Computershare Reviews | Glassdoor

Computershare Reviews

Updated May 23, 2017
63 reviews

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2.0
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Computershare Chief Executive Officer Stuart Irving
Stuart Irving
12 Ratings

63 Employee Reviews

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Pros
  • Top work life balance, flexible work arrangements (in 24 reviews)

  • Offers work from home for some positions (in 13 reviews)

Cons
  • Lower pay than competitors, limited room for growth in sydney (in 8 reviews)

  • Senior management do not live the values and there is a distinct lack of trust across business functions (in 14 reviews)

More Pros and Cons

  1. "run!!!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Transfer Agent in College Station, TX
    Current Contractor - Transfer Agent in College Station, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Computershare as a contractor (Less than a year)

    Pros

    knowledge you can take with you

    Cons

    pay , management , 1 break, 30 min lunch


  2. "Not really a career"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The company offers 401k and matches 4% at vesting immediately. Health vision and dental benefits are average just like most companied

    Cons

    No raises for anyone this year company wide
    No profit sharing
    No personal time off only vacation and sick time
    No room for growth
    High turn over rate


  3. Helpful (2)

    "Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Highlands Ranch, CO
    Current Employee - Project Manager in Highlands Ranch, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Computershare full-time (More than 5 years)

    Pros

    Medical is comprehensive and 401k matching is attractive.

    Cons

    Management hires inexperienced senior staff with no understanding of the business. Lines managers s[end over 50% of the time fixing mistakes

    Advice to Management

    Focus on improving SVP level staff and process improvement so staff and focus on efficiencies rather than reacting to problems.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (6)

    "I want 3 years of my life back."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Mansfield, MA
    Current Employee - Anonymous Employee in Mansfield, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Computershare full-time (More than 3 years)

    Pros

    Regular paycheck, regular hours, health insurance cost. 2 stars for the health insurance.

    Cons

    Incredibly flat company, little to no chance of advancement from your beginning role. At best you're moving laterally.

    Management lords over you and your suggestions will never be considered.

    The company is hemorrhaging money and clients are leaving quickly. They're shuttering 3/5 of their US sites and moving to KY for tax breaks and cheaper labor at the cost of quality and productivity.

    Don't work here unless you're desperate.

    Computershare Response

    Apr 15, 2016 – VP, Recruiting

    We are so sorry that your experience has not been more positive; we understand that perception is reality, and feel the need to clarify a few things. We have promoted over 400 people this year, and ... More


  6. Helpful (2)

    "Huge room for improvement"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Louisville, KY
    Former Employee - Customer Service Representative in Louisville, KY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Computershare full-time

    Pros

    Great benefits that start day 1 of the following month of hire

    Cons

    Tons!!!! Where to begin! Job description was sorely lacking during interview process. Promises of quick promotions were misleading. Training was too long and not adequate for all the different call scenarios. Too much info to learn....why is selling stocks and transferring a name on an account have to be so damn complicated? Call center environment is stressful and not very fulfilling...you are only as good as your last call. Starting pay was low and was given additional training with no raises! Company will not be around forever as older clients die and younger folks choose better and cheaper stock brokers.

    Advice to Management

    Better training, promote your best employees instead of scaring them away. Don't be so darn nitpicky on calls. As more people call to close their accounts and as the non tech savvy generation drop dead, your business will continue to decline.

    Computershare Response

    Dec 23, 2015 – VP, Recruiting

    Some of this feedback is hard to hear, but appreciated nonetheless. We strive to provide education, tools, resources and support to enable our team members to be successful, as well as an ... More


  7. Helpful (4)

    "Good company on the decline"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Canton, MA
    Current Employee - Software Engineer in Canton, MA
    Doesn't Recommend
    Negative Outlook

    I have been working at Computershare full-time (More than 5 years)

    Pros

    Computershare is a good company to work for that offers flexibility for their employees. There are good, talented people working here.

