's much room for growth" (in 4 reviews)

More Pros and Cons

  1. "Great Team"

    StarStarStarStarStar
    Current Employee - Automation Engineer
    Current Employee - Automation Engineer

    I have been working at Computer Aid full-time

    Pros

    Great leadership, good projects, good work life

    Cons

    no 401k matching but whatever


  2. "Good stepping stones for the career starter."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Desk Analyst in Newark, DE
    Current Employee - Service Desk Analyst in Newark, DE
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Computer Aid full-time (Less than a year)

    Pros

    Time Flexible, you can request to work from home if you have a stale network.
    Over-time working means easy money. Not much calls, and get paid with the OT bonus.

    Cons

    No paid time off if you are working as level 1.
    Working at third shift is not good for your physical and mental health.
    Hourly paid, the industry basic.
    Not much team-work if you are working in a multiple language speaking team.(Europe, Asia, North America).

    Advice to Management

    We should set the penalty for the person working in the team being lazy. Doing less work get paid a similar amount to the person working hard.
    Promotion should more transparent.

  3. "Professional environment with good pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Analyst in Chicago, IL
    Former Employee - Business Analyst in Chicago, IL
    Recommends
    Approves of CEO

    I worked at Computer Aid full-time (More than a year)

    Pros

    CAI Midwest is a work place with good pay and good work balance. The work is interesting and they give you a lot of freedom on how you choose to pursue the goals of your position. It is a good professional environment with managers who offer good support and are open to hear employee’s ideas or concerns. It’s a good place to start your career and the environment is flexible enough to give you time to acquire the skillset you need for the job.

    Cons

    Its little difficult to switch the career paths


  4. "Under qualified Chicago management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Revenue Generator in Chicago, IL
    Current Employee - Revenue Generator in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Computer Aid full-time (More than 5 years)

    Pros

    Play ping pong while crew is working, chat with front desk ,Happy hours at 4 pm, hire friends to be puppets. All of this and not being billable to the client.

    Cons

    Employees remain loyal, impress clients , win new projects - not expecting generous 1% pay increase every 3 years, if employer is reviewed.

    Advice to Management

    Not enough space


  5. "Great Health Benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Programmer Analyst in Chicago, IL
    Current Employee - Programmer Analyst in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Computer Aid full-time (More than 3 years)

    Pros

    PPO plan is great in CAI

    Cons

    Price increases a bit every year

    Computer Aid Response

    Feb 20, 2019 – Marketing Specialist

    Thank you for your feedback. We’re glad to hear about your experience with CAI's benefits and we will pass your thoughts along.


  6. Helpful (3)

    "Good first stop"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Analyst in Harrisburg, PA
    Current Employee - Business Analyst in Harrisburg, PA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Computer Aid full-time (More than a year)

    Pros

    Fairly laid back company culture. Most coworkers easy to get along with.

    Cons

    Getting a raise is like pulling teeth. When denied a raise, asked what could be done/improved on to get one. No clear answer given.

    In a bid to save money, company shifted pay periods from an "on-time" pay schedule, to one week in arrears. To make the shift, they took money out of each paycheck. This change took place immediately after the holiday shopping season.

    Computer Aid Response

    Feb 20, 2019 – Marketing Specialist

    Thank you for your feedback. We will pass your comments along to Finance and Human Resources.


  7. Helpful (1)

    "Empty Promises and Low Pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Developer in Allentown, PA
    Former Employee - Developer in Allentown, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Computer Aid full-time (More than 3 years)

    Pros

    - Work-Life Balance
    - Good People

    Cons

    - Management only cares about their clients and engagements rather than enabling their employees to grow.
    - Terrible pay (about 20k less than the average salary in the area)
    - When I told them that I had accepted another offer, I was threatened with legal action. They told me that my contract stated that I had to notify them when I was looking for another job. I reviewed my contract and there was nothing remotely close to this written.

    Advice to Management

    - Invest in your employees and FOLLOW THROUGH. Do not promise them growth and opportunities and back out.
    - Don't try and take credit for things your employees have done. If they look good, you inherently look good to the client as well.
    - Do not hinder career growth to secure your job when you have a good employee.
    - Non-technical managers overseeing an all technical team does not work.

  8. Helpful (1)

    "Understaffed and badly run"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Computer Aid full-time (More than 5 years)

    Pros

    Coworkers and managers are very nice. There is a lot of flexibility and many teams allow working from home when needed. They are involved in giving back to the community.

    Cons

    Low pay, frequent cycles of overstaffing and then going way too lean a few years later. All depts are at about 30% of the number of employees they should have. They don't pay overtime. They are putting all their money and staffing into RPA and AI while they lose huge long term contracts. About 80% of a major office was gone in a few months after they dropped a long term contract instead of giving the customer what they wanted. They have been firing long term employees and replacing them with cheaper interns and college grads, who get overwhelmed and quit. They keep hiring "experts" to fix the company but the experts are just spouting jargon and costing more money. The president and his VIP "experts" have been firing people to make room for each other so they can hire on more buddies.

    Advice to Management

    Appreciate your employees. Understand that you can't outsource everything. Also realize working teams so lean leads to burn out and reduced productivity.


  9. "Great place to work"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Computer Aid full-time

    Pros

    Great place to work at

    Cons

    Not very tech oriented

    Computer Aid Response

    Feb 12, 2019 – Marketing Specialist

    Thank you for your review!


  10. Helpful (6)

    "Company STILL in Transition After Two Years"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Proposal Manager in Harrisburg, PA
    Former Employee - Proposal Manager in Harrisburg, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Computer Aid full-time (More than 10 years)

    Pros

    Computer Aid, Inc. pays well.

    Cons

    After two years, the 'leaders' are still jockeying for position. The company lacks strategy, goals, and plans. They invest lots of money in hiring 'experts' who are lots of talk and no action, while they cut the jobs of the people who line their pockets.

    Advice to Management

    Stop hiring highly paid experts. Listen to your dedicated employees who know your clients and develop a strategy that leads to goals and plan to execute the goals.