    Cons

    Computershare has had a downturn in profit recently and with that downturn, comes strict new policies, wage freezes and significant tightening of spending. We have had three years of no raises. The lack of communication about the wage freezes is infuriating employees. It's a shame that such a heavy cloud hangs over what was once a great company to work for.

    Advice to Management

    HR should be more straight forward with employees about the compensation freeze. To stave off losing more talent, wages need to be adjusted for inflation and efforts need to be made to show employees that the company values them.


  8. Helpful (2)

    "Being a manager at Computershare"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous in Jersey City, NJ
    Former Employee - Anonymous in Jersey City, NJ
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Better benefits, pay, additional compensation programs, HR policies, and vacation than any of its industry peers. Pretty relaxed environment and you don't need to be the smartest in the room to succeed but you need to know how to build relationships and be nimble.

    Cons

    Management is more focused on how acquisitions will grow the company rather than investing time in employee development. Because senior managers are so externally focused, many bad actors are looting the business in open daylight.

    Advice to Management

    Audit employee surveys and turnover patterns and address any trouble areas before they become a long-term pattern. Also, this can help you find out what's working.

    Computershare Response

    Aug 21, 2015 – VP, Recruiting

    Your advice is much appreciated - we are taking closer looks at our feedback mechanisms from surveys, turnover, performance and other elements to ensure we are operating in a high performance and ... More


  9. "Read a script for 8hrs a day to people who couldn't care less."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Outbound Dialer in Canton, MA
    Former Contractor - Outbound Dialer in Canton, MA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Computershare as a contractor (Less than a year)

    Pros

    Decent pay.
    Easiest job in the world. If you can read and speak, you can do the work.
    1hr lunch break to decompress.
    Stress free, your only trouble will be boredom.

    Cons

    VERY short contract duration.
    Extremely small chance of contract extension, promotion, or conversion to permanent employ.
    Mindless script reading to ascertain a voting direction from mutual fund holders that don't want to hear it.
    1hr lunch break eats into your pay.


  10. Helpful (6)

    "Potential great company is ruined by enterprise-approved abusive behavior"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Canton, MA
    Former Employee - Software Engineer in Canton, MA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Computershare full-time (More than 10 years)

    Pros

    Computershare is tops when it comes to benefits, pay, days off, insurance, 401(K), etc. compared to the competition. Management is serious about making money, a good thing if you work there because they recognize performance. On the surface, there seems to be an atmosphere of valuing employees and clients.

    Cons

    On the surface, there seems to be an atmosphere of valuing employees and clients but management allows bullies to stay in place, or rewards them, even in the face of egregious behavior. The whole environment becomes poisonous and employees and clients suffer the consequences.
    While management is serious about profits they refuse to invest in the aging software that is the foundation of the business. It's the only place these guys are cheap but it's creating a nightmare for the engineers and someone will come along soon with something better, faster, more secure and reliable and all the clients will go bye bye.

    Advice to Management

    Guys, you've thrown money and whatever you got to motivate people. Save your cash and fire the dead weight, the bullies and the idiots. I'm now at one of your competitors, making 80% of my Computershare salary. They wooed me with a positive and smart atmosphere. You'd be surprised at how productive and loyal a happy employee can be.


  11. Helpful (4)

    "Supervisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Canton, MA
    Current Employee - Anonymous Employee in Canton, MA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Computershare full-time (More than 8 years)

    Pros

    Some nice workers, technology keeps improving some good benefits

    Cons

    Management out of touch with reality. Promises not kept. Mid level managers do not share information. Do not expect to be paid well or get a bonus or good merit raise, Been with the company 10 years and averaging 0.85% increase. Well below market value pay, Expect to do more with less for the same pay. No employee recognition except for anniversaries.

    Advice to Management

    Stop thinking everything is ok, moral is terrible. Instead of giving yourself fat bonuses, share it with the trench workers who actually do what the company gets paid to do. Recognize employees once in awhile.


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